The document discusses various quality philosophies and standards including Baldrige, Six Sigma, and Lean Management. It provides an overview of how quality has evolved from the 1930s to current approaches. Baldrige criteria focus on leadership, strategic planning, customers, measurement and analysis, workforce focus, process management, and business results. Six Sigma aims to reduce defects through the DMAIC process of design, measure, analyze, improve, and control. Lean management seeks to eliminate waste and promote efficiency through concepts like continuous flow, pull systems, and workload balancing. Both Six Sigma and Lean have benefits, so companies should choose the approach that makes the most sense for their specific needs and goals.

1. Quality Philosophies and Standards Britt Watwood Center for Teaching Excellence VCU (Baldrige, Six Sigma and Lean Mgmt)

3. Quality’s Foundation Philosophy & Practice Tools Empowerment Quality

5. Quality Overview QMS Markets & Customers VOC Lean 6 σ Product Operation Strategy Formulation Product Support Quality

6. Malcolm Baldrige National Quality Award www.quality.nist.gov

22. Baldrige Criteria 4 Measurement, Analysis & Knowledge Management 1 Leadership Organizational Profile Environment, Relationships, & Challenges 2 Strategic Planning 3 Customer & Market Focus 6 Process Mgmt 5 Workforce Focus 7 Business Results

24. Standard Deviation Sigma is a measure of variation 

28. What Does 99% Defect-Free Mean?

37. DMAIC Design Measure Analyze Improve Control

38. As a nation, we seem to be obsessed with LEAN…

39. Effectiveness vs Efficiency V O C 6 σ Selection 6 σ Control 6 σ Improvement Process Metrics Lean Metrics Lean Workload Lean Process Six Sigma = Effectiveness Lean Mgmt = Efficiency

41. Continuous flow Batch size Production Layout Processing Quality Based on forecast Based on function / department Large Batch & queue Lot sampling Based on orders Based on product flow Small Assured during processing Traditional Lean Lean Mgmt Comparison

45. 7 Types of Muda Types of Waste CORRECTION WAITING PROCESSING MOTION INVENTORY CONVEYANCE OVERPRODUCTION Repair or Rework Any wasted motion to pick up parts or stack parts. Also wasted walking Wasted effort to transport materials, parts, or finished goods into or out of storage, or between processes. Producing more than is needed before it is needed Maintaining excess inventory of raw mat’ls, parts in process, or finished goods. Doing more work than is necessary Any non-work time waiting for tools, supplies, parts, etc..

46. Workplace Organization Maintain through empowerment, commitment, and discipline Sort Sustain Set In Order Shine Standardize Keep machines and work areas clean Use standard methods to keep Sort, Set In Order, and Shine to a condition Organize the work area 5 S Get rid of clutter

47. KAI To modify / Change ZEN To make good / better + = KAIZEN Gradual and orderly, continuous improvement.

50. Questions???