This document discusses best practices for working with the media and public relations. It focuses on how the media landscape has changed with the rise of the internet and social media, compressing news cycles. It provides tips for public relations professionals on generating newsworthy content, anticipating tough questions from reporters, and handling media interviews effectively through prepared responses, clear communication, and positive body language. The goal is to use interviews as an opportunity to convey your key messages to audiences.

1. Understanding the Media and Public RelationsJune 2, 2010

2. Introduction 2 Although the scope of Public Relations is wide, including Analyst Relations, Media Relations, Investor Relations, Internal Communications and Labor Relations, there is a strong focus on media relations and that is what we will focus on in today’s webinar We will focus on how to deal with the media and answer questions like: How many of you have participated in media interviews? What was your experience? What key message do you want to convey to your key audience? Is there one question you secretly hope the media won’t ask?

3. What can public relations do for you? 3

4. There’s never a dull moment The Web has transformed everything User-generated content is everywhere Blogs Bylines Social media channels Compressed publication times Quick turnaround: News cycles are now 24/7 Media outlets publish continuously Your remarks may be published within seconds Websites have replaced print editions 4

5. Importance of the Internet to journalists 5 Reporters use the Web to: Publish and push breaking news to desktops Research stories Visit your site when you make news Use e-mail for feedback, story ideas, and asking questions

7. Generate content: Bylines, blogs, press releases etc.

8. SEO

9. Tips & Tricks

10. Leverage social media channels:

11. Twitter

12. Facebook

13. Digg6

15. Impact on audience

16. Entertainingvalue

17. Trends

18. Unusual aspect

19. Visuals

20. Timeliness

22. The truth hurts News outlets report truth in different ways Your view of the truth may not match that of the editor Get your view to the public in the earliest reports 9

23. What NOT to do? Never lie to the media The truth will be told The cover-up is the killer 10

24. Anticipate Topics The reporter can ask anything Not bound to stick to the topic Check today’s newspaper for topics 11 Understand the scope of the report Roundup or profile story

25. It’s question time Anticipate toughest questions The reporter may be after a different story The reporter may be seeking to provoke you 12 Develop responses to questions on all potential topics, not just those you would like to be asked

26. Why talk to the media? Understand the purpose. Use the interview as an audience for your message Develop embedded messages Quantified information Ideal headline 13

27. Identify Terms Explain technical lingo Watch out for common words that may mean something else to reporters White paper Infrastructure Sustainable Spell out acronyms BIM LEED GIS Speak clearly Use care with regional accents 14

28. RULES: How to handle media interviews Use your embedded messages Don’t hang yourself with: Don’t comment on customers or competitors Don’t speculate Don’t try to fault the reporter Work toward half-minute answers Don’t defend yourself before you are accused Listen for false assumptions in the question 15

29. The Technicalities Don’t ask to approve a story before it runs Don’t go “off-the-record” A reporter is likely to be in your audience Never let a reporter hear anything you don’t want reported Reporters are human beings too 16

30. Use Effective Body Language Presentation: Impact on Audience 17 7% 38% 55% Words Tone of voice Body language

31. Use Effective Body Language Body language applies to print interviews, too “Everybody Loves Raymond” Use gestures to increase animation Small gestures Shoulder high Arm motion, not wrist motion Practice using gestures naturally 18

32. Q&A

33. Thank You!