The service management industry has a challenge in deploying, maintaining and extending workflow based environments that consolidate information across all user types, departments and lines of business areas. All too frequently we see an environment today that consists of too many systems, dis-jointed processes and poor collaboration. View this presentaition to learn how BMC ITSM solutions build concepts, such as, extensibility, automation, and collaboration directly into the technology platform to help companies overcome challenges faced by many service management organisations.

1. The Power of
The Platform
Andy Walker
BMC Software

2. What is a Platform ?
A platform is a group of technologies
that are used as a base upon which
other applications, processes or
technologies are developed.
© Copyright 11/12/2013 BMC Software, Inc
2

3. From War Rooms and Chaos...
Document management
system is down, which
servers do we investigate?
What’s the risk of
making a change to
this server?
Per Gartner
• It takes on average 14 people to solve a typical problem
• 80% of unplanned downtime is caused by change
© Copyright 11/12/2013 BMC Software, Inc
3

4. ... to Information and Control
Reduce
MTTR
Reduce
change risk
Understand true
cost of IT services
Prioritize incidents
based on
business impact
Diagnose
root cause faster
Ensure
Accurate Inventory
compliance
Plan and
and Dependency Relationships design
data center
are the foundation for effective IT Management
transformations
Discovery &
Dependency
Mapping
Plan and
verify
Disaster
Recovery
Manage capacity
from a business
perspective
Understand the business
impact events
© Copyright 11/12/2013 BMC Software, Inc
4

5. Find IT, Manage IT, Optimise IT
Business
Application
Software
Databases
Hosts
Switches/
Routers
Application Mapping
Examples:
Business Application –
Payroll, Expenses, Email,
Online Purchasing
Software – Apache web
server, Weblogic Server,
Oracle Database server, MS
Exchange
© Copyright 11/12/2013 BMC Software, Inc
5

6. Success Stories
Virgin Media is the UK’s only provider
of "quad-play" broadband, TV,
mobile phone and home phone
services.
ADDM primarily used for discovery of
server estate to drive application
modelling and population of CMDB.
- 4000+ Servers
- 500+ Business Applications
"The implementation of ADDM is the
first milestone on our strategic
roadmap for improving our IT
Service Management tooling."
© Copyright 11/12/2013 BMC Software, Inc
Largest Independent
Telecommunications Retailer in
Europe
- 2,377 Stores across 8 European
Countries
Reduced resources needed to
maintain CMDB data by 80%
Achieved ROI in 1 year
“ADDM provided us with an
instant source of truth. It gave us
answers to infrastructure
questions we didn’t even know to
ask.”
6

7. The Benefits Span IT and Beyond
Service Management
-
Target actions more effectively
Restore service faster
Minimize change risks and outages
Asset Management
-
Reduce costs
Prevent audit penalties
Optimize HW and SW
IT Infrastructure and Operations
-
-
© Copyright 11/12/2013 BMC Software, Inc
Improve efficiency
Ensure compliant and secure
operations
Optimize data center assets
Minimize change risks and outages
Guarantee IT service continuity
7

8. The Industrialised IT Service Management Platform
Proven best practices
accelerate time to value
Single workflow across applications
for easy coordination
Extensible platform for
continuous improvement
Service-oriented throughout
for business prioritization
© Copyright 11/12/2013 BMC Software, Inc
8

9. Business Users’ Expectations Have Changed
Instantly
collaborate with
customers and
employees
Buy a plane
ticket with your
phone
Search and
combine
information across
the web
Access
applications
from anywhere
to any time
SOCIAL
MOBILE
ANALYTICS
CLOUD
© Copyright 11/12/2013 BMC Software, Inc
9

10. The Future is Mobile
92% of companies report
workers using own devices
44% have a formal
“bring your own device” policy
94% expect to have
one by mid-2013
© Copyright 11/12/2013 BMC Software, Inc
10

11. HTML Universal Client
© Copyright 11/12/2013 BMC Software, Inc
11

12. The Future is Social
80% of social media users
want to connect with
businesses through Facebook
70% of all customer
tweets are ignored
IT needs to change the
way it connects, shares,
collaborates.
© Copyright 11/12/2013 BMC Software, Inc
12

13. Remedy OnDemand: Managed by BMC Software
© Copyright 11/12/2013 BMC Software, Inc
24/7 NOC
ITSM Experts
99.9% Availability
Painless Upgrades
Release Automation
Single Point of Contact
Monitored by BMC BPPM and TMART
13

14. The Force.com Platform
© Copyright 11/12/2013 BMC Software, Inc
14

15. Today’s businesses need a Platform that ...
… is Configurable and Extensible
… offers a wide range of robust
integration capabilities
… provides and promotes the use of
Social and Mobile Collaboration
… can meet the needs of an On Premise
or Cloud based strategy
© Copyright 11/12/2013 BMC Software, Inc
15

16. To make IT personal,
it has to be:
Easy.
Predictable.
Always on.
Invisible.
In short, MyIT.
16 Copyright 11/12/2013 BMC Software, Inc
©
© Copyright 11/12/2013 BMC Software, Inc
16

17. Learn more at www.bmc.com
© Copyright 11/12/2013 BMC Software, Inc
17