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Social Persuasion
Introduction to Social Marketing

September 1, 2009
bryan.jones@cjrw.com
Text “Jones” to 50500
baselin
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                 The Shift In Cultural Behavior
#tigs
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Who+How
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                US Online Adults Social Participation
credits




                  Social Technographics Ladder® Forrester Research
Who+How
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                Inactives
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                            US Online Adults Social Participation
credits




                              Social Technographics Ladder® Forrester Research
Who+How
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                Spectators
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                Inactives
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                             US Online Adults Social Participation
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                               Social Technographics Ladder® Forrester Research
Who+How
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                Joiners
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                Spectators
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                Inactives
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                             US Online Adults Social Participation
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                               Social Technographics Ladder® Forrester Research
Who+How
      baselin




                Collectors
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                Joiners
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                Spectators
  s
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                Inactives
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                             US Online Adults Social Participation
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                               Social Technographics Ladder® Forrester Research
Who+How

                Critics
      baselin




                Collectors
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                Joiners
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                Spectators
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                Inactives
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                             US Online Adults Social Participation
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                               Social Technographics Ladder® Forrester Research
Who+How
                Creators
                Critics
      baselin




                Collectors
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                Joiners
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                Spectators
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                Inactives
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                             US Online Adults Social Participation
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                               Social Technographics Ladder® Forrester Research
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                US Online Adults Social Participation
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                  Social Technographics Profile® Forrester Research
Facebook #s


     250M+Active Global Users
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                                Facebook Internal Statistics 2009
Facebook #s


     120M+Daily Users
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                        Facebook Internal Statistics 2009
Facebook #s


     2/3+ Users Are Outside of College
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                                         Facebook Internal Statistics 2009
Facebook #s


     35+  Fastest Growing Demographic
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                                        Facebook Internal Statistics 2009
Facebook #s


     22%  Internet Traffic Into Facebook 12/08
      baselin
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                                                 Facebook Internal Statistics 2009
Sample Facebook TouchGraph
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Facebook - Default Wall View
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Facebook Commercial Fan Page
       e
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Facebook Commercial Fan Page
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Facebook Internal Messaging
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Facebook Group Page
       e
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Twitter #s


     1,382%
          Growth From 3/08 - 3/09
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                                    Nielsen Online March 2009
Twitter #s


     27M+ U.S. Users
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                       Pear Analytics Twitter Study Aug. 2009
Twitter #s


     55%  Female Users
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                         Pear Analytics Twitter Study Aug. 2009
Twitter #s


     27%  Users Are Active
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                             Pear Analytics Twitter Study Aug. 2009
Twitter Profile View
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                Twitter As A Customer Service Channel
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                Twitter As A Customer Service Channel
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                Twitter As A Customer Service Channel
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                Twitter As A Customer Service Channel
Twitter As A Promotions Channel
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Twitter As A Promotions Channel
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Twitter As A Promotions Channel
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Twitter As A Promotions Channel
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Twitter As A Promotions Channel
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Twitter As A Promotions Channel
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Twitter As A Promotions Channel
       e
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           values         s   demo           credits
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Values      Social Engagement Essentials
           values
       e                  s                  credits
baselin             proces    demo   tools
Be Honest
                       values
                   e                  s                  credits
            baselin             proces    demo   tools
Be Relevant
                         values
                     e                  s                  credits
              baselin             proces    demo   tools
Be Amazing
                        values
                    e                  s                  credits
             baselin             proces    demo   tools
Be Generous
                         values
                     e                  s                  credits
              baselin             proces    demo   tools
baselin
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        proces
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                 Engagement
tools
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                   Process For Moving From Theory To Action
Social Engagement Process
Discovery
                                      s
                                proces
                   e   values                            credits
            baselin                       demo   tools
Social Engagement Process
Strategy
                                     s
                               proces
                  e   values                            credits
           baselin                       demo   tools
Creative
     Development
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                   Social Engagement Process
Community
     Engagement /
     Management
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                    Social Engagement Process
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                 Case Study
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                  Susan G. Komen For The Cure: Arkansas
Outreach and Communications
                              demo
       e                  s
baselin    values   proces           tools   credits
Leadership and Support
                              demo
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Personal Interaction
                              demo
       e                  s
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                 Event Updates and Community Management
Case Study
    Oxford American Magazine
Social Content Development
                              demo
       e                  s
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                 Community Management and Culture Leadership
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                 Community Management And Content Sharing
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                 Community Management and Content Development
Tools       Social Applications
                                     tools
       e                  s
baselin    values   proces    demo           credits
RSS Reader (Google Reader)
                                         Tools
                                     tools
       e                  s
baselin    values   proces    demo           credits
Twitter Extensions (CoTweet)
                                         Tools
                                     tools
       e                  s
baselin    values   proces    demo           credits
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                                            Tools
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                  Twitter Extensions (Pea Shoot App)
Twitter Extensions (TweetDeck)
                                         Tools
                                     tools
       e                  s
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                                           Tools
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                  Social Media Monitoring (Radian6)
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                                           Tools
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                  Social Media Monitoring (Radian6)
Social Persuasion
Introduction to Social Marketing

September 1, 2009
bryan.jones@cjrw.com
Text “Jones” to 50500
@jowyang                  @jasonfalls
                                   @armano        @paulisakson
                    @faris   @awolk
                                             @jonathanbriggs
                       @mashable          @iA
                                                     @gapingvoid
baselin




           @rohitbhargava
  e




                                       @bogusky
values




                                                      @tdefren
                      @convagency
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                                          @briansolis
  s
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                         @charleneli
                                                   Influencers
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                             People Who‘ve Earned The Right To Be Heard
          credits
Influencers
                                               Books/Audiobooks
                                                    credits
       e                  s
baselin    values   proces    demo    tools
Influencers
                                               Books/Audiobooks
                                                    credits
       e                  s
baselin    values   proces    demo    tools
Influencers
                                               Books/Audiobooks
                                                    credits
       e                  s
baselin    values   proces    demo    tools
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                              Influencers
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                    Presentations via SlideShare.net
          credits
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                              Influencers
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                    Presentations via SlideShare.net
          credits
Dark wood background                Busy crosswalk scene 1            Taxis in New York
                    http://www.flickr.com/photos/       http://www.istockphoto.com/       http://www.istockphoto.com/
                    matthamm/2690293634/                stock-photo-334427-busy-          stock-photo-7428668-taxis-in-
                                                        crosswalk-scene-1.php             new-york.php
baselin
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                    Crowd of Blurred People on Stairs   Crowd at a rock concert           Crowd at busy downtown street
                    and Escalator                       http://www.istockphoto.com/       intersection
demo




                    http://www.istockphoto.com/         stock-photo-2030722-crowd-at-a-   http://www.istockphoto.com/
                    stock-photo-10191564-crowd-of-      rock-concert.php                  stock-photo-40017-crowd-at-
                    blurred-people-on-stairs-and-                                         busy-downtown-street-
                    escalator.php                                                         intersection.php
tools




                                                                                                    Photo Credits
          credits

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Introduction to Social Marketing and Social Persuasion

  • 1. Social Persuasion Introduction to Social Marketing September 1, 2009 bryan.jones@cjrw.com Text “Jones” to 50500
  • 2. baselin e values proces s demo Baseline tools credits The Shift In Cultural Behavior
  • 3. #tigs e baselin values s demo credits proces tools
  • 4. e baselin values s demo credits proces tools
  • 5. e baselin values s demo credits proces tools
  • 6. Who+How baselin e values proces s demo tools US Online Adults Social Participation credits Social Technographics Ladder® Forrester Research
  • 7. Who+How baselin e values proces s demo Inactives tools US Online Adults Social Participation credits Social Technographics Ladder® Forrester Research
  • 8. Who+How baselin e values proces Spectators s demo Inactives tools US Online Adults Social Participation credits Social Technographics Ladder® Forrester Research
  • 9. Who+How baselin e values Joiners proces Spectators s demo Inactives tools US Online Adults Social Participation credits Social Technographics Ladder® Forrester Research
  • 10. Who+How baselin Collectors e values Joiners proces Spectators s demo Inactives tools US Online Adults Social Participation credits Social Technographics Ladder® Forrester Research
  • 11. Who+How Critics baselin Collectors e values Joiners proces Spectators s demo Inactives tools US Online Adults Social Participation credits Social Technographics Ladder® Forrester Research
  • 12. Who+How Creators Critics baselin Collectors e values Joiners proces Spectators s demo Inactives tools US Online Adults Social Participation credits Social Technographics Ladder® Forrester Research
  • 13. baselin e values proces s demo tools US Online Adults Social Participation credits Social Technographics Profile® Forrester Research
  • 14. Facebook #s 250M+Active Global Users baselin e values proces s demo tools credits Facebook Internal Statistics 2009
  • 15. Facebook #s 120M+Daily Users baselin e values proces s demo tools credits Facebook Internal Statistics 2009
  • 16. Facebook #s 2/3+ Users Are Outside of College baselin e values proces s demo tools credits Facebook Internal Statistics 2009
  • 17. Facebook #s 35+ Fastest Growing Demographic baselin e values proces s demo tools credits Facebook Internal Statistics 2009
  • 18. Facebook #s 22% Internet Traffic Into Facebook 12/08 baselin e values proces s demo tools credits Facebook Internal Statistics 2009
  • 19. Sample Facebook TouchGraph e baselin values s demo credits proces tools
  • 20. Facebook - Default Wall View e baselin values s demo credits proces tools
  • 21. Facebook Commercial Fan Page e baselin values s demo credits proces tools
  • 22. Facebook Commercial Fan Page e baselin values s demo credits proces tools
  • 23. Facebook Internal Messaging e baselin values s demo credits proces tools
  • 24. Facebook Group Page e baselin values s demo credits proces tools
  • 25. Twitter #s 1,382% Growth From 3/08 - 3/09 baselin e values proces s demo tools credits Nielsen Online March 2009
  • 26. Twitter #s 27M+ U.S. Users baselin e values proces s demo tools credits Pear Analytics Twitter Study Aug. 2009
  • 27. Twitter #s 55% Female Users baselin e values proces s demo tools credits Pear Analytics Twitter Study Aug. 2009
  • 28. Twitter #s 27% Users Are Active baselin e values proces s demo tools credits Pear Analytics Twitter Study Aug. 2009
  • 29. Twitter Profile View e baselin values s demo credits proces tools
  • 30. baselin e values proces s demo tools credits Twitter As A Customer Service Channel
  • 31. baselin e values proces s demo tools credits Twitter As A Customer Service Channel
  • 32. baselin e values proces s demo tools credits Twitter As A Customer Service Channel
  • 33. baselin e values proces s demo tools credits Twitter As A Customer Service Channel
  • 34. Twitter As A Promotions Channel e baselin values s demo credits proces tools
  • 35. Twitter As A Promotions Channel e baselin values s demo credits proces tools
  • 36. Twitter As A Promotions Channel e baselin values s demo credits proces tools
  • 37. Twitter As A Promotions Channel e baselin values s demo credits proces tools
  • 38. Twitter As A Promotions Channel e baselin values s demo credits proces tools
  • 39. Twitter As A Promotions Channel e baselin values s demo credits proces tools
  • 40. Twitter As A Promotions Channel e baselin values s demo credits proces tools
  • 41. Values Social Engagement Essentials values e s credits baselin proces demo tools
  • 42. Be Honest values e s credits baselin proces demo tools
  • 43. Be Relevant values e s credits baselin proces demo tools
  • 44. Be Amazing values e s credits baselin proces demo tools
  • 45. Be Generous values e s credits baselin proces demo tools
  • 46. baselin e values proces s demo Engagement tools credits Process For Moving From Theory To Action
  • 47. Social Engagement Process Discovery s proces e values credits baselin demo tools
  • 48. Social Engagement Process Strategy s proces e values credits baselin demo tools
  • 49. Creative Development baselin e values proces s demo tools credits Social Engagement Process
  • 50. Community Engagement / Management baselin e values proces s demo tools credits Social Engagement Process
  • 51. baselin e values proces s demo Case Study tools credits Susan G. Komen For The Cure: Arkansas
  • 52. Outreach and Communications demo e s baselin values proces tools credits
  • 53. Leadership and Support demo e s baselin values proces tools credits
  • 54. Personal Interaction demo e s baselin values proces tools credits
  • 55. baselin e values proces s demo tools credits Event Updates and Community Management
  • 56. Case Study Oxford American Magazine
  • 57. Social Content Development demo e s baselin values proces tools credits
  • 58. baselin e values proces s demo tools credits Community Management and Culture Leadership
  • 59. baselin e values proces s demo tools credits Community Management And Content Sharing
  • 60. baselin e values proces s demo tools credits Community Management and Content Development
  • 61. Tools Social Applications tools e s baselin values proces demo credits
  • 62. RSS Reader (Google Reader) Tools tools e s baselin values proces demo credits
  • 63. Twitter Extensions (CoTweet) Tools tools e s baselin values proces demo credits
  • 64. baselin e values proces s demo tools Tools credits Twitter Extensions (Pea Shoot App)
  • 65. Twitter Extensions (TweetDeck) Tools tools e s baselin values proces demo credits
  • 66. baselin e values proces s demo tools Tools credits Social Media Monitoring (Radian6)
  • 67. baselin e values proces s demo tools Tools credits Social Media Monitoring (Radian6)
  • 68. Social Persuasion Introduction to Social Marketing September 1, 2009 bryan.jones@cjrw.com Text “Jones” to 50500
  • 69. @jowyang @jasonfalls @armano @paulisakson @faris @awolk @jonathanbriggs @mashable @iA @gapingvoid baselin @rohitbhargava e @bogusky values @tdefren @convagency proces @briansolis s demo @charleneli Influencers tools People Who‘ve Earned The Right To Be Heard credits
  • 70. Influencers Books/Audiobooks credits e s baselin values proces demo tools
  • 71. Influencers Books/Audiobooks credits e s baselin values proces demo tools
  • 72. Influencers Books/Audiobooks credits e s baselin values proces demo tools
  • 73. baselin e values proces s demo Influencers tools Presentations via SlideShare.net credits
  • 74. baselin e values proces s demo Influencers tools Presentations via SlideShare.net credits
  • 75. Dark wood background Busy crosswalk scene 1 Taxis in New York http://www.flickr.com/photos/ http://www.istockphoto.com/ http://www.istockphoto.com/ matthamm/2690293634/ stock-photo-334427-busy- stock-photo-7428668-taxis-in- crosswalk-scene-1.php new-york.php baselin e values proces s Crowd of Blurred People on Stairs Crowd at a rock concert Crowd at busy downtown street and Escalator http://www.istockphoto.com/ intersection demo http://www.istockphoto.com/ stock-photo-2030722-crowd-at-a- http://www.istockphoto.com/ stock-photo-10191564-crowd-of- rock-concert.php stock-photo-40017-crowd-at- blurred-people-on-stairs-and- busy-downtown-street- escalator.php intersection.php tools Photo Credits credits