The Cloud, The Group and The Yield: How you can have it all in a PMS - Guest Centrix CMS Hostel Software

1. “The Cloud, The Group and The Yield:
How you can have it all in a PMS”

2. Who We Are
Australian based software company – Global presence
Celebrating 30 years in 2012
Member of STAYWYSE
First Hostel late 1990’s – Auckland Central Backpackers
First GuestCentrix, 2002 - WakeUp Sydney Central

3. Who We Are
Three of largest southern hemisphere hostel groups:
Base Backpackers, YHA NZ, YHA AU
Installed at one of Europe's largest hostel groups:
St Christopher's Hostels

4. The Cloud
Definition of “Cloud” Computing:
“Cloud computing is simply a way to describe how
organizations can take some or all of their existing IT
infrastructure and operations and hand it over to someone
else”
“Geeks” Definition of “Cloud” Computing:
"Cloud computing is the delivery of computing as a service
rather than a product, whereby shared resources, software
and information are provided to computers and other
devices as a utility (like the electricity grid) over a network
(typically the Internet)”

5. The Cloud – How it works
• No software at the hostel
• Needs reliable internet
• Can access GuestCentrix anywhere
• Suitable for small hostels with no IT support
• Suitable for Hostel Groups to Share data

6. Case Study
Three Hostels, two in Hanoi, one in Hue - Vietnam
The Problem…..
 Managers excellent hostel operators, not IT professionals
 Virus laden computer systems
 Too many 3rd party software applications installed (iTunes…..?!)
The Solution……
 Install GuestCentrix in the Cloud – via Rackspace Hosting
 Access via Windows Remote Desktop
 Rackspace servers managed in Hong Kong, with full antivirus, user restrictions

7. The Group
 Opt to look at one hostel, or all hostels
 Regional Availability – see beds and
dorms across multiple sites
 Make cross hostel bookings
 Centrally Report Statistics, Revenue &
Debtors
 Central user security – one user
name, many hostels
 Membership database connections
 Central

8. Case Study
Base Backpackers - hostels across Australia & NZ
The Problem:
 No controls from head office
 Hostels operating independently
The Solution
 Centralised databases, with common Guest Profile, Market Segments, Agents
 Consolidated online booking solutions – using OTA methods
 “Base Jumping” loyalty and membership solution

9. The Yield
Yield Manager to control rate via the PMS
 Closes off low yielding rates when availability becomes
high
 Manually close rates when higher occupancy is
expected
Yield manage on line channels
 Multiple Channels – SiteMinder / Gomio / HW / Hostelbookers
 Add Yield Rules – based on beds to sell
 Increase rates per bed or dorm Eu/$$/GBP etc

10. Case Study
St Christopher's Hostels – 22 Sites across Europe
The Problem:
 High occupancy hostels, insufficient control of rates
 Many online booking channels
The Solution:
 GuestCentrix Channel Manager – with built in rules to increase rates based on occ %
 Lead rates to automatically assign lower rates for set bed counts on low occ days

11. Thank You!