2. Content
Statement of Confidentiality About QPR Software
SCOPI in Brief
SCOPI Value Proposition
SCOPI Methodology
SCOPI Industry Focus
SCOPI Areas of Expertise
Performance Management Systems & Automation
Business Excellence
Organizational Development
Human Resources Management
Satisfaction Measurements
Customer Experience Management
Learning & Human Capital Development
SCOPI Partial List of Clients
SCOPI Resources & Partners
SCOPI Key Personnel
3. Statement of Confidentiality
All information presented in this document or shared with the addressee as part of the proposing
process is considered strictly confidential. As such, the addressee should not disclose this
document or any attachments in whole or in part to any third party without the prior written
consent of the Strategic Centre of Organizational Performance Improvement.
The addressee also acknowledges that information shared here within is the intellectual property
of Strategic Centre of Organizational Performance Improvement and is subject to a disclosure
agreement as recognised by the copyright and intellectual property protection regulations.
4. SCOPI in Brief
• SCOPI is a regional pioneer in the design, development, and facilitation of innovative
“Organizational Excellence” & “Human Performance Improvement” .
• SCOPI blends the expertise of its highly specialized and qualified professional Consultants,
Coaches and Trainers with the most advanced state of art specialized technology and
software applications to gear organizations towards the highest International levels of
Excellence in the 3 P’s
Performance
3P’s
Productivity Profitability
5. SCOPI Value Proposition
SCOPI commits its self helping organizations achieve the (3 P’s) by:
1- Aligning & Integrating the most advanced Management
Systems, Structural Re-Engineering & Managerial Technical
softwares.
2- Utilizing and Applying International Best Practices in
Operations, Sales, Cusotmer Services & Human Resources .
3- Reducing Operational Costs, Optimizing Human Performance
& Enhancing Organizational Productivity & Increasing
Stakeholders’ Profitability.
6. SCOPI Methodology
Understand
Business
Requirements
M&E including Regular Provide the Right Solutions
Follow ups to Ensure - Training
Continuous Satisfaction - Consulting
- Technology
High Quality Support
Timely Response &
Resolution
7. SCOPI Industry Focus
Government Sector
Financial Sector
Technology & Communication Sector
Services Sector (Hospitals, Hotels, etc..)
Oil & Gas Sector
Family Business Sector
Commercial Sector
Manufacturing Sector
Engineering & Construction Sector
Education Sector
8. SCOPI Areas of Expertise
SCOPI Academy
Training &
Human
Capital
Development
SCOPI Solutions
Excellence &
Management
Consulting
Corporate
Performance &
Processes
Management &
Automation
SCOPI Consulting
9. QPR Performance, Process & Risk Management Systems
QPR ScoreCard QPR Portal QPR ProcessGuide
strategy management and performance Monitoring, reporting, analysis and
Process modeling and documentation
measurement collaboration
QPR Products & Solutions work successfully for example with:
Quality
Management
Risk
(including:
Business Business Management
Balanced Dashboard EFQM,
Process Activity Six Sigma (including e.g.
Scorecard Management Management Malcolm
Monitoring Sarbanes-
Baldridge, ISO
Oxley Act)
9000/9001
and SCOR).
10. Business Excellence
European Foundation for Quality Management – EFQM Excellence Model, Baldrige Criteria for Performance Excellence
Framework
ISO Systems, Six Sigma, Total Quality Management (TQM)
Excellence Awards in MENA Region such as:
King Abdulaziz Quality Award King Abdullah II Award for Excellence
Abu Dhabi Award for Excellence Makkah Award for Excellence
Dubai Government Excellence Award EFQM Recognized for Excellence
Enablers Results
People People
Processes, Products & Results
Leadership
Key Results
Services
Strategy Customer
Results
Partnerships Society
& Resources Results
Innovation & Learning
European Foundation for Quality Management (EFQM) Excellence Model®
11. Organizational Development
Business Processes Gap Analysis
Management & Re-
engineering
Organizational
Strategic
Structuring &
Planning
Re-Structuring
Governance
12. Human Resources Management
Competencies
Job Analysis Job Evaluation
Frame Work Design
Compensation Career Path
Job Descriptions
System Development
Learning &
Performance
Succession Planning Development
Appraisal
Strategies
HR Manual
Learning Needs
Customization &
Assessment
Development
13. Satisfaction Measurements
Mystery Customers
Shopping Satisfaction
Outsourcing Surveys (CSS)
(MSO)
Employees General Public
Satisfaction Satisfaction
Surveys (ESS) Surveys (GPSS)
14. Customer Experience Management
Premium Value Added Services
Customer Experience Solutions
Analyze Data &
Mine & Manage Data Apply Insights
Interpret Insights
Adaptive
Data Segmentation Profiling and Smart, Insight
Integrated View Campaign
Enrichment and Value Propensity Driven
of the Customer Management &
and Refinement Analysis Modeling Interactions
Execution
Close the loop so customer responses are quickly incorporated into future analytics
15. Learning & Human Capital Development
(SCOPI Academy)
Balanced
ScoreCard
Performance Improvement
Programs
Business Organizational Strategic
Process
Excellence Planning
Management
Performance Improvement
Management Performance
Improvement Program
Improvement Program
Improvement Program
Sales Performance
Team Performance
Customer Service
CSPIP
Program
SPIP
TPIP
Excellence
MPIP
Criteria
17. Partial List of Clients
Ministry of Energy
Ministry of Foreign Ministry of Industry Ministry of Royal Medical
& Mineral
Affairs & Trade Education Services
Resources
Rum Group for King Abdullah II
Social Security Aqaba Special
Transportation and Center for Jordan Ahli Bank
Corporation Economic Zone
Tourism Investment Excellence
Cities & Villages Greater Amman Petra Travel &
Bank of Jordan MenaITech
Development Bank Municipality Tourism Co.
Food and
Jordan Co. For Dead
UNICEF Agriculture USAID Ministry of Interior
Sea Products
Organization – FAO
Abu Dhabi Award
For Excellence in Ajman Excellence Dubai Government
Bait Assawadah Bank of Khartoum
Government Program Excellence Program
Performance
21. SCOPI Key Personnel
Tareq Khayyat, PhD - Chairman Bashar Sarayreh, PhD – Chief Consulting Officer
Certified EFQM Assessor by the “European Foundation for Certified EFQM Assessor by the “European Foundation for
Quality Management” Quality Management”
Certified Assessor by “King Abdullah II Center for Certified Assessor by “King Abdullah II Center for Excellence”
Excellence”
Over 20 years of Experience in Management and ICT
Over 19 years of Experience in Management and IT
PhD in Management Information Systems
PhD in Political Science
Firas Abualragheb – Vice Chairman
Over 15 years of Experience in Business & Management
Milad Farajallah, Msc. - Chief Business Excellence Officer
Major Investor in SCOPI
Certified EFQM 2003, 2010 Assessor by the “European
Foundation for Quality Management”
Nidal Bitar – Chief Executive Officer
Certified ISO 9001 lead auditor since 2000
Over 19 Years in Management, Learning & Development and
Certified Assessor by “King Abdullah II Center for Workplace Performance
Excellence”, public, private, business associations
Approved Mentor by King Abdullah II Center for Excellence
International Excellence models, assessors, self assessment
Board Member of the Young Entrepreneurs Association
trainer
“YEA”
Approved Mentor by King Abdullah II Center for Excellence
Member of the American Society for Training & Development
Awards (Private, Public and Business Associations Sectors )
“ASTD”
Over 11 years of Experience in quality management systems
Member of the International Society for Performance
and excellence models
Improvement “ISPI”
Masters degree in Industrial Management
B.Sc. Electrical Engineering – UMASS Dartmouth 21
22.
23. The typical situation...
STRATEGY!! We need to
improve
processes but
which?
Process
Strategy management management
Performance DON’T
management FORGET!!
How do we How do we
make sure we ensure we
What are the measure the keep on doing
implications to right things? things correct?
our business?
?
Quality
management
duplication, misalignment, data corruption and a lack of overview
24. Why Executing the strategy with Balanced
ScoreCard gives Tremendous results?
David P. Norton:
• ”90% of organizations fail to execute their strategies.”
• ”95% of the typical workforce don’t understand their organization's
strategy.”
• ”70% of organizations do not link middle management incentives to
strategy”
• 60% of organizations do not link their budgets with their Startegies
Peter Drucker:
• “If you can't measure it, you can't manage it.”
”Translating a Moderate Strategy to Actions with a Measurment
Tool is better than having just a Fancy Strategy” SCOPI
25. Balance the perspectives
Financial
If we succeed financially,
how will we look to our owners?
Customer Process
To achieve the To satisfy our
vision, customers, in which
how must we look to processes should we excel?
our customers?
Development Employees
To achieve our vision, how can we To achieve our vision, how can
secure that our performance is we ensure that our employees
continuously improved? are continuously developed and
being positive?
26. Why QPR?
Optimize your Reduce duplicative Reduce time and
Engage your
ability to achieve work and therefore cost related to Multilingual
employees
objectives cost audits
Clear, Quantitative Collaboration,
Dynamic Multi-level Fast Data Visualization &
and Qualitative Feedback & Action
Strategy Maps Implementation Trends
Target Setting Planning
Reports, Static Scalability (as many
Approval and Status Warnings and E-
Consolidation & Word Reports, end users, as many
Control of Measure mail Alerts &
Drill-Down Dynamic Microsoft processes, as many
Values Integration
word reports . scorecards)
Design &
Flexible User
Best Practices and Integration with Links to Documents Communication of
Management with
Document Sharing Existing Systems & Applications Management
high Security
Processes
Certified by the
Powerful Balanced Scorecard
Calculation Engine Collaborative
(BSCoL)
27. Integrated makes things easier than separated
• Align all management practices with strategic
objectives
• Improve execution of management practices and strategy
performance objectives
• Facilitate better risk identification
Risk & Business
• Provide multiple drivers for process improvement compliance performance
• Improve communication and insight
Business
process
Once system, one systematic approach
Quality
28. Sample of QPR Customers around the World
(15,000+)
The Finnish Defence Forces
Department of Defense / USA
Children’s Hospital, Columbus, Ohio
29. QPR: One system for improving control!
Strategy Management
Our plan
of action
Business Performance Business Process
Management Management
Risk and Regulatory Quality
Compliance Management Management
30. What standards & regulations affect your
organization?
Business
Occupational Excellence:
Health, Sarbanes Oxley
Risk: AS4360, Baldridge
OHSAS COSO
Quality, ISO Environment,
ISO 14001 Social
9001 Information Responsibility
security
32. Then this must be...
• Your CEO?
Trying to understand the value-add of all of this?
• Your internal auditor?
Taking months to do an audit?
• Your quality manager?
Wishing his job would be taken more seriously?
• One of your employees?
Frustrated with all the extra tasks compliance brings?
• A shareholder?
Worried about mediocre business performance?
• Your insurance underwriter?
Disappointed with your inability to demonstrate control?
• A supplier or distributor?
Tired of the combersome experience of working with you?
35. QPR 8 system components
Manage
quality risk regulations
Hierarchical process Performance
documentation: a management: your
documented system of objectives, targets, risks,
processes controls
Process map-linked
Performance monitoring
content: Your policies,
and drill down:
work instructions,
dashboards, alerting
templates etc.
Online collaboration and
Process & performance
action planning: control
analysis: insight you can
activities, incident
share!
reporting
36. QPR 8 - architecture
process participants – collaboration, initiative management and reporting
process map hierarchies with performance dashboards performance detail analysis
indicators and external content
Business analysts, quality & risk professionals, process owners etc.
Create one point of
process modeling performance management Automate
access for all
performance data
process
collection
information
Link performance
metrics with process
process-related content model objects business systems and files
37. Employees get easy access to all their work
related instructions!
Hierarchical model:
Easy to navigate process maps
Rich process maps, containing
policies, work instructions,
templates, standard & regulation
related online content,
eLearning etc.
Task-related departmental, team
T:DocumentationTemplatesRFI_template.doc and personal targets &
performance management
ISO9001, ISO14001, OHSAS & Risk Incident
reporting: near misses, risks, out of specs,
suggestions etc.
38. Function managers & process owners get
better insight decisions!
My process maps are
dashboards of performance
that cover all aspects of our
operations!
Defects per million tubes Loss ratio per order
Loss ratio per order
Mean time between failure
Scrap value
I can easily identify problems and
respond timely and appropriately!
39. Reuse your process documentation in
support of different roles!
As quality manager I look at
Risks: documented on process
compliance from a different maps with their risk assessment
perspective than for example the score!
Chief Financial Officer
View settings allow you to
determine the types of objects
and level of detail presented on Control checks with their test
process maps! status (passed / failed)
40. Make improvement part of people’s everyday
work! Provide people easy access to
everything that affects their role
and responsibilities!
”My Responsibilities” Portal Page
comments
complaints
action plans
near misses
lessons
CAPA’s
discussion
control activities
Out of specs
risk suggestions
non-conformities
Analysis / Auditing
Get employees involved in Capture contextual information All information captured centrally
compliance and improvement on process maps and instead of in people’s email
efforts! performance measures! inboxes, documents and files.
41. QPR 8 Functionality Matrix
QPR ProcessGuide QPR ScoreCard QPR Portal
Transforming strategy to
Strategy
Process alignment objectives and cascading Monitoring and reporting
Management
from top to bottom
Business
Business activity Target setting and assigning Monitoring, analysis and
Performance
monitoring accountability initiative management
Management
Business Process Process development and Measuring process Process analysis and
Management maintenance performance collaboration
Assessments, control
Risk and Regulatory Risk identification and Risk appetite setting and
activities, monitoring,
Compliance risk/control documentation assigning accountability
reporting and auditing
Monitoring, incident
Quality Policy, process, procedure Target setting and assigning
reporting, CAPA’s, reporting
Management and task list documentation accountability
and audits
42. Data Integration
• QPR provides
automatic: Seamless
integration with existing
business systems
• CRM, ERP, Databases
(Oracle, Microsoft SQL
Server etc.)
• All major databases
(ODBC – SQL)
• OLAP Cubes (MDX
queries)
• Files (.txt, .csv, .xls )
• Cross application
reporting (e.g. Crystal
Reports, Business
Objects etc.)
43. Some Success Stories around the World
الفوائد الجهة
• تحسن نوعية الخدمات للمشتركين CFE is a decentralized public electric utility that شركة الكهرباء المكسٌكٌة
• إمكانية قياس ومراقبة أداء الموظفين generates, transmits, distributes and markets electrical Comisión Federal de
ً
ومدى تحقيقهم لألهداف بناء على power to 24.5 million clients, representing almost 80 Electricidad (CFE)
مؤشرات األداء million Mexicans throughout Mexico. Today 128,446 24.5 تولد وتوزع كهرباء لـ
localities are served and their inhabitants receive better 128,446 مليون مواطن في
and faster attention through 951 customer service منطقة 159 مكتب خدمة
offices. جمهور
• •• اتصال أفضلفيبين الوحدات واألقسامCouncil improvedwithin and between units was rapidly
Dublin تحسن عاليCommunications dramatically its performance.
األداء
City Dublin City
بلدٌة دبلن
والدوائر improved, and consistency in reporting was increased.
إيرلندا
• Moscow City A flexible and adaptable approach wasuse of the key
• ثبات عالي في جودة التقارير
• تقليل كلف مالية بشكل كبيرsuccess factors combined with easy to
one
5,1 مليون مواطن
005,6 موظف
مع نظام موجودQPR • تم ربط نظام characteristics of QPR ScoreCard.
أصالً وفي وقت قياسي لم يشكل عبئ The fast implementation due to the external hosting
إضافي على الشركة possibilities, and the low management overhead were
also benefits of the project.
City of Dublin valued the fact that the software could be
built on existing systems instead of adding complexity.
One of the important goals was achieved equivalence
with the defined mission and strategy.
44. Some Success Stories around the World
الفوائد الجهة
• اتصال أفضل بين الوحدات واألقسام Banco Espirito Santo (BES) is the largest listed bank in Banco Espirito
والدوائر Portugal, and the second largest private financial Santo (BES)
• تحسن نوعية الخدمات للمشتركين institution in Portugal by net assets. بنك إسبٌرٌتو سانتوس
• إمكانية قياس ومراقبة أداء الموظفين
ً
ومدى تحقيقهم لألهداف بناء على It has average one fifth market share in the domestic البرتغال
مؤشرات األداء market and more than 2 million customers.
1/5 Market Share
BES has shown particular ability to diversify its revenue
sources by ranking highly in strategic business areas 2 Million Customers
• Dublin City such as Retail, Private Banking and Asset Management,
Corporate Banking and Investment Banking.
• Moscow • تحسنEstablished in 1967, Gulf Agency Company (Dubai) L.L.C.
عالي في األداء
City
• ثبات عالي في جودة التقارير provides a comprehensive range of shipping and Gulf Agency
• تقليل كلف مالية بشكل كبير logistics services to local and international clients in
مع نظام موجودQPR • تم ربط نظام Company (GAC)
Dubai.
أصالً وفي وقت قياسي لم يشكل عبئ ًدب
إضافي على الشركة GAC Dubai is firmly committed to service and quality,
underlined by its ISO 9002 certification for the
“Provision of Logistics and Shipping Agency Services”
since 1996.
GAC is also the winner of “Shipping Agent” award at the
Lloyd’s List Middle East and Indian Subcontinent Awards
2006.
45. Some Success Stories around the World
الفوائد الجهة
إمكانية قياس ومراقبة أداء الفروع • Stora Enso is an integrated forest products company Stora Enso
والمصانع والدوائر والموظفين ومدى producing magazine papers, newsprint, fine papers, 43,000 Employees in 40
ً
تحقيقهم لألهداف بناء على مؤشرات packaging boards and wood products; areas in which Countries
األداء the Group is a global market leader. Revenue:13.5 B USD
اتصال أفضل بين الوحدات واألقسام • 15 Million Tons of annual Paper & Cardboard Production
والدوائر Capacity
زيادة الشفافية والتطبيق مبادئ الحوكمة • Stora Enso shares are listed in Helsinki, New York and
التركيز على النمو وما هو أهم من • Stockholm.
• Dublin City العمليات اليومية
• •• اتصال أفضلفيبين الوحدات واألقسامCommercial Bank ofEmirates (UAE). it hasbankbranches,
Moscow تحسنDubai, United Arab Dubai is a mid-sized 24 based in
عالي األداء
City Commercial Bank of
Dubai
والدوائر all with-in UAE , offering full range of services for
• ثبات عالي في جودة التقارير corporate, commercial and consumer banking. بنك دبً التجاري
• تقليل كلف مالية بشكل كبير The bank is a highly profitable institution, recording one 1,200 Employees
مع نظام موجودQPR • تم ربط نظام of the highest Return on Assets in the industry, year Net Profit :771 M AED
أصالً وفي وقت قياسي لم يشكل عبئ after year. The Bank posted a net profit for the full year Total Assets: 36 B AED
إضافي على الشركة of 2008 of AED 771 million.
46. Some Success Stories around the World
الفوائد الجهة
تحسن نوعية الخدمات للمشتركين • Swisscom Fixnet is one division of the Swisscom شركة سوٌسكوم
تحليل النتائج بشكل مستمر لتحقيق • Group, which is with revenue of CHF 10.1 billion Swisscom Group
األهداف االستراتيجية for 2004 and 15,477 employees No 1 in the Swiss
قياس كل عملية وربطها وفعاليتها • telecommunications market.
سوٌسرا
بمؤشرات األداء Swisscom offers a comprehensive range of Revenue: 9.5 Billion
حظيت اإلدارة العليا برؤية أكبر فيما • telecoms products and services and is clearly Employees: 15,477
يتعلق باإلجراءات والمشروعات التي ال positioned as the leading provider of mobile and
ً
يتم أداؤها وفقا للمعايير المحددة، مما fixed voice and data services and Internet(based
• Dublin City
يسمح لها بصناعة القرارات واتخاذ
اإلجراءات بشأنها بصورة أفضل إلى
services.
جانب تحقيق األهداف اإلجمالية لها
• Moscow City Voted one of “America’s Best Hospitals” for 2006,
• زياد جودة الخدمات للمرضى مستشفى كولومبس لألطفال
تحديد أولويات مهام األطباء واإلداريين • Columbus Children’s Hospital (CHI), a Research Columbus Children’s
ً
بناء على الخطة االستراتيجية Hospital, located in Columbus, OH, USA was
Hospital (CHI)
قياس كل عملية وربطها وفعاليتها • founded in 1892.
بمؤشرات األداء Presently there are 700 medical practitioners and الوالٌات المتحدة
ترجمة المعلومات القابلة للقياس إلى • 4800 employees. 600,000 :ً عدد المراجعين سنويا
“ألوان ”األحمر“ و“األصفر“ و“األخضر Columbus Children’s Hospital admits over 14,000 14,000 :ً عدد المتعالجين سنويا
زيادة كفاءة واإلنتاجية • patients to its 323 bed facility every year. 323 :عدد األسرة
The number of visits to the health system’s clinics, 700 :عدد االختصاصيين
urgent care centers and outpatient volume totals
4,800 :عدد الموظفين
nearly 600 000 visits annually..
47. Some Success Stories around the World
الفوائد الجهة
• حوسبة ومواءمة و متابعة المعلومات ذات “We selected QPR as it provided us with the ability to City of Tshwane
العالقة باألداء في كافة مستويات المنظمة automate, align and track complex performance information بلدٌة تشوٌن
• سهولة االستخدام across the different levels of our organization. We found the
جنوب أفريقيا
• تم تدريب أكثر من 59% من المدراء على system very easy to use and as such could own and maintain
000,31 موظف
آليات متابعة األداء والتعاون على وضع the system with the skills that we have in our organization”.
2,2 مليون مواطن
خططالعمل لمراقبة األداء وضمان فاعليته “Through effective change management, communication
and training we have been able to educate approximately
95% of our senior management team to actively track and
monitor performance as well as actively collaborate through
action planning to improve performance” says Harriet
Kwinda, HR General Manager.
• متابعة وسيطرة وتحليل حي ومباشر لمؤشرات With QPR ScoreCard, the executive authorities of the Moscow City
األداء واألهداف االستراتيجية prefecture manage, control and analyze in real-time the بلدٌة موسكو
• وبفضل الدقة العالية والعناية بالتفاصيل في key indicators including the solutions for tactical schemes
روسيا
حظيت اإلدارة العلياQPR مراقبة األداء لدى and strategic goals of the district’s development.
265,01 مليون مواطن
برؤية أكبر فيما يتعلق باإلجراءات
ً
والمشروعات التي ال يتم أداؤها وفقا للمعايير
المحددة، مما يسمح لها بصناعة القرارات
واتخاذ اإلجراءات بشأنها بصورة أفضل إلى
جانب تحقيق األهداف اإلجمالية لها
48. Some Success Stories around the World
الفوائد الجهة
أتمتة شاملة لبطاقات األداء المتوازن • CNOOC SES Ltd is a subsidiary of China National CNOOC SES Oil & Gas
إمكانية قياس ومراقبة مدى تحقيق • Offshore Oil Corpo-ration (CNOOC). Founded in 1982, Ltd.
ً
الشركة لألهداف بناء على مؤشرات CNOOC is one of the largest state-owned oil giants in شركة كنوك سٌس للنفط
األداء China. It is authorized to cooperate with foreign
زيادة الكفاءة والفعالية لعمليات الشركة • partners for oil and gas exploitation. CNOOC SES Ltd. is
والغاز
وقياس أثرها الشركاء والمجتمع one of the largest offshore pro-ducers of crude oil in الصين
والموظفين Indonesia. The operation of the company covers an area
استدامة لعمليات استراتيجية الحوكمة في • of around 8,200 km2 in which CNOOC SES has
• Dublin City •
الشركة وضمان الشفافية
تقليل الكلف من مشتريات ومصاريف
production capacity (average Jan-April 2009) of 56,090
BOEPD, including gas.
• •• اتصال أفضلفيبين الوحدات واألقسامCreating competitive environment for the operations of
Moscow تحسنbusiness enterprises, including high standard of
عالي األداء
City وزارة التجارة والصناعة
فنلندا
والدوائر professional expertise, is one of the responsibilities of
ثبات عالي في جودة التقارير • the Ministry of Trade and Industry (MTI).
تقليل كلف مالية بشكل كبير • In order to carry out the mission, the Ministry of Trade
مع نظام موجود لمQPR تم ربط نظام • and Industry collaborates with other ministries: The
يشكل عبئ إضافي على الوزارة Ministry of Agriculture and Forestry, and the Ministry of
خدمة أفضل للمواطنين • Labor. These three ministries have jointly combined
their regional forces in the Employment and Economic
Development Centers (T&E Center).
49. Some Success Stories around the World
الفوائد الجهة
• تحسين العمليات وتمكين الموظفين من هيئة فيدرالية مستقلة في اإلمارات العربية المتحدة مسئولة عن إنشاء سجل هٌئة اإلمارات للهوٌة
معرفتها وتطبيقها أدى إلى زيادة كفاءة حديث للسكان بغرض تسهيل الحصول على الخدمات الحكومية إلى جانب توفير (EIDA)
وفعالية العمليات المعلومات الالزمة لدعم اتخاذ القرار والتخطيط اإلستراتيجي وتخصيص اإلمارات العربية
• صارت رؤية ومهمة هيئة اإلمارات للهوية المصادر في كافة القطاعات الحيوية في اإلمارات العربية المتحدة المتحدة
في غاية الوضوح داخليًا مما يقودها مباشرة
نحو تقديم خدمات للعمالء بجودة عالية
• توفير الوقت والموارد وتقليل البيروقراطية
مع النظام الموجودQPR • ربط Bank Indonesia is the central bank of Republic of Indonesia. Its بنك أندونٌسٌا المركزي
• Dublin City
• تقليل المخاطر بشكل كبير والتمكن من التنبؤ
بها قبل حدوثها
mission is to achieve and maintain the stability of the Indonesian
Rupiah by maintaining monetary stability and by promoting
Bank Indonesia
000,6 موظف في
financial system stability for Indonesia’s long term sustainable 92 محافظة ممثل من
• Moscow City development. Bank Indonesia employs 6000 people in 29
Directorates in Head Office, 37 Branch Offices and 4
4 خالل 73 فرع و
مكاتب تمثيل
Representative Offices
• توفير الوقت والجهد والتمتع بالدقة في ما CNAV serves 10 million current pensioners and more than 30 ًالضمان االجتماع
يتعلق بالمعلومات والتقارير million people belong to its pensions scheme. CNAV operates ًالفرنس
• توافر مؤشرات أداء واضحة من خالل through 16 regional social security offices (CRAMs) and 4 Caisse Nationale
تطابق للمعلومات overseas offices (CGSS) with approximately 13 000 qualified staff D’Assurance
• خدمة أفضل لمتلقيها من المواطنين serving current and future pensioners. Vieillesse (CNAV)
In addition to saving time and effort in data gathering and
000,31 موظف
reporting, QPR ScoreCard has made it easier to view and
يخدمون 01 ماليين
communicate performance information. Consolidated national
performance overview also allows drill-down from the top-level 16 مواطن من خالل
objectives to local indicators whenever the performance target is فرع
not met.
50. Head Quarter
Suwwan Center
Um Uthaina
Tel: +962 6 551 5993
Fax : +962 6 551 5993
Thank You
PO Box: 482
Amman 11941
Hashemite Kingdom of Jordan
Email: center@SCOPI.org
www.SCOPI.org
