12. NEW KIDS ON THE BLOCK
• New players bring
– new concepts, business practices
– I.T., investment
– strong capital base, low overheads
• Online
• HQ consolidation
– Fewer decision-makers in Canada
13. FEWER & BIGGER
• Bipolar customer
• Share moving to larger
competitors
• Mass merchants, big boxes,
specialists
• Selling to / competing with fewer,
more powerful retailers
14. RETAIL RULES
• Power of retail brands
• Aggregator of demand
• Private label
• Vertical integration
• “Coopetition” – Music example
15. BRAVE NEW WORLD
• Truly international
• Canada lags
• Customer-driven, not tech-driven
• Omni-channel, but customer
shops differently
• All about price / complete price
transparency