When you open it – you will see the following message... - “Some security features were disabled – only enable these features if you trust this document” - Note: This is because there are interactive elements built into this PDF – to enable you to view it within Adobe Reader - there’s no cause for concern. What to do... -> Simply click on ‘Options’ [right hand side] and then select either ‘trust once’ or ‘trust always’. -> Then, click on the blank window to activate the Mind Map - it will appear before your eyes! How to use it... * Click on any topic or sub-topics to expand/contract items. * It’s handy for revision or familiarising yourself with ITIL V3. * You can also print out sections and search for key words too. * Use the toolbar to re-size and re-position the Mindmap as required.