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1. Continuous Improvement
& PDCA

2. It is important to realise that the adoption of
continuous improvement and associated /
subsequent changes form a cultural shift
for organisations.

4. The implementation of a Plan Do Check Act
Management system (be it quality, safety or
environmental) is not a project with a deadline or
an initiative for one area of your business but a
holistic approach to business management.

6. Building a Culture of Excellence in an SME
(Small/Medium Enterprises) requires embracing
change and focusing on driving improvements in
the organisation, be they for profit or not for
profit.

8. Organizations use the PDCA and business excellence
framework as a roadmap for their business
excellence journey, helping to develop plans,
implement the plans, check the system and act to
improve the plans; forming the continual
improvement cycle.

12. http://www.qasinternational.com.au