Hospital Education

Strategies for Developing Successful, Professional Relationships... ,[object Object]

Wheel of Service… ,[object Object],[object Object],[object Object]

How well does the wheel function???

Factors that affect function… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Internal Marketing “Stabilizing the wheel” ,[object Object]

Is Internal Marketing Important??? ,[object Object],[object Object],[object Object],[object Object]

Defining Morale ,[object Object],[object Object],[object Object],[object Object],[object Object]

“ THE DIRTY DOZEN” (Common everyday actions that destroy morale) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

“EIGHT IS ENOUGH” (eight steps to improving morale) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object]

Creating workplace champions… ,[object Object],[object Object],[object Object],[object Object],[object Object]

What is your impact on morale???

External Marketing … “Where the rubber meets the road” ,[object Object]

Psssst! Somebody’s Watching You…

Dissatisfied Customers… “The Aftermath” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Hearing vs. Listening Repetition, Repetition, Repetition… ,[object Object],[object Object]

HIGH FIVE!!! ,[object Object],[object Object],[object Object]

FIVE RULES FOR GREAT REFERALS… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Avoid Repetitis!!! (Becoming sick of repeating your message)

What Do We Want to Accomplish? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Public Education Activities ,[object Object],[object Object],[object Object],[object Object]

Public Education Activities ,[object Object],[object Object],[object Object]

Determine the Hospital’s Donor Potential ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Determine the Hospital’s Donor Potential ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Establish and Analyze Hospital Performance Goals ,[object Object],[object Object],[object Object]

Clinical Triggers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The HD Learning Curve ,[object Object],Hospital Education and Rounds OPO Education, Hospital Education and Rounds Partnership for Organ Donation National Associations on Board Collaboration and Relationships Waiting for Donors ,[object Object]

Survey Key Hospital Staff ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Hospital Action Plans ,[object Object],[object Object],[object Object],[object Object],[object Object]

Hospital Profiles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Donation Champions ,[object Object],[object Object],[object Object],[object Object]

Donation Champions ,[object Object]

Hospital Performance ,[object Object],[object Object],[object Object]

Dashboards ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Collaborative Relationships ,[object Object]

Hospital Presence ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Improvement Activities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Hospital Education ,[object Object],[object Object],[object Object],[object Object]

Impact of Other Recovery Agencies? ,[object Object],[object Object],[object Object]

Communication ,[object Object],[object Object],[object Object],[object Object]

Hospital Reports ,[object Object],[object Object],[object Object],[object Object],[object Object]

Culture of Accountability ,[object Object],[object Object],[object Object],[object Object]

Review Question #1 ,[object Object],[object Object],[object Object],[object Object],[object Object]

#2 Answer ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

#4 Answer ,[object Object],[object Object]

#6 Answer ,[object Object],[object Object]

On your mark… Get set… Get rolling!!!

Hospital Education

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Hospital Education