Presentation given at an Ark Group conference in Sydney, Australia

1. Avillion Hotel Sydney 29 May 2007 Chris Fletcher—Director, Knowledge Management Asia Pacific region Deloitte Consulting 5 th Annual Re-designing Your Intranet 2007 Understanding and implementing emerging technologies

3. “ The new currency won’t be intellectual capital. It will be social capital – the collective value of whom we know and what we’ll do for each other.” — James Kouzes, co-author of The Leadership Challenge

4. Social Capital and KM So what is Social Capital? “ In sum, it is the value people produce when they work together to achieve mutual goals. It emerges when people build trust, a shared understanding, and a willingness to cooperate in ways that produce something greater than the sum of their parts” Robin Athey – Its 2008: Do You Know Where Your Talent Is? Connecting People for Performance So what does this mean for Knowledge?

6. The impact of Social Capital on Knowledge A change in the KM model……… Connecting the right people just-in-time, canvassing them to gain their knowledge and advice in the context of a particular business problem or pursuit, synthesizing that knowledge and applying it to the issues at hand Newer thinking: Context & Connection The acquisition, organisation & aggregation, storage and dissemination of content under organisation wide taxonomies using customised tools and repositories, just in case it might be reusable Older thinking: Content & Collection

7. The rise of the participation culture Me! Me! Me! Me! Flickr: Robin Tremblay Flickr: Milapsinh Jadeja Flickr: Layne Crane Flickr: Sophiandy Flickr: Hasan E Beton US

14. Social Bookmarks Social book marking is the practice of saving bookmarks to a public website and describing them with tags. Register with a site to: - store bookmarks - add tags of your choice - choose whether your bookmarks will be public or private. - search for resources by keyword, person or popularity - see the public bookmarks, classification schemes and tags that other users have created and saved

18. “ Innovation is not only the generation of new ideas by individuals, but includes the flow of knowledge and capabilities into /across the firm and the capitalisation of new opportunities” Collaboration – the Innovation connection

20. Deloitte featured in Social Applications

21. Example Blogs

22. Professional Services Blogs

23. Example Wikis

24. Example RSS

30. The value is not in the delivery of knowledge, but in the alchemy of knowledge, in the ability to connect thoughts that weren't previously connected

31. A member firm of Deloitte Touche Tohmatsu