Il sistema di Telemonitoraggio Chloride LIFE®.net è un sistema di comunicazione bidirezionale attivo 24 ore al giorno e 365 giorni l’anno progettato per la diagnosi, il monitoraggio e la gestione dello stato operativo dell’UPS e del sistema di distribuzione dell’alimentazione tramite una rete mondiale.

1. ®
LIFE .net
Remote Diagnostic
System

2. Customer requirements
Long-distance Insurance For Energy

3. 24/7 Remote Diagnostic Service
 Failure prediction
 Data Analysis for trend detection
 Vital system parameters
inspection
 Immediate problem identification
 Improved first visit fix rates
 Superior asset management

4. Chloride LIFE customers
®
11,000 UPS
4,729 Customers

5. Systems Worldwide Distribution
 Australia
 Argentina
 Austria
 Brazil
 China
 Chile
 Czech Republic
 France
 Germany
 Greece
 India
 Italy
 Kazakhstan
 Japan
 Poland
 Portugal
 Russia
 Saudi Arabia
 South Africa
 Singapore
 Syria ®
 Spain 26 LIFE .net regional stations
 Thailand
 Turkey
 UK
 USA

6. ®
LIFE .net - Fact and Figures
®
LIFE Connections Connection Media type
11.500
90%
11.000
10.500 Phone
10.000
9.500 IP 10%
9.000
8.500
8.000
7.500
7.000
6.500 ®
6.000
5.500
LIFE Experience
5.000
Monitoring years 48.000
2005/06
2006/07
2007/08
2008/09
2009/10
2010/11 (*)
(Since Neanderthal Man)
Updates number 15 Millions
(*) YTD December, Chloride FY

7. ®
LIFE .net – Maximize Availability
Source, LIFE MMS data base

8. ®
LIFE Service Delivery Process
®
LIFE is designed for the service organization,
that is structured to take full advantage from its usage
 24/365 coverage with 2 hours call response time from the
emergency call
 “Skilled“ technical engineers that respond to the Customer
 A Call Center which is a Customer Help Desk:
 Recall service after warning and severe warning calls acting as
consultant
 Deliver regular reports to the customer
 Immediate response in case of emergency performed by competent
staff

9. Why It Is Important For Customer
Customer rely on the Emerson Network Power
experts for obtaining the best UPS reliability
 Virtual service engineer next to every UPS 24/7
®
 LIFE allows an asset management of programs plant
growth.
 Complete history log
 Each UPS call is in fact a "maintenance visit”

10. ®
How LIFE .net system
works

11. ®
LIFE .net - System Layout
Regional
Monitoring Stations
Master
Customer’s UPS
Monitoring Station
Field Service Engineer

12. ®
LIFE .net Works Inside The UPS Control
UPS CONTROL
EVENTS MEASURES
LIFE.net
ALS layer
Analysis and Logging System
UPS CALLS TO LIFE CENTRE

13. The UPS Call Types
 Normal  Emergency  Manual
– Programmable, – On user’s
typically 24
hours request
– Manual
– Download the operation – Bidirectional
LIFE log
– Critical – Remote
– Verify the monitoring for
connection link condition
the ON LINE
 Log buffer full – Fault session

14. ®
LIFE Service Delivery Process
RECEIVED UPS CALLS
Environmental
Normal Severe warning Alarm
Warning
UPS Critical
Regular UPS UPS
out of tolerance conditions or
perfomance load at risk
status faults
Analisys of the
Calls the Dispatch
UPS basic Analysis,
Customer for Engineers to site
trends for failure reporting and
suggesting and call to
prediction and Call to Customer
actions Customer
reporting

15. Unattended Monitoring Station
24/7 Operation
UPS sites
LIFE.net centre
Field Service
Engineer
Alarm notification to the service
engineer’s mobile phone

16. Unattended Monitoring Station,
24/7 Operation
UPS sites
Field Service
LIFE.net centre
Engineer
Remote Connection using any
possible means ( VPN, 3G , Dialup)

17. Application snapshots

18. Service From Demand To Proactive
DRIVE SERVICE
TEAM
CUSTOMER’S
TECHNICAL
REFERENCE
UPS EXPERT ANALISYS
 ENVIRONMENT
 LOAD
REPORTING
 BATTERY

19. Report Analysis And Comments
 Events section
– Mains Failure detail
– Brownouts detail
– Battery test detail
– Overload detail
 Graph section
– Output current
– Battery room temperature
– Other selectable

20. UPS Connection Options
PSTN GSM/DIALUP LIFE over IP
• Transmission
 Analogue  Non intrusive
phone line approach band width
increment
 It can be an  Solution when
internal PABX land lines is
line unavailable • Communicatio
n cost
 Dedicated line decrement
means not
shared with
other phone • HTTP Client
apparatus (fax
or modem)

21. Does exist an alternative to the analogue phone line?
®
LIFE OVER IP CONCEPTS

22. ®
UPS To LIFE .net Using The Internet
 Some customer have difficulties
to provide analogue phone lines.
Transmission Decrease
bandwidth communication
 Customers can choose to adopt increment costs
the phone lines or the network,
in accordance with their needs.
Phone lines
SECURITYPhone lines
 Future development -> new unavailability alternative
®
LIFE .net services.

23. Why IT Community Accepts The LoIP?
IF COMPANY’S EMPLOYEE CAN NAVIGATE IN INTERNET…

24. Why IT Community Accepts The LoIP?
... SO THE UPS CAN NAVIGATE IN INTERNET

25. ®
The LIFE Over IP Is Accepted Becasue
 It is a system compatible with the IT security plan already
adopted by the IT specialist of our customers.
 No modification is requested to the existing IT security plan.
 As every web-browser the communication will be only
outgoing, from the customer network to the LIFE web server

26. ®
LIFE over IP – IT Advantages
 Is an HTTP CLIENT.
 Is compatible with PROXY ENTERPRISE NETWORK CHLORIDE VPN NETWORK
server.
UPS
 Compatible with system using LIFE
LIFE.NET
WATCH
STATION
DHCP (where the IP address HTTP
CLIENT
are automatically assigned) LIFE
PROXY
SERVER
HTTP
SERVER
 Do not require a PUBBLIC IP
address INTERNET
 Has the Heart Beat System
(HBS), to verify every 30
seconds the connection

27. ®
LIFE Over IP – An accepted solution
IF COMPANY’S EMPLOYEES CAN NAVIGATE ON
INTERNET… SO CAN THE UPS
ENTERPRISE NETWORK CHLORIDE VPN NETWORK
UPS
LIFE.NET
WATCH
LIFE STATION
HTTP
CLIENT
LIFE
PROXY
SERVER
HTTP
SERVER
INTERNET