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MARKETING
AS A MINDSET
Not a
DEPARTMENT
Mar16thB2BRISINGCAROLINA
Marketing
Author: 
Marketing Automation 
For Dummies – 2014
Is my love, work, passion, and what I think about all day
every day
- Mathew “Sweezey”
@msweezey
A
THINGS/HAVE/CHANGED
Consumers
NASA
MORE POWER
IN A GOOGLE
SEARCH, THAN
ALL OF NASA
HAD TO PUT A
MAN ON THE
MOON @msweezey
12
HOURS
PER DAY
INFRONT OF
A SCREEN
@msweezey
MORE PEOPLE
HAVE CELL PHONES
THAN ACCESS TO
ELECTRICITY OR
CLEAN DRINKING
WATER
24/7@msweezey
THINGS/HAVE/CHANGED
AMarketing
MARKETING
“MASS MARKETING”
“RAPPORT BUILDING”
Marketing
Sales
2/3@msweezey
CONTENT GETS BUYERS
THROUGH BUYING
CYCLE
Marketing
“2/3”
Sales
@msweezey
“RAPPORT BUILDING”
“INBOUND MARKETING”
ABM@msweezey
FOCUS ON COLLECTIVE
ACCOUNT BASED MARKETING
MARKETING
AUTOMATION
@msweezey
53% of B2B Fortune 500
86% of B2B SaaS Companies
RE:@msweezey
FOCUS ON INDIVIDUAL
COOKIE BASED RE MARKETING
THINGS/HAVE/CHANGED
AChannels
1960 !
5 marketing
Channels
2013!
60+ marketing
Channels

2020!
100’s of
marketing
Channels

Print
Radio
Television
DirectMail
Fax
Telemarketing
Internet
Email
Facebook
@msweezey
2017
UNLIMITED >< BI DIRECTIONAL
WWW
@msweezey
LIVES FOREVER / TRUSTED
WWW
@msweezey
EXPERIENCE = PERCEPTION
WWW
@msweezey
IMPRESSIONS / EXPERIENCES
A B
Received a
$50 gift card
and a thank
you via email.
Received a
personal phone
call, and no
money.
EXPERIENCE
WINS by 2X
@msweezey
THINGS/HAVE/CHANGED
ACosts
294 Billion
Emails 
2 Million Blog
Posts
400Million
Tweets
PER
DAY
 @msweezey
“CREATIVE”
HEAD COUNT + BUDGET
+ TIME = CREATIVE
@msweezey
THINGS/HAVE/CHANGED
ATools
EMAILWWW SEO SOCIAL/MOBILESOCIAL AUTOMATION CX
DEMAND GENERATION
TOOLS OVER
20 YEARS
Mindset
A BETTER WAY
AMindset
“MINDSET”
Leveraging each interaction with
your company to reach a net
positive gain in rapport.
BRANDING
Branding is only owned by
Marketing.
HEIARCHY OF DEMAND GENERATION
COMPANY MINDSET
BASIC CAMPAIGNS
AUTOMATIONS
SKUNK
@msweezey
“SHIP MY PANTS”
+10 = Great Campaign	
  
BAD EXPERIENCE
BAD EXPERIENCE
THE NOISE
+5-10
+15-10
+5 -20
WWW
+5 +5
0 +5
+15 +5
The only way to
systematically RISE ABOVE
THE Noise is to remove the
volatility
IMPRESSIONS / EXPERIENCES
A B
Received a
$50 gift card
and a thank
you via email.
Received a
personal phone
call, and no
money.
EXPERIENCE
COSTS LESS
@msweezey
REMOVE VOLATILITY WITH
AMindset
DNA
1:
2:
3:
What do we value in a customer?
What do we value in a employee?
What do we consider success?
@msweezey
MANAGED
Must have ability to manage
360 degree experience for
leads/customers. This
includes UX, CX, Support, and
Marketing.
EMPOWER
CASE STUDY
• NO VC MONEY
• 1/10 sales staff
• 1 marketer (until 2011)
• 1/20 marketing budget
#WINNING
• 70% win rate
• Goodwill – (nice guys don’t come in
last when social media is involved)
• Single Digit Churn
@msweezey
• Positive
• Self Starting
• Supportive
@msweezey
Our Values
• Best place to be a
customer
• Best place to work
@msweezey
Our Mindset
IMPRESSIONS / EXPERIENCES
A B
Received a
$50 gift card
and a thank
you via email.
Received a
personal phone
call, and no
money.
MINDSET IS
POWERFUL
@msweezey
MINDSET IS
HOLISTIC
@msweezey
MINDSET IS
SUSTAINABLE
@msweezey
BAD EXPERIENCES
Questions?
@msweezey#leadlovedenver

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Marketing as a Mindset not a Department by Mathew Sweezey of Pardot, a Salesforce.com company