1. Brenda Johnson
253-961-2794
Email:BrendaJtacoma@aol.com
My qualification areseveral years’ productiveness in the following:Business,AnalysisCustomer Service, Lending,
and Administration settings for the Courts,BankingInstitutes, Healthcare,Telecommunication industry and Legal.
I am exceptionally competent whileworking in busy environments where time management and communication
skills havebeen vital in public or call center setting. It was a pleasureto have worked in Management, and as a
lead in the greater Seattle area,from customer care, livechat,email and incomingcalls,whileagents handleour
clients' mostvital interaction,insurance,buildingnew clients application.Based on the program, the industry used
I assigned and trained agents. Example: My duties included assistingindividual with resolvingbillinginquiry,
helpingcustomer purchases includingaccessory by phone, or perhaps providingproduct
assistance/troubleshooting. Supervision over staff and procedures for the State of Washington Guidelines and
purchasinggoods.
Third, my work history has proven success in approachingnewpositi ons effectively and creatively.I can work
independently or in a team environment. Hiringme would be a great assetto your company, and we both would
benefit from this opportunity.
I would appreciatethe opportunity of meeting with you personally to discussthedetails of my qualifications.
Thank you in advancefor your consideration,and I look forward from hearingfrom you.
Sincerely,
Brenda M. Johnson

2. Brenda Johnson
cell: 253-961-2794
brendajtacoma@aol.com
Objective:
I am seeking a full time position with benefits. My experience is in Customer Services, Banking, Legal and
Administrative. My work ethics are proven by my work history, education and experience which will make
a significant contribution to your company.
.Confidentially Maintained Company Files
.responded to telephone inquiries and complaints in a prompt, accurate, courteous manner while
following procedures.
.Answer inbound Calls for Medical, Education, Telecommunication, and Banking.
.Gather information from the caller to identify customer needs
.Gather information for Medicare, Tricare, and other insurance information relating to patient account
balance.
. When patients meet State qualifications, the patient was inform of charity application. System used:
Dialed patients via strata dialer computer system,
HIPAA PER STATE REGULATIONS.
. I processed credit memos, and resolves billing issues.
.Handles invoicing, daily close-out procedures, daily bank deposit.
. Research, Nixies, upload, download, and scanned court document
. I serviced existing loans for payoff quotes, pay down, balance, and processing payment.
.Coordinate and organize communication projects most without direction, developing time lines and
independently prepared work plans.
. Use a variety of software to type letters reports and presentation materials and routinely use desktop
Composes significant amount of correspondence.
. Administration - Center for Health Promotion * Coordinates and organizes communication projects, most
without direction, developing timelines and independently preparing work plans for Tobacco Cessation
Program in a manner that requires in-depth knowledge and understanding of department and Group
Health.
. The Storefront CSR assigned to processes walk-in customers , assisting customers with new-account,
litigation for hearings, for disputes, uploading and/uploading evidence, research customer /non
customers correct mailing address, acceptance of payments, and assistance Dol. Tabs release ,
Filing court documents, scanned folders for adjudication of tickets. (Pierce County)
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3. TECHNICAL
.Operated computer software program such as: MS Excel, MS Word, MS Outlook and computerized
accounting software.
.Machine operation, Quality Control, Revenue Auditor, Packing product for shipment
.Money-handling skills and lending practice 1, 11, 111
Client Relations
. I greeted by directing, and answer questions for clients by phone and in person
.Operated a multi-line phone system efficiently to ensure client satisfaction
.Assisted upset or uncooperative customers on a professional level and resolved problems or concerns
Supervisor/lead
.Policy and Procedure
.training
.hiring
.handling escalation
EXPERIENCE
UWIC. (Good to Go) Customer Service Representative, Seattle, Washington 09-13 to 07-2014
Customer Care Representative. Ygnition, Tukwila, WA 06-2012 closed01/15/2013
Customer Service Rep. CRI, Tukwila. WA 03/10-08/2013 closed
Consultant WAHD Lakewood, WA August 2009-2010
Customer Service Rep. Healthcare Call Call CenterACS Kent, WA 11/06-11/07
Customer Service Rep Safelite Auto Glass Seattle, WA 03/05-05/06
Administration B Group Health Tukwila, WA 09/02-06/03
US Bank Personal Banker Federal Way, WA 06/89-02/03
Education
Mount Lake Terrace High School Diploma Received, Business and General Studies/ Community College,
Tacoma Community College
Northgate College
Pierce Community College
WSDOT. 2013 ,CSI. 2011,US Bank*89-93, Business Owner legal Process Server 96-98, Key bank 97-98, Washington Mutual 04-05,
AT&T,Call Center 99-00, Qwest 00, Group Health 2001,Pierce County District Court 93-94 Precious Years 94-96,Attorney at Law
Chrisendra Tucker Strugges 96-97
Brenda Johnson Page 2 of 2