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Chapter 18 Foundations Of Control
- 1. Chapter 18 FOUNDATIONS OF CONTROL © 2003 Pearson Education Canada Inc. 18.1
- 7. THE PLANNING-CONTROLLING LINK (Exhibit 18.2) © 2003 Pearson Education Canada Inc. 18.7 Structure Human Resource Management Organizing Standards Measurements Comparisons Actions Controlling Goals Objectives Strategies Plans Planning Motivation Leadership Communication Individual and Group Behaviour Leading
- 8. THE CONTROL PROCESS (Exhibit 18.3) 18.8
- 14. DEFINING THE ACCEPTABLE RANGE OF VARIATION (Exhibit 18.4) © 2003 Pearson Education Canada Inc. 18.14 Acceptable Upper Limit Standard Acceptable Lower Limit Measurement of Performance Acceptable Range of Variation t t+1 t+2 t+3 t+4 t+5 Time Period (t)
- 15. CANUCKBREW’S SALES PERFORMANCE FOR JULY (Exhibit 18.5) Brand Alexander Keith Big Rock Warthog Okanagan Spring Moosehead Olands Export Ale McAuslan’s Granville Island Unibroue’s Nelson After Dark Total cases * hundreds of cases © 2003 Pearson Education Canada Inc. 18.15 Standard * 1,075 630 800 620 540 160 225 80 170 4,300 Actual * 913 634 912 622 672 140 220 65 286 4,464 Over (under) * (162) 4 112 2 132 (20) (5) (15) 116 164
- 17. MANAGERIAL DECISIONS IN THE CONTROL PROCESS (Exhibit 18.6) 18.17
- 20. TYPES OF CONTROL (Exhibit 18.7) © 2003 Pearson Education Canada Inc. 18.20 Input Output Processes Anticipates problems Feedforward Control Corrects problems after they occur Feedback Control Corrects problems as they happen Concurrent Control
- 21. QUALITIES OF AN EFFECTIVE CONTROL SYSTEM (Exhibit 18.8) EFFECTIVE CONTROL SYSTEM © 2003 Pearson Education Canada Inc. 18.21 Flexibility Strategic Placement Understandability Reasonable Criteria Timeliness Multiple Criteria Corrective Action Accuracy Economy Emphasis on Exceptions
- 22. CONTINGENCY FACTORS IN THE DESIGN OF CONTROL SYSTEMS (Exhibit 18.9) 18.22
- 26. WORKPLACE MONITORING (Exhibit 18.10) Track telephone calls (numbers and time spent) 39% Store and review employee e-mail messages 27% Store and review computer files 21% Log computer time and keystrokes entered 15% Record and review telephone conversations 11% Store and review voice-mail messages 6% 18.26
- 28. CONTROL MEASURES FOR DETERRING OR REDUCING EMPLOYEE THEFT (Exhibit 18.11) 18.28
Notas do Editor
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