Yammer at Capgemini JBoye 2012

Yammer makes it easy
to share knowledge in
Capgemini

Århus, 8. november 2012
Carsten Rasmussen

Capgemini, largest European systems integrator

North America UK & Ireland France Benelux Nordic Countries Central & Eastern
9,505 8,977 21,307 10,391 4,538 Europe 8,962

Canada Consulting
(Capgemini
Consulting)
United States All over Europe

United People’s Republic Application
Morocco Arab Emirates of China
Mexico Taiwan Services
India Vietnam
Guatemala
Philippines
Malaysia Infrastructure
Services
Group workforce Singapore
Brazil
119,707 Business
Working offshore Process
Outsourcing
Chile 44,467 Australia
Local
Argentina Professional
Services (Sogeti)

Latin America Morocco Italy Iberia India Asia Pacific
9,176 431 2,381 4,942 35,727 3,370

Group Headquarters Yammer @ Capgemini / Århus / 8. november 2012
Paris, France
Copyright © Capgemini 2012. All Rights Reserved 2

We like to collaborate

Yammer @ Capgemini / Århus / 8. november 2012


Does anyone know where I might find…?



In house, there are multiple, discrete locations



I’d rather speak to a person



In the real world…



Yammer launched on 10 Sept 2008…
Three people from Capgemini join


July 2011:
27,000 users
We upgrade to the premium version of Yammer



What’s the story today?

 Capgemini has one of the largest Yammer networks
 More than 40,000 users
 More than 30% engaged users
 1,600 active groups
 4,000 messages per week

 Integration with intranet, knowledge management etc.
 Yammer success manager
 “Social” governance
 Piloting knowledge exchange with customers



So, what does Yammer give us?



How we’re using Yammer

Riemer K, Diederich S, Richter A, Scifleet S : Tweet Talking – Exploring The Nature Of
Microblogging At Capgemini Yammer’, BIS Working Paper



Requests for information generate quick responses



Opportunities to share successes



Discussions about future trends



Links to news, particularly industry news



Seek suggestions and ideas



Water cooler chat



Even very personal issues... work/home blurring



What does it all mean for us?

 We are more connected and everyone can tell their story

 Relationships are more easily established, and rank is stripped away

 We benefit from better, more relevant information, and collaboration works



From an end user

“I have been working for Capgemini for 32 years, but I can
honestly say that the last years have done more for me in
company-binding than the years before. [Yammer] has
made me part of a global organisation that was never
before possible. And I have spent my time in global teams
before.”



Critical success factors

 2 – 20 – 78

 Enthusiasts

 Knowledge sharing culture

 Management acceptance, not control

 Lead by example

 The social age is here



About Capgemini
With more than 120,000 people in 40 countries, Capgemini is one
of the world's foremost providers of consulting, technology and
outsourcing services. The Group reported 2011 global revenues
of EUR 9.7 billion.
Together with its clients, Capgemini creates and delivers
business and technology solutions that fit their needs and drive
the results they want. A deeply multicultural organization,
Capgemini has developed its own way of working, the
Collaborative Business ExperienceTM, and draws on Rightshore ®,
its worldwide delivery model.

Rightshore® is a trademark belonging to Capgemini
www.capgemini.com

The information contained in this presentation is proprietary.
© 2012 Capgemini. All rights reserved.

Yammer at Capgemini JBoye 2012

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