This document discusses various aspects of user experience (UX) design. It begins with definitions of UX, noting that UX refers to the quality of a person's experience interacting with a design. Models for understanding UX are presented, including the UX honeycomb model which describes six factors (useful, usable, desirable, findable, accessible, credible). Evaluation methods for UX are also listed, with over 60 techniques presented. The document aims to define terms and clarify relationships among elements of UX.
3. What the #$%@ is UX Design?
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ww.youtube.com/watch?v=Ovj4hFxko7c
4. User Experience
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often abbreviated "UX"
is the quality of experience a person has when
interacting with a specific design.
Source:
Knemeyer, Dirk and Svoboda, Eric (2006). User Experience - UX. from
http://www.interaction-design.org/encyclopedia/user_experience_or_ux.html
5. Customer Experience
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the user experience, mostly called “customer experience” when referring
to e-commerce websites; the totality of the experience of a user when
visiting a website.
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Their impressions and feelings.
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Whether they’re successful.
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Whether they enjoy themselves.
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Whether they feel like coming back again.
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The extent to which they encounter problems, confusions, and bugs.
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Source
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Usability First - Usability Glossary - customer experience | Usability First. (n.d.). Retrieved from
http://www.usabilityfirst.com/glossary/customer-experience/
6. User Experience
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A set of material rendered by a user agent
which may be perceived by a user and with
which interaction may be possible.
Glossary of Terms for Device Independence, W3C Working Draft 18
January 2005
http://www.w3.org/TR/di-gloss/#def-user-experience
8. The Elements of User Experience
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Jesse James Garrett, 2000
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A basic duality:
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The Web was originally conceived as a hypertextual information space;
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but the development of increasingly sophisticated front- and back-end
technologies has fostered its use as a remote software interface.
This dual nature has led to much confusion,as user experience practitioners
have attempted to adapt their terminology to cases beyond the scope of its
original application.
The goal of this document is to define some of these terms within their
appropriate contexts, and to clarify the underlying relationships among
these various elements
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10. User Experience Honeycomb
(Peter Morville,2004)
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Useful: Your content should be original
and fulfill a need
Usable: Site must be easy to use
Desirable: Image, identity, brand, and
other design elements are used to evoke
emotion and appreciation
Findable: Content needs to be navigable
and locatable onsite and offsite
Accessible: Content needs to be
accessible to people with disabilities
Credible: Users must trust and believe
what you tell them
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It is a model that tries to explain “what is user
experience?”
Value is what we want to accomplish
For customers and providers, positive user experience is
a win-win situation
We want to accomplish value through positive user
experience
The user experience is a series of phases, we have to
focus on positivity in findability, accessibility, desirability,
usability, credibility and usefulness
Numerous factors contribute to the phases of user
experience, the model shows 30 factors carefully placed
To achieve this we work backwards, starting and ending
with search engine strategy, and going through and
making a choice about each of the factors
12. User Experience Tresury Map
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Jeffery Callender and Peter Morville, 2009
a concise representation of the common
deliverables found in a design process.
http://semanticstudios.com/publications/semantics/000228.php