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1. Existence of GAP Model in XISS

3. The Gaps Model of Service Quality Marketer Consumer Past experience Expected service Perceived service Service delivery (including pre- and post-contacts) External communications to consumers Translations of perceptions into service quality specifications Management perceptions of consumer expectations GAP 5 GAP 3 GAP 2 GAP 1 GAP 4 Personal needs Word-of-mouth communications

5. CUSTOMER EXPECTATION COMPANY PERCEPTION 100% placement with good study student expect from xiss good study , it means placement is not matter . All kinds of sports activity (indoor and outdoor) All kinds of sports activity is not necessary for student only one or two is enough Well organized canteen and food should be hygienic College should have canteen no matter what they are serving Hostel facility(both boys & girls) Should be girls hostel, boy hostel is not necessary Should be less classes in a day Should be more classes in a day Class duration should be less Class duration should be more

9. Student expectation Design and standard Enough time to learn course material in two years span of time. Course structure ia designed on trimester basis but not able to complete the course effectively in allotted time. Having prominent and qualified faculties and expertise in relevant area. Less no. of faculty having expertise in their area and also teaches the subjects which are new for them. Time to time interaction with corporate people. Rarely any corporate people visit to institute and very less interaction with them. Good infrastructure such as canteen, playground , computer lab. Design and standard of all these facilities are not up to the expectations of students. Students can share their experience with other department students and faculty and learn from them as well. No any communication between inter department students and faculty and all the program of each department is managed separately. Learning in different way that makes “professionals with a difference.” Students do not find any differences compared to other institutes delivery of services. And students find themselves as “professionals with the same quality”

13. Gap 3 in Xiss Expected service Delivery Actual service Delivery Hostel facility Hostels are available for girls only 100% full placement Placements are not up to 100% Rigorous schedule Very easy going schedule Canteen facility Not up to the mark Lift facility Still under construction Visiting facility Very few visiting faculty visit

17. GAP 4 IN XISS…. EXTERNAL COMMUNICATION SERVICE DELIVERY 100% PLACEMENT PLACEMENTS NOT UP TO THE LEVEL HOSTEL FACILITY FOR BOYS HOSTEL FACILITY NOT GIVEN AS MENTIONED IN PROSPECTUS WELL STOCKED LIBRARY STUDENTS OF OTHER DEPARTMENTS DO NOT HAVE ACCESS TO UPPER LIBRARY PLAYGROUND UNAVAILABILITY OF PLAYGROUND SPACE VISITING FACULTY / GUEST ONCE IN A WHILE VISITING FACULTY COMES BUSINESS SEMINARS VERY FEW SEMINARS ARE BEING HELD

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