communication defination and Communication barriers effect in the organisation

1. A Study on Communication
Submitted To:-
Nitin Pillai
Submitted By:-
Chirag
Vishal
Varun
Aman
Jatin
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2. FLOW OF PRESENTATION
• Introduction
• Definitions By Different Authors
• Communication barriers
• Summary of Chapter -1
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3. Introduction
• Communication from Latin commūnicāre which means "to
share“ is the activity of conveying information.
• Communicating with others involves three primary steps:_
1. Thought:- First, information exists in the mind of the sender.
This can be a concept, idea, information, or feeling.
2. Encoding:- Next, a message is sent to a receiver in words or
other symbols.
3. Decoding:- Lastly, the receiver translates the words or symbols
into a concept or information that a person can understand.
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4. Definitions By Different Authors
“Communication is transfer of information from one
person to another, whether or not it elicits confidence.
But the information transferred must be
understandable to the receiver”
- G.G. Brown
“The most important thing in communication is hearing
what isn't said.”
-Peter ducker
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5. Conti…
“Communication is the sum of all the things one person does
when he wants to create understanding in the mind of
another. It involves a systematic and continuous process of
telling, listening and understanding.”
-Allen Louis
“Effective communication is 20% what you know and 80%
how you feel about what you know.”
-Jim Ron
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6. Conti…
“Communication is the exchange and flow of
information and ideas from one person to another; it
involves a sender transmitting an idea, information,
or feeling to a receiver.”
- U.S. Army
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7. 7

8. Conti…
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9. Noise
• Physical noise
•Psychological
noise
•Visual noise
•Written noise
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10. Time and
Distance
•Improper Time
•Defects in Medium
of communication
• Network Facilities
• Mechanical
Breakdowns
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11. Information Overload
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•Piling up of tasks due to
improper time management.
•Excess number of people
assigned for same task
•work overload/Information
duplication.

12. Language Barriers
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13. Psychological barriers
• Attitude
• Emotions
• Filtering and distortion of message
• Status difference
• In attention
• Closed mind
• Fields of experience
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14. 14

15. Conti….
• Loss or distortion of messages as they pass from one
level to another
• Messages not read completely or not understood
correctly
• Lack of communication policy
• Information gap if upper level does not know the true
state of affairs
• Poorly Defined Authority and Responsibility
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16. Cross-Cultural Barriers
• Language
• Values
• Social Relation
• Concept of time
• Concept of space
• Gestures
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17. Summary
 Three Important issues that effective management
should have:-
– Rhetoric
– Manager’s Identity
– Organizational Goal
• Managers Activities:-
Dealing with distinct or different issues
Unimportant issues alongside important
Casual interactions, phones, one-on-one meetings
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18. Conti….
• Managerial role:-
– Interpersonal
– Informational
– Decisional
• Characteristics of manager’s job:-
Time is fragmented
Values Compete
Job is overloaded
Efficiency-Core Skill
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19. Conti…
• Language Skill:-
– Talk
One on one
Presentations & Public Speaking
Telephone, Video conferencing
– Writing
A career sifter
Own writing and editing
Documents take on lives of their own
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20. Thank You
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