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EMBRACE SOCIAL
    MEDIA!
Not convinced? Come learn more.
The State of
Social Media
  TODAY
Adult Internet Users who Use Social Networks
66%


65%


64%


63%
                                          Adult Internet Users who
62%                                       Use Social Networks


61%


60%


59%
       2010                2011
THE PURCHASE DECISION
 What percentage of buyers BOUGHT something
based on a social media suggestion from a friend?



71%                                         Listens to
                                            friends!




29%                                         Ignores
                                            friends
RETURN CUSTOMERS
People who interact with your social spaces are
   more likely to become return customers


                     Stay at
                    Your Inn




                                 Follow
           Tell a
                               Your Social
          Friend
                                 Media
THE AVERAGE LARGE COMPANY HAS




178                        Social
                           Media
                           Accounts


  Q. How many do you need?
  A. Only as many as your guests need.
ACTION

•   Give each network a clear, distinct purpose.
•   Be consistent with updates.
•   Interact with guests.
•   Make your networks visible to the world.
Google+
Changing the social game
Over 3,000,000,000 searches each day on Google
GOOGLE+ FAST STATS
•   Over 90 million users
•   Projected 400 million by end of 2012
•   55% increase in December alone
•   77 of the worlds top 100 brands have a Google+
    page
Google+
 News
GOOGLE+ YOUR WORLD
Google now gives you personalized search results
         based on your Google+ circles
FREE GOOGLE PROMINENCE
Google now gives popular profiles and pages
           search prominence
FAVOR GIVEN TO GOOGLE+ PROFILES
Google appears to give favorable search results to
                   G+ profiles
GREATER SEARCH VISIBILITY
Google gives greater visibility with images in
           organic search results
Google+
 Strategy
OPTIMIZE YOUR PAGE FOR SEARCH

                                Title Tag




    SEO Rich               Do-follow
      Copy                   Links
UPDATE OFTEN WITH YOUR CONTENT
LINK YOUR WEBSITE WITH YOUR PAGE




Place this code in
your website header




Place this badge and/or
button on your website
ENCOURAGE +1S
ENCOURAGE YOUR PAGE ADDED TO CIRCLES
Facebook
Leveraging the power of the world’s
   most popular social network
FACEBOOK FAST STATS
• Over 850 million active Facebook users to top 1
  billion by August
• 200 million added in 2011 alone
• 77% say they interact with brands through the
  wall; by reading posts & updates
• Auto-posting decreases likes by 70%
• 58% like brands “because they are a customer”
• 57% like brands “for deals & coupons”
• 56% say they are more likely to recommend a
  brand they follow on Facebook
ROOM TO IMPROVE ON FACEBOOK


 65% of hospitality property owners who know
about Facebook, use Facebook to drive bookings

 Only 9% of lodging website visits came from
                  Facebook

Only 1% of online bookings came from Facebook
Facebook
  News
TIMELINE

           • Allows people to
             “subscribe” to updates
           • Meant for public figures;
             celebrities, brand
             evangelists, etc.
           • Incompatible with many
             applications, like-gates, etc.
           • Guests can’t “check-in”
           • Not suitable for hospitality
             properties
PAGE REACH

• Your posts only reach 17% of your fans (1 out of 6)
• Your page is devalued by Facebook if you have many posts with few
  “likes”
• Impressions (post view) = Reach (unique fans who read it) *
  Frequency (the number of times they read it)
• There has been a 56% decrease in impressions since June 2011
Facebook
 Strategy
CREATE DEALS & COUPONS

Give guests a reason to visit your page and encourage likes by offering
deals and coupons.
SHOW OFF YOUR PROPERTY’S INFO

It’s all about rooms, photos and maps. Allow guests to make a
reservation right from Facebook.
CREATE FACEBOOK ADS

  Facebook ads are a very good way to snag guests who do most of their
  browsing on Facebook



Facebook alone accounts for over
5% of ad spending on the
Internet.

              Ad Spending

                                 Everyone
                                 Else
                                 Facebook
MAKE EACH UPDATE INTERESTING
Because Facebook judges you by the quality of your posts, make every
post quality. Put thought into every wall post.


            How to write interesting posts:
               • Include photos
               • Post videos
               • Include humor
               • People respond to questions. Ask
                   questions to get more likes and
                   responses.
               • Respond to comments often
               • Like people’s comments.
Twitter
Still there, still powerful
TWITTER FAST STATS
• Over 456 million Twitter accounts, 100 million of
  which are active
• 64 million in North America alone
• 40% don’t tweet, but only read tweets
• Tweets are more likely to be re-tweeted (shared)
  because:
   • The tweet was interesting (94%)
   • It was funny (84%)
   • The re-tweeter had a personal connection
     with the author (66%)
   • The Tweeter was a celebrity (21%)
   • The Tweeter offered incentive (32%)
   • The Tweeter said “Please re-tweet” (26%)
On January 18th, there
were 2,400,000 individual
  tweets about SOPA
Twitter
 News
BRAND PAGES
Brand pages are coming SOON to Twitter
Twitter
Strategy
MAKE YOURSELF WORTH FOLLOWING
Make sure your tweets are consistent, interesting
                  and funny
FOLLOW INDUSTRY LEADERS
• Follow industry leaders and strike up
  conversations with them
• Respond to “mentions” and direct messages
• Don’t be afraid to disagree with industry leaders
• Include deals and offers
YouTube
The video giant
YOUTUBE FAST STATS
• Over 800,000,000 unique visitors each month
• 100,000,000 people take a social action with a
  YouTube video each week
• Over 3 BILLION videos are viewed each day
• 150 years of YouTube videos are watched on
  Facebook every day
• Every minute, over 500 tweets contain YouTube
  links
YOUTUBE RANKS WELL IN SEARCH
DON’T FOREGET RELATED VIDEOS
YouTube
 Strategy
SHOW OFF YOUR LOCATION & PROPERTY
 Create simple, short videos about your property
 and your property’s location. Ideas can include:



• Take people on a video tour of your property, a
  local landmark or nearby shops and points of
  interest.
• Take beautiful, high resolution photos of your
  property and local scenery and create a video
  photo slideshow set to music.
OPTIMIZE FOR SEARCH
Make sure your videos are easy to discover on
         YouTube & Google search
Other Options
Tumblr. & Pinterest
FAST STATS

         Tumblr.                      Pinterest
• 13 billion page views per   • 11 million visits each
  month                         week
• Over 10 billion unique      • 5 million active users
  posts                         connected to Facebook
• 40 million posts added      • Already one of the top
  each day                      ten social sites
• 72 million visitors each    • It’s user growth is what
  month                         Facebook’s was 5 years
                                ago
TUMBLR.
A social blogging platform. Logged-in users account
         for most of its usage & page views
PINTEREST
An online bulletin board for photos, etc.
Tumblr. & Pinterest
      Strategy
POST
Post interesting content—particularly images




                  Tumblr.




                 Pinterest
FOLLOW
Follow interesting people within your field who
             have large audiences




      Tumblr.
                                Pinterest
SHARE
 Share their interesting posts to benefit your
audience, and also with the hope that they will
           share your posts in turn




     Tumblr.                        Pinterest
@buuteeq
buuteeq.com/blog
brandon@buuteeq.com




 The Digital Marketing System for Your Inn
             www.buuteeq.com
Sources:
•   http://www.seomoz.org/blog/a-peek-under-the-hood-how-we-manage-the-seomoz-community
•   http://www.seomoz.org/blog/why-every-marketer-now-needs-a-google-strategy
•   http://www.stonetemple.com/real-time-quality-score-with-frederick-vallaeys/
•   http://support.google.com/places/bin/answer.py?hl=en&answer=7091
•   http://www.youtube.com/t/press_statistics
•   http://juliasegal.tumblr.com/post/16019804182
•   http://searchenginewatch.com/article/2124899/SEO-for-Google-Profiles-and-Pages
•   http://www.copyblogger.com/google-plus-content-marketers/
•   http://adage.com/article/the-media-guy/facebook-makes-52-sharing-web/231528/
•   http://www.wihphotel.com/mag/2011/when-social-media-for-hotels-works/
•   http://blog.hubspot.com/blog/tabid/6307/bid/30306/Facebook-Launches-Customized-Calls-to-
    Action-for-Apps.aspx
•   http://searchengineland.com/googles-results-get-more-personal-with-search-plus-your-world-
    107285
•   http://www.travelclick.com/press/releases/index.cfm
•   http://blog.milestoneinternet.com/education/webinar-top-10-marketing-trends-2012/
•   http://mashable.com/2012/01/19/google-plus-search-
    upgrade/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Mashable+%28
    Mashable%29

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Embrace Social - Trends & Strategies for Innkeeprs

  • 1. EMBRACE SOCIAL MEDIA! Not convinced? Come learn more.
  • 2. The State of Social Media TODAY
  • 3. Adult Internet Users who Use Social Networks 66% 65% 64% 63% Adult Internet Users who 62% Use Social Networks 61% 60% 59% 2010 2011
  • 4. THE PURCHASE DECISION What percentage of buyers BOUGHT something based on a social media suggestion from a friend? 71% Listens to friends! 29% Ignores friends
  • 5. RETURN CUSTOMERS People who interact with your social spaces are more likely to become return customers Stay at Your Inn Follow Tell a Your Social Friend Media
  • 6. THE AVERAGE LARGE COMPANY HAS 178 Social Media Accounts Q. How many do you need? A. Only as many as your guests need.
  • 7. ACTION • Give each network a clear, distinct purpose. • Be consistent with updates. • Interact with guests. • Make your networks visible to the world.
  • 9. Over 3,000,000,000 searches each day on Google
  • 10. GOOGLE+ FAST STATS • Over 90 million users • Projected 400 million by end of 2012 • 55% increase in December alone • 77 of the worlds top 100 brands have a Google+ page
  • 12. GOOGLE+ YOUR WORLD Google now gives you personalized search results based on your Google+ circles
  • 13. FREE GOOGLE PROMINENCE Google now gives popular profiles and pages search prominence
  • 14. FAVOR GIVEN TO GOOGLE+ PROFILES Google appears to give favorable search results to G+ profiles
  • 15. GREATER SEARCH VISIBILITY Google gives greater visibility with images in organic search results
  • 17. OPTIMIZE YOUR PAGE FOR SEARCH Title Tag SEO Rich Do-follow Copy Links
  • 18. UPDATE OFTEN WITH YOUR CONTENT
  • 19. LINK YOUR WEBSITE WITH YOUR PAGE Place this code in your website header Place this badge and/or button on your website
  • 21. ENCOURAGE YOUR PAGE ADDED TO CIRCLES
  • 22. Facebook Leveraging the power of the world’s most popular social network
  • 23. FACEBOOK FAST STATS • Over 850 million active Facebook users to top 1 billion by August • 200 million added in 2011 alone • 77% say they interact with brands through the wall; by reading posts & updates • Auto-posting decreases likes by 70% • 58% like brands “because they are a customer” • 57% like brands “for deals & coupons” • 56% say they are more likely to recommend a brand they follow on Facebook
  • 24. ROOM TO IMPROVE ON FACEBOOK 65% of hospitality property owners who know about Facebook, use Facebook to drive bookings Only 9% of lodging website visits came from Facebook Only 1% of online bookings came from Facebook
  • 26. TIMELINE • Allows people to “subscribe” to updates • Meant for public figures; celebrities, brand evangelists, etc. • Incompatible with many applications, like-gates, etc. • Guests can’t “check-in” • Not suitable for hospitality properties
  • 27. PAGE REACH • Your posts only reach 17% of your fans (1 out of 6) • Your page is devalued by Facebook if you have many posts with few “likes” • Impressions (post view) = Reach (unique fans who read it) * Frequency (the number of times they read it) • There has been a 56% decrease in impressions since June 2011
  • 29. CREATE DEALS & COUPONS Give guests a reason to visit your page and encourage likes by offering deals and coupons.
  • 30. SHOW OFF YOUR PROPERTY’S INFO It’s all about rooms, photos and maps. Allow guests to make a reservation right from Facebook.
  • 31. CREATE FACEBOOK ADS Facebook ads are a very good way to snag guests who do most of their browsing on Facebook Facebook alone accounts for over 5% of ad spending on the Internet. Ad Spending Everyone Else Facebook
  • 32. MAKE EACH UPDATE INTERESTING Because Facebook judges you by the quality of your posts, make every post quality. Put thought into every wall post. How to write interesting posts: • Include photos • Post videos • Include humor • People respond to questions. Ask questions to get more likes and responses. • Respond to comments often • Like people’s comments.
  • 34. TWITTER FAST STATS • Over 456 million Twitter accounts, 100 million of which are active • 64 million in North America alone • 40% don’t tweet, but only read tweets • Tweets are more likely to be re-tweeted (shared) because: • The tweet was interesting (94%) • It was funny (84%) • The re-tweeter had a personal connection with the author (66%) • The Tweeter was a celebrity (21%) • The Tweeter offered incentive (32%) • The Tweeter said “Please re-tweet” (26%)
  • 35. On January 18th, there were 2,400,000 individual tweets about SOPA
  • 37. BRAND PAGES Brand pages are coming SOON to Twitter
  • 39. MAKE YOURSELF WORTH FOLLOWING Make sure your tweets are consistent, interesting and funny
  • 40. FOLLOW INDUSTRY LEADERS • Follow industry leaders and strike up conversations with them • Respond to “mentions” and direct messages • Don’t be afraid to disagree with industry leaders • Include deals and offers
  • 42. YOUTUBE FAST STATS • Over 800,000,000 unique visitors each month • 100,000,000 people take a social action with a YouTube video each week • Over 3 BILLION videos are viewed each day • 150 years of YouTube videos are watched on Facebook every day • Every minute, over 500 tweets contain YouTube links
  • 43. YOUTUBE RANKS WELL IN SEARCH
  • 46. SHOW OFF YOUR LOCATION & PROPERTY Create simple, short videos about your property and your property’s location. Ideas can include: • Take people on a video tour of your property, a local landmark or nearby shops and points of interest. • Take beautiful, high resolution photos of your property and local scenery and create a video photo slideshow set to music.
  • 47. OPTIMIZE FOR SEARCH Make sure your videos are easy to discover on YouTube & Google search
  • 49. FAST STATS Tumblr. Pinterest • 13 billion page views per • 11 million visits each month week • Over 10 billion unique • 5 million active users posts connected to Facebook • 40 million posts added • Already one of the top each day ten social sites • 72 million visitors each • It’s user growth is what month Facebook’s was 5 years ago
  • 50. TUMBLR. A social blogging platform. Logged-in users account for most of its usage & page views
  • 51. PINTEREST An online bulletin board for photos, etc.
  • 54. FOLLOW Follow interesting people within your field who have large audiences Tumblr. Pinterest
  • 55. SHARE Share their interesting posts to benefit your audience, and also with the hope that they will share your posts in turn Tumblr. Pinterest
  • 56. @buuteeq buuteeq.com/blog brandon@buuteeq.com The Digital Marketing System for Your Inn www.buuteeq.com
  • 57. Sources: • http://www.seomoz.org/blog/a-peek-under-the-hood-how-we-manage-the-seomoz-community • http://www.seomoz.org/blog/why-every-marketer-now-needs-a-google-strategy • http://www.stonetemple.com/real-time-quality-score-with-frederick-vallaeys/ • http://support.google.com/places/bin/answer.py?hl=en&answer=7091 • http://www.youtube.com/t/press_statistics • http://juliasegal.tumblr.com/post/16019804182 • http://searchenginewatch.com/article/2124899/SEO-for-Google-Profiles-and-Pages • http://www.copyblogger.com/google-plus-content-marketers/ • http://adage.com/article/the-media-guy/facebook-makes-52-sharing-web/231528/ • http://www.wihphotel.com/mag/2011/when-social-media-for-hotels-works/ • http://blog.hubspot.com/blog/tabid/6307/bid/30306/Facebook-Launches-Customized-Calls-to- Action-for-Apps.aspx • http://searchengineland.com/googles-results-get-more-personal-with-search-plus-your-world- 107285 • http://www.travelclick.com/press/releases/index.cfm • http://blog.milestoneinternet.com/education/webinar-top-10-marketing-trends-2012/ • http://mashable.com/2012/01/19/google-plus-search- upgrade/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Mashable+%28 Mashable%29