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Building Creative Teams 
Motivation 
Engagement 
& Retrospectives 
Cara Turner South Africa 
Agile Coach | User Group Chairman | Rigorous Tinkerer
Three sections: The Mechanics 
How do we generate new ideas? 
Motivation at Work 
Rethink the Retro as a creative tool
What is a retrospective? 
continuous 
improvement 
inspect 
& adapt 
regular 
SMART goals 
safe space collaborative 
gather data insights 
actions
How do we 
generate new ideas? 
it's all in the mind
We have ideas all the time… 
BEING CREATIVE
Things that limit creative thinking 
Existing neural 
networks: 
Our decision-making 
framework 
BEING CREATIVE 
Threat, stress 
Time
Things that help us let go 
imagining the future 
novelty 
laughter 
metaphor 
BEING CREATIVE 
dissonance play
Having an idea: Metaphor 
Metaphor helps us to: 
create language for things 
we know instinctively 
Dissonance: 
Force new connections 
 
Create new options 
BEING CREATIVE
Having an idea: Imagine the futures 
BEING CREATIVE 
Visualization is a key skill for creative thinking
Strengthening Networks 
BEING CREATIVE 
Experience 
& 
Repetition 
Play & Association 
Build habit
One good idea creates another 
BEING CREATIVE
Innovation is Social 
BEING CREATIVE 
Chance favours the connected mind
To generate breakthrough ideas 
BEING CREATIVE 
Interrupt our existing patterns 
Create new patterns 
incorporating creative thinking 
Collaborate to shape and share ideas
Read more… 
• James Zull 
– The Art of Changing the Brain 
– From Brain to Mind 
• John Medina: Brain Rules 
• Mihaly Czichzentmihaly: Flow 
• Daniel Kahneman: Thinking, Fast and Slow 
BEING CREATIVE
Motivation at Work 
Building a creative-supportive 
work environment
Ingredients for creative thinking 
Trust 
Engagement 
Drive 
Bet: how my work will be valued 
- > what I will share 
whether I feel valued 
- > how I'll collaborate 
the value I find in my work 
+ trust & engagement 
- > what I’ll invest of myself 
MOTIVATION
Demotivation at Work 
MOTIVATION
Building Trust, Engagement & Drive 
Drive: AMP’d 
Engagement: SCARF 
Trust: ABCD 
MOTIVATION
Trust: ABCD 
Able 
Believable 
Connected 
Dependable 
Ken Blanchard - ABCD Trust Model™ 
“The Foundations” 
MOTIVATION 
what I will share
Engagement: SCARF 
David Rock SCARF Model: 
“Comfort” 
Status 
Certainty 
Autonomy 
Relatedness 
Fairness 
MOTIVATION 
how I'll collaborate
Drive: AMP 
Autonomy 
Mastery 
Purpose 
Daniel Pink Drive: 
“AMP’d & Ready to Go” 
MOTIVATION 
what I’ll invest of myself
Trust, Engagement & Drive 
• Intrinsically motivated 
• Collaborative 
• Skilled team 
• Ripe for Creativity 
MOTIVATION
How do you get that? 
MOTIVATION
Use the Retrospective… 
Trust 
Able 
Believable 
Connected 
Dependable 
Engagement 
Status 
Certainty 
Autonomy 
Relatedness 
Fairness 
Drive 
Autonomy 
Mastery 
Purpose 
MOTIVATION
Self motivating team 
Trust 
Able 
grow skills 
Believable 
attainable goals 
Connected 
shared adventure 
Dependable 
show up, participate 
Engagement 
Status 
celebrate improvements 
Certainty 
set target, measure success 
Autonomy 
choose how 
Relatedness 
contribute; share adventure 
Fairness 
participate, attainable 
Drive 
Autonomy 
choose challenges 
Mastery 
understanding, 
improvements, skills 
Purpose 
clear target, team benefit 
MOTIVATION
Read more… 
• Daniel Pink: Drive 
• David Rock: Your Brain At Work 
• Ken Blanchard: Trust Works 
• Patrick Lencioni: The 5 Dysfunctions of a Team 
• Edward Deci: Why We Do What We Do 
MOTIVATION
Rethink the Retro 
as a creative tool
Evolution of the Retrospective 
RETROSPECTIVES
Inspecting and Adapting 1.0 
Telling our stories 
RETROSPECTIVES
Inspecting and Adapting 2.0 
Close 
Explore information, 
insights and ideas 
about the topic 
Narrow the focus, 
valuable & practical, 
clarify actions 
Open Divergent Convergent 
RETROSPECTIVES 
Understanding, Collaboration, Facilitation
Inspecting and Adapting 2.0 
Set the 
Scene 
Agile Retrospectives – Esther Derby & Diana Larson 2006 
Close the 
Retrospective 
Gather 
Data 
Generate 
Insights 
Decide 
what to do 
RETROSPECTIVES 
Understanding, Collaboration, Facilitation
Inspecting and Adapting 3.0 
Play 
Make the retro a tinkering space 
RETROSPECTIVES 
Create our stories
Inspecting and Adapting 3.0 
RETROSPECTIVES 
Develop fluency and flexibility 
Complexity 
Systems thinking 
Design thinking 
Innovation 
etc... 
Make the retro a tinkering space
“Retro-Spective” 
Looking back….. 
Where (some of) the data is 
RETROSPECTIVES
The Agile Principle 
“At regular intervals the team 
reflects on 
how to become more effective 
then tunes and adjusts 
its behaviour accordingly” 
- The Agile Manifesto 
RETROSPECTIVES
What if: we make future our focus? 
RETROSPECTIVES
Write a Goal hypothesis 
“By [implementing our goal] 
we expect [this result]” 
(Pass conditions) 
What we’ll see if we’re right 
/ What we’ll see if we’re wrong 
(Fail conditions) 
RETROSPECTIVES 
The Future (1) Explicit Bets 
[review results]
What could we do to make this happen? 
How can we prepare? 
Resilience 
RETROSPECTIVES 
The Future (2) Imagine the Futures 
What could we do if this happens?
The Future (3) Getting Really Creative 
RETROSPECTIVES 
Ideate
Creative Thinking Format 
Validate 
Evaluate 
Elaborate 
Ideate 
Select 
Open 
RETROSPECTIVES
Activities you can try 
Ideatoons 
False Faces 
Forced 
Connection 
Body 
storming 
Product Box 
Lego 
Ritual 
Dissent 
Lean canvas 
Empathy 
Map 
Improv 
IDEO 
Matrix 
RETROSPECTIVES 
Combininations 
Perspective shift 
Dissonance 
Imagination Visualization
What does that look like? 
RETROSPECTIVES
Open: Improv 
Stories: Accept and Build 
Improv Story 
“Yes, and…” 
Improv Drawing 
RETROSPECTIVES 
Seeding
Ideate: Generate ideas 
• Ideatoons 
• False Faces 
• Forced Connection 
RETROSPECTIVES
Ideate 
State the challenge 
Clarify the frame 
Shift the thinking perspective 
Reassess what we know 
Draw new connections 
RETROSPECTIVES
Ideate: Ideatoons 
State challenge Need more ice cream 
List attributes 
Draw symbols 
hungry sweet 
delivery urgency 
hungry sweet 
delivery urgency 
love packaging cold 
love packaging cold 
Experiment with combinations 
Send ice-cream to a loved-one Sweet mix that you mix & freeze instantly 
Ice cream delivery service Instant ice cream 
RETROSPECTIVES 
delivery love sweet cold packaging
Ideate: False faces 
State challenge Client reprioritizes then loses touch with planning 
List assumptions 
Prioritizing new work delays planned work 
We send a build twice per sprint 
Reverse (write in the negative) 
How could the world be 
different for the reverse 
to be true? 
“We don’t send a build twice / sprint” 
Only send one build / sprint 
Send multiple builds / sprint 
Client could build on demand 
–> upload changes to a central server 
-> Sprint length is three weeks 
We could change our sprint length 
& send one build per sprint 
RETROSPECTIVES
Elaborate: Try ideas out 
• Body Storming 
• Lego 
• Product Box 
RETROSPECTIVES
Elaborate: Body storming 
Experiential Prototyping 
Act out an interaction 
with the product 
Surfaces tacit assumptions 
RETROSPECTIVES 
Capture as you go 
Overall shape of the idea 
Questions to answer
Validate 
• Empathy Map 
• Ritual Dissent / Play the Critic 
• Lean Canvas 
RETROSPECTIVES
Validate: Empathy Map 
Flesh out the detail; picture the future 
Surfaces incorrect assumptions 
& hidden opportunities 
RETROSPECTIVES
Evaluate 
• IDEO - Feasibility 
• SAFE / BOLD 
RETROSPECTIVES
Evaluate 
RETROSPECTIVES
Creative Thinking Format 
Elaborate Validate 
Ideate 
Select 
Open 
RETROSPECTIVES 
Evaluate
Retrospectives 3.0 
Focus on the Future rather than the past 
Focus on Play rather than problems 
Focus on Ideas rather than analyses 
RETROSPECTIVES
Read more… 
• Michael Michalko: Thinkertoys 
• Patricia Ryan Madson: Improv Wisdom 
• Dave Gray: Gamestorming 
• Edward De Bono: How to Have Creative Ideas 
• Esther Derby & Diana Larson: Agile Retrospectives 
• Jean Tabaka: Collaboration Explained 
• Norm Kerth: Project Retrospectives 
• facilitatingagility.com - tastycupcakes.com 
innovationgames.com - retromat.com 
RETROSPECTIVES
So what does all this mean?
To change our futures 
have a practical play structure 
in a motivating environment 
supporting creative thinking 
and create our own stories…
special thanks 
to Linda Rising 
whose talks at Agile India 2013 
inspired this talk 
Book: Fearless Change 
Patterns for Introducing New Ideas
Get in Touch 
Creative geniuses do not wait for the gifts of chance; 
instead, they actively seek the accidental discovery. 
Cara Turner 
- Michael Michalko 
Cape Town, South Africa 
projectcodeX.co 
sugsa.org.za 
twitter: @cara_faye 
facilitatingagility.com 
slideshare.net/carafaye

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Building Creative Teams with Retrospectives

  • 1. Building Creative Teams Motivation Engagement & Retrospectives Cara Turner South Africa Agile Coach | User Group Chairman | Rigorous Tinkerer
  • 2. Three sections: The Mechanics How do we generate new ideas? Motivation at Work Rethink the Retro as a creative tool
  • 3. What is a retrospective? continuous improvement inspect & adapt regular SMART goals safe space collaborative gather data insights actions
  • 4. How do we generate new ideas? it's all in the mind
  • 5. We have ideas all the time… BEING CREATIVE
  • 6. Things that limit creative thinking Existing neural networks: Our decision-making framework BEING CREATIVE Threat, stress Time
  • 7. Things that help us let go imagining the future novelty laughter metaphor BEING CREATIVE dissonance play
  • 8. Having an idea: Metaphor Metaphor helps us to: create language for things we know instinctively Dissonance: Force new connections  Create new options BEING CREATIVE
  • 9. Having an idea: Imagine the futures BEING CREATIVE Visualization is a key skill for creative thinking
  • 10. Strengthening Networks BEING CREATIVE Experience & Repetition Play & Association Build habit
  • 11. One good idea creates another BEING CREATIVE
  • 12. Innovation is Social BEING CREATIVE Chance favours the connected mind
  • 13. To generate breakthrough ideas BEING CREATIVE Interrupt our existing patterns Create new patterns incorporating creative thinking Collaborate to shape and share ideas
  • 14. Read more… • James Zull – The Art of Changing the Brain – From Brain to Mind • John Medina: Brain Rules • Mihaly Czichzentmihaly: Flow • Daniel Kahneman: Thinking, Fast and Slow BEING CREATIVE
  • 15. Motivation at Work Building a creative-supportive work environment
  • 16. Ingredients for creative thinking Trust Engagement Drive Bet: how my work will be valued - > what I will share whether I feel valued - > how I'll collaborate the value I find in my work + trust & engagement - > what I’ll invest of myself MOTIVATION
  • 17. Demotivation at Work MOTIVATION
  • 18. Building Trust, Engagement & Drive Drive: AMP’d Engagement: SCARF Trust: ABCD MOTIVATION
  • 19. Trust: ABCD Able Believable Connected Dependable Ken Blanchard - ABCD Trust Model™ “The Foundations” MOTIVATION what I will share
  • 20. Engagement: SCARF David Rock SCARF Model: “Comfort” Status Certainty Autonomy Relatedness Fairness MOTIVATION how I'll collaborate
  • 21. Drive: AMP Autonomy Mastery Purpose Daniel Pink Drive: “AMP’d & Ready to Go” MOTIVATION what I’ll invest of myself
  • 22. Trust, Engagement & Drive • Intrinsically motivated • Collaborative • Skilled team • Ripe for Creativity MOTIVATION
  • 23. How do you get that? MOTIVATION
  • 24. Use the Retrospective… Trust Able Believable Connected Dependable Engagement Status Certainty Autonomy Relatedness Fairness Drive Autonomy Mastery Purpose MOTIVATION
  • 25. Self motivating team Trust Able grow skills Believable attainable goals Connected shared adventure Dependable show up, participate Engagement Status celebrate improvements Certainty set target, measure success Autonomy choose how Relatedness contribute; share adventure Fairness participate, attainable Drive Autonomy choose challenges Mastery understanding, improvements, skills Purpose clear target, team benefit MOTIVATION
  • 26. Read more… • Daniel Pink: Drive • David Rock: Your Brain At Work • Ken Blanchard: Trust Works • Patrick Lencioni: The 5 Dysfunctions of a Team • Edward Deci: Why We Do What We Do MOTIVATION
  • 27. Rethink the Retro as a creative tool
  • 28. Evolution of the Retrospective RETROSPECTIVES
  • 29. Inspecting and Adapting 1.0 Telling our stories RETROSPECTIVES
  • 30. Inspecting and Adapting 2.0 Close Explore information, insights and ideas about the topic Narrow the focus, valuable & practical, clarify actions Open Divergent Convergent RETROSPECTIVES Understanding, Collaboration, Facilitation
  • 31. Inspecting and Adapting 2.0 Set the Scene Agile Retrospectives – Esther Derby & Diana Larson 2006 Close the Retrospective Gather Data Generate Insights Decide what to do RETROSPECTIVES Understanding, Collaboration, Facilitation
  • 32. Inspecting and Adapting 3.0 Play Make the retro a tinkering space RETROSPECTIVES Create our stories
  • 33. Inspecting and Adapting 3.0 RETROSPECTIVES Develop fluency and flexibility Complexity Systems thinking Design thinking Innovation etc... Make the retro a tinkering space
  • 34. “Retro-Spective” Looking back….. Where (some of) the data is RETROSPECTIVES
  • 35. The Agile Principle “At regular intervals the team reflects on how to become more effective then tunes and adjusts its behaviour accordingly” - The Agile Manifesto RETROSPECTIVES
  • 36. What if: we make future our focus? RETROSPECTIVES
  • 37. Write a Goal hypothesis “By [implementing our goal] we expect [this result]” (Pass conditions) What we’ll see if we’re right / What we’ll see if we’re wrong (Fail conditions) RETROSPECTIVES The Future (1) Explicit Bets [review results]
  • 38. What could we do to make this happen? How can we prepare? Resilience RETROSPECTIVES The Future (2) Imagine the Futures What could we do if this happens?
  • 39. The Future (3) Getting Really Creative RETROSPECTIVES Ideate
  • 40. Creative Thinking Format Validate Evaluate Elaborate Ideate Select Open RETROSPECTIVES
  • 41. Activities you can try Ideatoons False Faces Forced Connection Body storming Product Box Lego Ritual Dissent Lean canvas Empathy Map Improv IDEO Matrix RETROSPECTIVES Combininations Perspective shift Dissonance Imagination Visualization
  • 42. What does that look like? RETROSPECTIVES
  • 43. Open: Improv Stories: Accept and Build Improv Story “Yes, and…” Improv Drawing RETROSPECTIVES Seeding
  • 44. Ideate: Generate ideas • Ideatoons • False Faces • Forced Connection RETROSPECTIVES
  • 45. Ideate State the challenge Clarify the frame Shift the thinking perspective Reassess what we know Draw new connections RETROSPECTIVES
  • 46. Ideate: Ideatoons State challenge Need more ice cream List attributes Draw symbols hungry sweet delivery urgency hungry sweet delivery urgency love packaging cold love packaging cold Experiment with combinations Send ice-cream to a loved-one Sweet mix that you mix & freeze instantly Ice cream delivery service Instant ice cream RETROSPECTIVES delivery love sweet cold packaging
  • 47. Ideate: False faces State challenge Client reprioritizes then loses touch with planning List assumptions Prioritizing new work delays planned work We send a build twice per sprint Reverse (write in the negative) How could the world be different for the reverse to be true? “We don’t send a build twice / sprint” Only send one build / sprint Send multiple builds / sprint Client could build on demand –> upload changes to a central server -> Sprint length is three weeks We could change our sprint length & send one build per sprint RETROSPECTIVES
  • 48. Elaborate: Try ideas out • Body Storming • Lego • Product Box RETROSPECTIVES
  • 49. Elaborate: Body storming Experiential Prototyping Act out an interaction with the product Surfaces tacit assumptions RETROSPECTIVES Capture as you go Overall shape of the idea Questions to answer
  • 50. Validate • Empathy Map • Ritual Dissent / Play the Critic • Lean Canvas RETROSPECTIVES
  • 51. Validate: Empathy Map Flesh out the detail; picture the future Surfaces incorrect assumptions & hidden opportunities RETROSPECTIVES
  • 52. Evaluate • IDEO - Feasibility • SAFE / BOLD RETROSPECTIVES
  • 54. Creative Thinking Format Elaborate Validate Ideate Select Open RETROSPECTIVES Evaluate
  • 55. Retrospectives 3.0 Focus on the Future rather than the past Focus on Play rather than problems Focus on Ideas rather than analyses RETROSPECTIVES
  • 56. Read more… • Michael Michalko: Thinkertoys • Patricia Ryan Madson: Improv Wisdom • Dave Gray: Gamestorming • Edward De Bono: How to Have Creative Ideas • Esther Derby & Diana Larson: Agile Retrospectives • Jean Tabaka: Collaboration Explained • Norm Kerth: Project Retrospectives • facilitatingagility.com - tastycupcakes.com innovationgames.com - retromat.com RETROSPECTIVES
  • 57. So what does all this mean?
  • 58. To change our futures have a practical play structure in a motivating environment supporting creative thinking and create our own stories…
  • 59. special thanks to Linda Rising whose talks at Agile India 2013 inspired this talk Book: Fearless Change Patterns for Introducing New Ideas
  • 60. Get in Touch Creative geniuses do not wait for the gifts of chance; instead, they actively seek the accidental discovery. Cara Turner - Michael Michalko Cape Town, South Africa projectcodeX.co sugsa.org.za twitter: @cara_faye facilitatingagility.com slideshare.net/carafaye

Editor's Notes

  1. Creativity happens alone, inside an individual, lit connection of ideas. But innovation is a social / community phenomena: to succeed you need multiple perspectives, and validation within a social context "Almost always great new ideas don’t emerge from within a single person or function, but at the intersection of functions or people that have never met before." - Clayton Christensen Creativity is individual: it’s true, sometimes we come up with better ideas alone, and we incubate them alone, and sometimes we develop them better alone. But to change the world you need to be in and of the world; because ideas work together, build, feed, chance & connected mind.
  2. Creativity happens alone, inside an individual, lit connection of ideas. But innovation is a social / community phenomena: to succeed you need multiple perspectives, and validation within a social context "Almost always great new ideas don’t emerge from within a single person or function, but at the intersection of functions or people that have never met before." - Clayton Christensen Creativity is individual: it’s true, sometimes we come up with better ideas alone, and we incubate them alone, and sometimes we develop them better alone. But to change the world you need to be in and of the world; because ideas work together, build, feed, chance & connected mind.
  3. Creativity happens alone, inside an individual, lit connection of ideas. But innovation is a social / community phenomena: to succeed you need multiple perspectives, and validation within a social context "Almost always great new ideas don’t emerge from within a single person or function, but at the intersection of functions or people that have never met before." - Clayton Christensen Creativity is individual: it’s true, sometimes we come up with better ideas alone, and we incubate them alone, and sometimes we develop them better alone. But to change the world you need to be in and of the world; because ideas work together, build, feed, chance & connected mind.
  4. Leadership trust – I’m safe at work To be honest, we must have trust – otherwise we’re trying not to offend people, trying to be respectful. Don’t share our ideas Able - Competent ; Believable: make promises they can keep; Connected – Relate, not distant; Dependable: fulfil their part of the bargain
  5. I like my work – towards response Status: recognition
  6. I want to give my best at work Purpose: Must connect to a feeling state - stories
  7. We synthesise happiness - able to work with obstacles, don’t need plain sailing, need to see purpose in what we’re doing. Story: Architects, surly -> positive & contributing, excited.
  8. We synthesise happiness - able to work with obstacles, don’t need plain sailing, need to see purpose in what we’re doing. Story: Architects, surly -> positive & contributing, excited.
  9. no mechanism for understanding; sandwich effect; mires us in problem thinking Retro is a punishment for a bad sprint Actions and Ideas limited by lack of safety, but also absence of idea generating process