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Developing Winning Attitiudes
1.
Developing Winning Attitudes
2.
3.
4.
5.
6.
7.
Module 1 Customer
Focus
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Module 2 Active
Listening
20.
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Module 3 Using
Positive Language
26.
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Module 4 Adapting
Your Communication Style
36.
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Module 5 Complaints
and Solutions
48.
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56.
57.
Summary
58.
Module 6 Questioning
Techniques
59.
60.
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Summary
64.
Module 7 Educating
the Customer
65.
66.
Summary
67.
Module 8 Controlling
the Call/Event
68.
69.
70.
71.
72.
Module 9 Developing
a Winning Attitude
73.
74.
Summary
75.
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