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Talent Optimization
                                It’s Not A
                             One-Way Street




Nancy Di Dia, Chief Diversity Officer
Corry Ioli, Executive Director, Talent Management
Brain Surgery… Or Rocket Science?


                 Talent Management




                                     2
Right People. Right Place. Right Time.




                        Out of the Box Strategies on Attracting, Engaging &
                        Developing Key Talent at All Levels in the Organization

                        Solutions to Ensure The Further Advancement of
                        Multicultural Talent as well as New & Seasoned Talent

                        Best Practices for Building Successful Succession
                        Plans that Effectively Include Multicultural Talent




                                                                       29 June 2012
                                                                                  3
Hiring Process: What Do You Need To Do?




 Corporate                                                                        Maximizing
                                  Selection      Engagement
 Strategy        Attraction                                      US & Global      Productivity
                                     &                &
    &                &                                           Leadership              &
                                Unconscious        Internal
Leadership          EVP                                         Development           Business
                                    Bias           Mobility
Commitment                                                                             Impact


    Diversity is thread and embedded in every step of our Talent Management process


                                                                                                 4
Corporate Strategy: What guides our business?
    Our Leitbild: business and organisation



                                                    • Maintaining and improving the performance of the
                                                      corporation take precedence over short-term maximization
                                                      of profits
 Corporate
                                                    • Research and development is of central importance to our
  Strategy                                            future success
     &
 Leadership                                         • We will focus our efforts on diseases which have so far not
Commitment
                                                      been satisfactorily treated

                                                    • We are global in our ambitions

                                                    • We will attract the brightest talents to work for us and
                                                      encourage diversity in the workplace

                                                    • We are an open organization which believes in a culture
                                                      of innovation, collaboration and mutual respect
Corporate Strategy & Leadership Commitment



        "Our success depends on being
            able to recruit, retain, and
         develop a diverse and talented
              workforce to serve the
         therapeutic needs of a diverse
         patient population. That is why
           our vision of 'Value through
        Innovation' – which depends on
             diversity, inclusion, and
            employee engagement – is
          fundamental to our culture at
             Boehringer Ingelheim."

                                             29 June 2012
                                                        6
Are you A Talent Ambassador? We Are.


                                 •     Our business strategy is built on
                                       creating a competitive workforce – we
                                       are ALL IN!

                                 •     All BI Employees & Leaders are Talent
              Are You A                Ambassadors!

                                 •     Hiring Managers are strategic and
                                       recruiting “req-lessly” to build talent
              Talent
                                       pipelines across the business!
            Ambassador?
                                 •     Executive Leadership making a
                                       commitment to opportunistic
                                       interviews and hires!

                                                                      29 June 2012
                                                                                 7
Attraction
    &
   EVP




             29 June 2012
                        8
29 June 2012
           9
Employee Value Proposition - We are Saving Lives.




                                                    29 June 2012
                                                              10
Unconscious Bias:
              In the Selection & Succession Planning Process

                 Talent Management & ODI&E have partnered to bring an understanding of
                  unconscious bias to Hiring Managers and Leaders to accomplish the following:


 Selection                      Understand the concept of unconscious bias
     &
Unconscious                     Uncover ways that unconscious bias can impact the recruitment,
   Bias                         selection and succession process


                                Create and maintain processes that are as bias free as possible


                                Make talent and selection decisions based on merit




                                                                                      29 June 2012
                                                                                                11
Selection & Unconscious Bias Exercise & Table Discussion




                                           Based on a sense
                                              of personal
Confirms by
                                           connection to the
 preexisting                    Affinity     other person
 perception,
stereotype or                    Bias
    image

                 Confirmation
                     Bias


                                    Systemic Bias
                  When bias is
                 imbedded into
                 processes and
                systems creating
                  unintended
                   outcomes

                                                               29 June 2012
                                                                         12
Tips to Help Minimize Bias in Selection Process


•   Introduce and Train Hiring Managers & Leaders on Unconscious Bias

•   Quick Inventory of Team Demographics/Successors – Recognize Any
    Patterns??

•   Blind Resume Screening

•   Fully Vetted Job Descriptions & Agreed Upon Skills & Experience
    Required

•   Diverse Pool of Interviewers – Have Division Heads Require This




                                                                  29 June 2012
                                                                            13
Engagement & Internal Mobility



             Objective: Conduct monthly meetings with HR Business Partners and
             Talent Management that will:
Engagement   •     Discuss development and career plans for deeper reach talent
     &       •     Facilitate matching internal talent with current /future job openings
  Internal   •     Highlight opportunities for cross-organizational talent rotation
 Mobility    Critical Experiences & Accomplishments To Date
             •     What are some of the business-critical processes and activities that this
                   person is responsible for?
             •     What special strategic projects outside of his/her core responsibilities has
                   the individual been a part of?
             Potential Roles & Readiness
             •     What type(s) of role(s) do you see this individual taking within the
                  Company in the future:
             •      Has this individual expressed an interest in any particular role type(s)?
             •      Determine readiness using online profiles within TMnet                29 June 2012
                                                                                                    14
Global Talent Management e-Learning Modules




                                              29 June 2012
                                                        15
Organizational Development & Learning


                                                    Intended Outcomes

                                               •   Improved business
                                                   performance

                                               •   Reduced turnover and
 US & Global                                       attrition
 Leadership                                    •   Increased engagement
Development
                        Strategically          •   Deeper succession bench
                          Focused              •   Improved diversity
                      Learning and OD              demographics
                         Practices
                                               •   More widely known and
                                                   recognized employment brand

                                               •   Ability to attract and retain
                                                    higher caliber talent
                      Building Strategic
                        Capabilities           •   Human capital metrics show
                                                   strong return on our
                                                   investments
Leadership Development Program Landscape


                                   BI Strategy
                    Global Organizational Strategic Capabilities

                                        Global Strategic Leadership
                                                 Program


                                       Regional Leadership Programs
                                          (Europe, Americas, Asia)



                                              GMDP / GMRP



      Americas Region: MDP & LDP        Local Leadership Programs

                                                                      17
America’s Region
Learning & Organizational Development Framework
                                                                                            Coach &                  Global &
                                                                                            Mentor              Regional Leadership
                                               Coach &                                                             Development
                                                                     Leadership
                                               Mentor                                                                Programs
                                                                    Development                                         Population:
    Coach &            Management                                     Program                                            Level 19+
                                                                     Select Population                                    Building
    Mentor             Development                                        Level 17+                                    Organizational
                                                                                                                        Capabilities
                         Program                                    Building Individual
                                                                   & Strategic Leadership
                        Select Population
                             Level 15+                                 Competencies
                       Building Managerial
                       Skills & Leadership
                         Competencies

                       • Rotation Programs • Mentoring Engine • International Assignments & Opportunities • External Development Programs
                                          • Alumni Programs • Executive Coaching •Job Rotations & Stretch Assignments
                                                                               •0




                                                          DEVELOPING OUR LEADERS
                                                               Managing at BI
                                             DEVELOPING OUR MANAGERS

       •Foundational Development Offerings • Do-It-Yourself Development • Development Plans • Working at BI
                                     DEVELOPING OUR PEOPLE
• Organizational Design • Orientation & Integration• Change Management • Coaching & Mentoring • Assessment & Solutions

                                         DEVELOPING OUR ORGANIZATION                                                                        18
New! Corporate Management Committee:
Sponsorship & Mentoring Program


•   The Mentoring Partnership has been formed based on input from annual talent
    management discussions

•   Participation in the Mentoring Partnership Program is not linked to performance
    management nor is it a performance improvement tool

•   2012 Launch: 8 CMC Members & 13 Mentees




                                                                              29 June 2012
                                                                                        19
US and Global On-boarding Tools & Guides




                                           29 June 2012
                                                     20
Maximizing
Productivity
    &
 Business
               BUSINESS
  Impact       RESOURCE
                GROUPS




                          29 June 2012
                                    21
Business Resource Groups: Key Success Indicators (KSI)

•   Membership and engagement increase by 10% across U.S. in 2011
•   Key talent segments developed by BRGs
•   Diversity councils leverage BRGs to advance talent segmentation, market segmentation and
    workplace transformation goals
•   BRGs share and connect across OPUs and globally
•   Leadership capabilities enhanced and BRGs are a self sustaining employee driven resource
•   Employer of choice awards spotlight BRG stories
•   BRG “wins” promoted across the company
•   BRGs build the brand and bring the Lead & Learn value to life
•   High visibility of BRGs externally i.e. DiversityInc. Best Practices, SHRM, etc.
•   BRGs considered “best in class” by competitors
•   BRG accomplishments recognized and rewarded in Performance Management Process


                                                                                       29 June 2012
                                                                                                 22
Talent Acquisition Key Metrics – Impact to the Business


                      Key Metrics for Talent Acquisition Scorecard


  Diversity &                                                     Recruitment Cost     Contracted Time
                       Quality of Hire      Quality of Source
 Applicant Flow                                                       Per Hire          to Start (TTF)

• Track diversity     • Quantify how        • Evaluate            • Assess the         • Calibrate
  slate of              well a new hire       effectiveness of      effectiveness of     timeliness of the
  applicants,           or internal           sourcing              recruiting           sourcing &
  slate, interviews     selections that       channels to           function.            recruiting
  & hires               occur within TA       understand            Assess agency        process
                        process meet          impact on             spend analysis
                        performance           retention and                            • Shared
                        requirements of       monitor ROI                                accountability
                        the role                                                         with Hiring
                                                                                         Manager


                                  Candidate & Hiring Manager Experience

                            • Assess ongoing improvement: candidate, new hire
                            and hiring manager surveys. Identify what % level of
                               improvement each quarter and year over year

                                                                                                29 June 2012
                                                                                                          23
New Talent Acquisition Portal




                                29 June 2012
                                          24
Tools for Maximizing Productivity




                                    29 June 2012
                                              25
Faces of Life




                29 June 2012
                          26
Thank you!




             29 June 2012
                       27

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Talent optimization: Its not a one way street

  • 1. Talent Optimization It’s Not A One-Way Street Nancy Di Dia, Chief Diversity Officer Corry Ioli, Executive Director, Talent Management
  • 2. Brain Surgery… Or Rocket Science? Talent Management 2
  • 3. Right People. Right Place. Right Time. Out of the Box Strategies on Attracting, Engaging & Developing Key Talent at All Levels in the Organization Solutions to Ensure The Further Advancement of Multicultural Talent as well as New & Seasoned Talent Best Practices for Building Successful Succession Plans that Effectively Include Multicultural Talent 29 June 2012 3
  • 4. Hiring Process: What Do You Need To Do? Corporate Maximizing Selection Engagement Strategy Attraction US & Global Productivity & & & & Leadership & Unconscious Internal Leadership EVP Development Business Bias Mobility Commitment Impact Diversity is thread and embedded in every step of our Talent Management process 4
  • 5. Corporate Strategy: What guides our business? Our Leitbild: business and organisation • Maintaining and improving the performance of the corporation take precedence over short-term maximization of profits Corporate • Research and development is of central importance to our Strategy future success & Leadership • We will focus our efforts on diseases which have so far not Commitment been satisfactorily treated • We are global in our ambitions • We will attract the brightest talents to work for us and encourage diversity in the workplace • We are an open organization which believes in a culture of innovation, collaboration and mutual respect
  • 6. Corporate Strategy & Leadership Commitment "Our success depends on being able to recruit, retain, and develop a diverse and talented workforce to serve the therapeutic needs of a diverse patient population. That is why our vision of 'Value through Innovation' – which depends on diversity, inclusion, and employee engagement – is fundamental to our culture at Boehringer Ingelheim." 29 June 2012 6
  • 7. Are you A Talent Ambassador? We Are. • Our business strategy is built on creating a competitive workforce – we are ALL IN! • All BI Employees & Leaders are Talent Are You A Ambassadors! • Hiring Managers are strategic and recruiting “req-lessly” to build talent Talent pipelines across the business! Ambassador? • Executive Leadership making a commitment to opportunistic interviews and hires! 29 June 2012 7
  • 8. Attraction & EVP 29 June 2012 8
  • 10. Employee Value Proposition - We are Saving Lives. 29 June 2012 10
  • 11. Unconscious Bias: In the Selection & Succession Planning Process Talent Management & ODI&E have partnered to bring an understanding of unconscious bias to Hiring Managers and Leaders to accomplish the following: Selection Understand the concept of unconscious bias & Unconscious Uncover ways that unconscious bias can impact the recruitment, Bias selection and succession process Create and maintain processes that are as bias free as possible Make talent and selection decisions based on merit 29 June 2012 11
  • 12. Selection & Unconscious Bias Exercise & Table Discussion Based on a sense of personal Confirms by connection to the preexisting Affinity other person perception, stereotype or Bias image Confirmation Bias Systemic Bias When bias is imbedded into processes and systems creating unintended outcomes 29 June 2012 12
  • 13. Tips to Help Minimize Bias in Selection Process • Introduce and Train Hiring Managers & Leaders on Unconscious Bias • Quick Inventory of Team Demographics/Successors – Recognize Any Patterns?? • Blind Resume Screening • Fully Vetted Job Descriptions & Agreed Upon Skills & Experience Required • Diverse Pool of Interviewers – Have Division Heads Require This 29 June 2012 13
  • 14. Engagement & Internal Mobility Objective: Conduct monthly meetings with HR Business Partners and Talent Management that will: Engagement • Discuss development and career plans for deeper reach talent & • Facilitate matching internal talent with current /future job openings Internal • Highlight opportunities for cross-organizational talent rotation Mobility Critical Experiences & Accomplishments To Date • What are some of the business-critical processes and activities that this person is responsible for? • What special strategic projects outside of his/her core responsibilities has the individual been a part of? Potential Roles & Readiness • What type(s) of role(s) do you see this individual taking within the Company in the future: • Has this individual expressed an interest in any particular role type(s)? • Determine readiness using online profiles within TMnet 29 June 2012 14
  • 15. Global Talent Management e-Learning Modules 29 June 2012 15
  • 16. Organizational Development & Learning Intended Outcomes • Improved business performance • Reduced turnover and US & Global attrition Leadership • Increased engagement Development Strategically • Deeper succession bench Focused • Improved diversity Learning and OD demographics Practices • More widely known and recognized employment brand • Ability to attract and retain higher caliber talent Building Strategic Capabilities • Human capital metrics show strong return on our investments
  • 17. Leadership Development Program Landscape BI Strategy Global Organizational Strategic Capabilities Global Strategic Leadership Program Regional Leadership Programs (Europe, Americas, Asia) GMDP / GMRP Americas Region: MDP & LDP Local Leadership Programs 17
  • 18. America’s Region Learning & Organizational Development Framework Coach & Global & Mentor Regional Leadership Coach & Development Leadership Mentor Programs Development Population: Coach & Management Program Level 19+ Select Population Building Mentor Development Level 17+ Organizational Capabilities Program Building Individual & Strategic Leadership Select Population Level 15+ Competencies Building Managerial Skills & Leadership Competencies • Rotation Programs • Mentoring Engine • International Assignments & Opportunities • External Development Programs • Alumni Programs • Executive Coaching •Job Rotations & Stretch Assignments •0 DEVELOPING OUR LEADERS Managing at BI DEVELOPING OUR MANAGERS •Foundational Development Offerings • Do-It-Yourself Development • Development Plans • Working at BI DEVELOPING OUR PEOPLE • Organizational Design • Orientation & Integration• Change Management • Coaching & Mentoring • Assessment & Solutions DEVELOPING OUR ORGANIZATION 18
  • 19. New! Corporate Management Committee: Sponsorship & Mentoring Program • The Mentoring Partnership has been formed based on input from annual talent management discussions • Participation in the Mentoring Partnership Program is not linked to performance management nor is it a performance improvement tool • 2012 Launch: 8 CMC Members & 13 Mentees 29 June 2012 19
  • 20. US and Global On-boarding Tools & Guides 29 June 2012 20
  • 21. Maximizing Productivity & Business BUSINESS Impact RESOURCE GROUPS 29 June 2012 21
  • 22. Business Resource Groups: Key Success Indicators (KSI) • Membership and engagement increase by 10% across U.S. in 2011 • Key talent segments developed by BRGs • Diversity councils leverage BRGs to advance talent segmentation, market segmentation and workplace transformation goals • BRGs share and connect across OPUs and globally • Leadership capabilities enhanced and BRGs are a self sustaining employee driven resource • Employer of choice awards spotlight BRG stories • BRG “wins” promoted across the company • BRGs build the brand and bring the Lead & Learn value to life • High visibility of BRGs externally i.e. DiversityInc. Best Practices, SHRM, etc. • BRGs considered “best in class” by competitors • BRG accomplishments recognized and rewarded in Performance Management Process 29 June 2012 22
  • 23. Talent Acquisition Key Metrics – Impact to the Business Key Metrics for Talent Acquisition Scorecard Diversity & Recruitment Cost Contracted Time Quality of Hire Quality of Source Applicant Flow Per Hire to Start (TTF) • Track diversity • Quantify how • Evaluate • Assess the • Calibrate slate of well a new hire effectiveness of effectiveness of timeliness of the applicants, or internal sourcing recruiting sourcing & slate, interviews selections that channels to function. recruiting & hires occur within TA understand Assess agency process process meet impact on spend analysis performance retention and • Shared requirements of monitor ROI accountability the role with Hiring Manager Candidate & Hiring Manager Experience • Assess ongoing improvement: candidate, new hire and hiring manager surveys. Identify what % level of improvement each quarter and year over year 29 June 2012 23
  • 24. New Talent Acquisition Portal 29 June 2012 24
  • 25. Tools for Maximizing Productivity 29 June 2012 25
  • 26. Faces of Life 29 June 2012 26
  • 27. Thank you! 29 June 2012 27