6. Lifecycle Messaging is Important
If you don’t consider the customer’s mindset,
you will
• Lose the personal touch and the relationship
becomes a one way communication.
• Lose prospects’ and customers’ interest and
engagement.
• And spend more money on lower performing
campaigns.
8. Lifecycle Mapping and Data
Engagement
Post-purchase
Purchase
Consideration
Reengagement
Awareness
9. Lifecycle Messaging Examples
2nd
Order
Message: “It’s easy to order
again now that we have your
measurements”
Segment: One-time buyers
Results: 2.25x revenue/email
sent over segment benchmark
How I Wear Essential Gray
Message: “This is a versatile
suit”
Segment: Customers who have
not purchased a suit
Results: 1.5x revenue/email
sent over segment benchmark
Reactivation (A/B Test)
Message A: $499 for a suit, shirt, tie
Message B: 10% off a suit, shirt, tie
Segment: Buyers who have not
purchased in 9 or more months
Results:
A: 10x revenue/email sent over
segment benchmark
B: almost zero result
13. Marketing Automation Examples
Onboarding/Welcome
Message
Cart Abandonment
Message: “Still deciding”
Message: “Welcome to
Allen Edmonds, The
American Original”
Segment: Abandoned
online cart
Results: 20:1 ROI
Segment: New subscribers
Post Purchase Series
Message: “You have the shoes –
how about that matching belt”
Upsell
Matching Belt
Purchase
Caring for
Your Shoes
Time for a
Recraft
X Days
X Days
X Days
Segment: Customers who have
purchased a pair of shoes.
14. Marketing Automation ROI
Volume
Automated
12%
Allen Edmonds:
• Send 2+ million messages
per month.
Promotional
88%
• Email channel generates
60% of revenue online and
40% in retail stores.
Revenue
Automated
32%
Promotional
68%
15. 4 Take-a-ways
•
•
•
•
Keep it simple for starters.
Test, Test, Test.
Let the data speak and assist in your plan.
You can automate!