Innovative Models in eGovernance - Good Practice Digital Austria

Innovative Models in eGovernance
Good Practice Digital Austria
eGovernment in Austria =
Organisation – Implementation – Cooperation - Coordination

Peter Reichstädter, Austrian Federal Chancellery

peter.reichstaedter@bka.gv.at

Federal Republic of Austria
Area: 83 870 km² - Population: 8.2 Mio
13 federal ministries - 9 provinces
80 district administrations - 2357 municipalities

Municipalities
Homepage: 93%
Broadband: 83%
eForms: 71%


cooperative E-Government
observing cooperation among
the federal levels is crucial  1 1 1/…
about 70% of administration is 2
NOT at federal level 
the way of working together Cooperation EU
has a top priority to be
successful 4
Strategy: Federal Chief Information Officer

Federal ICT Board
Implementation: Federal
Executive Secretary

11 Synergy and Cooperation
local government, cities,
13 provinces, municipalities,
industry

2008

2009
2005

2007
2001

2004

2006
2003
2002


eGovernance
ICT in the public it needs clear decisions
sector is like a large quite ahead before real
vessel Federal Government movement can be
planned

Digital Austria
Management CIO Spokesperson

Local and National Governments - Chamber Organisations and Industry

Digital Austria Digital Austria
Federal ICT Board eCooperation Board

Ministries Provinces, Municipalities, Regions


e-Government in Austria

Security layer
eGovernment act
Policies
Electronical file system
Styleguide

Identity link (Federation of) Portals
Registers
Delivery service Modules for online Directory services
applications (MOA)
PPP ePayment


factors of success

 backed by highest political level
 strength through coordination and cooperation
 trust and security
 privacy and data protection
 eGovernment law
 interoperability and standards
 transparency and efficiency
 g2g – eGov Training Academy
 citizen centricity
 eInclusion / usability
 g2b, g2c – eGov Marketing


eGovernment Act 
legal basis
• entered into force on 1st March 2004
designed especially for the electronic communication between
citizens and the business world with and between public
administrations
• considers Data Protection Act 02

- defines terms and rules
- identity and authenticity
- citizen card function
- source identification number
- unique identification in data files
- sector-specific personal identifiers
- official signatures
- citizen card use in private sector
- electronic delivery


E-Government Benchmark 2010

Quelle: Cap Gemini


Open Source eGovernment
• Identification (MOA ID): module for a secure login using the citizen card concept.
• Verifying Signatures (MOA SP): module consistently verifies electronic signatures.
• Mass Signature (MOA SS): electronic documents, bills et.
• Electronic Delivery (MOA ZS): module serves as an interface between the electronic
workflow and the delivery to the end user.
• MOA-VV
• MOA-AS

Modules for Online Applications
server modules
procured by federal government
available free of charge **

** except for 3rd party libraries (crypto library EGIZ)
ID


goal: constant procedures

1 2 3

HELP.gv.at Electronic File System (ELAK), www.zustellung.gv.at
Central Register

portal e-delivery
backoffice
service


citizens empowerment

 Virtual guide on Austrian authorities since 1997
 ~ 200 Live Situations, > 350 online procedures,
> 1.000 eForms, Target Groups - WAI-AAA
 > 15.000 visitors per day,
> 110.000 documents per day,
~ 1.000 questions and remarks p.m.
 ~ 200 content partner, > 50% municipalities content syndication
 One-Stop-Shop
 myHELP – personalised services
 enterprise portal, senior citizens portal,
youth portal


One Content – different access portals


Citizens Portal Business Portal Health Portal

• Public Administration Portal Group
• applications are available from a single
entry point
• share the existing infrastructure
• Portal group agreement, portal group
protocol

The customer
decide what
they want!


citizen card

• The Austrian citizen card is a concept, not a
specific technology
Identity-Link

• The Citizen Card combines
– electronic signature
 Authentication
– electronic identity
 Identification

– data on representation, mandates
 Representation


eID citizen card realization

• not a card, but a requirement profile
• realization in a PPP model
AUSTRIAN CITIZEN CARD

• technology independent interface for identification
(identity link) and authenticity (digital signature)
• support of arbitrary
signature cards; technologically feasible also
with mobile phones
and other technologies


Online Identity = CSP + public register

Trust Center: public sector registries
Certification Service Provider
(CSP)

Supplementary
CSP Register
CSP CRR
…
A-Trust BMI

Electronic Identity


Central Register of Residents

CRR

SupR

Each resident has a unique number (ID) „ZMR-Zahl“ in the
Central Register of Residents (CRR)


eID Citizen Card function
Bank cards:
Each bank (ATM) card issued since March 2005
is also an SSCD (prepared, citizen is free to
activate the citizen card function)

Health insurance card:
Rollout to each citizen started May 2005 finished
November 2005 (prepared, citizen free to activate)

affinity cards – mobile phone signatur
Access to e-business:
• eBanking
Access to e-gov: • eBilling
• eForms • eProcurement
Within administration: • eHealth • CyberDoc
• eSignature • eDelivery • Archivium
• eRegisters • eDocument-Safe • eDelivery
• eFile System • eUniversity
• eVoting

http://www.buergerkarte.at/index_en.html peter.reichstaedter@bka.gv.at

goal: constant procedures

1 2 3

HELP.gv.at Electronic File System (ELAK), www.zustellung.gv.at
Central Register

Portal eDelivery
Backoffice
Service


Electronic File System
The „Electronic File” – shortly referred to as ELAK - is one of the
largest projects of the Austrian administrative reform. It constitutes
a core element of the Austrian E-Government initiative for
improvement in terms of quality and speed of services in the entire
federal administration and is used in all federal ministries.

o simplify und speed up internal processes
o ELAK is the original and authentic file
o the electronic file will almost completely replace paper documents
o the electronic request will be registered automatically,
o followed by logging and editing after authorization,
o the electronic file will be dispatched and fees will be invoiced
o improve the quality of business process documentation
o additionally, citizen-requests will be handled faster and
o official documents can be delivered via electronic means
o simplify change management (structure of ministries)


empowerment of civil servants

electronic file system (ELAK)

• paper ≠ original
• paper reduction ~ 40%
• document management
• efficiency - sustainability
• change management
• teleworking
• electronic delivery

PM-SAP, HV-SAP
•budgeting and accounting systems
•personnel managing

Digital Archive
eGovernment Training Academy


Residence Register
 since 2002 all communities recording the residence
data of persons living in Austria online via the internet
 possible to obtain a complete list of all residence of a
person in Austria by one mouseclick
 including contact address in the case of prisoners and
homeless people
 linked with the Register of Buildings and Dwellings as
well as the Register of Addresses http://zmr.bmi.gv.at
 ensures that the CRR processes only existing data on
addresses, buildings and dwellings (including GEO
coding) and that all changes (e.g. re-naming of a
street) are done automatically
 basis for many tasks of the public administration:
electronic register, intergovernmental equalisation, the
population census, the electronic citizen card
 also enterprises can use individual data


state of registers …


e.g.: eDelivery
delivering documents is key for
eGovernment
2) eMail notification
a consistent model of electronic
delivery has to complete such
effort
Application independent electronic
delivery 3) Login with eID (citizen card)

1) eDelivery

electronic documents need the potential for being
authentic - even if printed on paper such 4) Save or forward official notices
documents shall keep validity

Official signatures serve to facilitate recognition of the fact that a document
originates from an authority.


… source/origin of document …

… content of document …

… authenticity …


Good practices ….
Tax Online
• auditors, notaries, lawyers, individuals
and enterprises
• income tax, corporate tax, value-
added tax declaration, …
• integration of electronic work flow 
re-allocate personnel resources
from data recording to operations with
a higher value added

eJustice-eLaw
law making and off publication

eCustoms
electronic customs clearing

eCommercial Register, eLand Register, Real Estate Database

eHEALTH Services
medical data, medication, insurance status


the basic elements

Inter-
operability

eID eDOC


Whats next?!

 Cloud

 Open Data / Open Government

 M-Government

 Government 2.0, …

 …


Conclusion

 Lets walk the way together …

 e-Government - it is a journey ….

 …… NOT a destination

we clearly have
to identify our
strategic goals


Thank you!

Questions?
Federal Chancellerey / ICT-Strategy

http://www.help.gv.at/
http://www.digital.austria.gv.at/
http://reference.e-government.gv.at/
Results and specifications available online (unfortunately mostly only in German ☺, but we’re doing our best … )


Innovative Models in eGovernance - Good Practice Digital Austria

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