1. COMMUNICATION STYLESCOMMUNICATION STYLES
ANDAND
HOW ITS AFFECTED BY GENDERHOW ITS AFFECTED BY GENDER

2. Communication in OverallCommunication in Overall
 Communication: The process of
transferring meanings from sender to
receiver.
 However, a great many problems can
result in failure to transfer meanings
correctly

3. Communication style is aCommunication style is a
function of communicationfunction of communication
behaviorbehavior
Communication behavior is a
function of personality
ANDAND

4. Types of communication styleTypes of communication style
 Assertive Communication
 Aggressive Communication
 Passive Communication
 Passive-Aggressive Communication

5. AssertiveAssertive Pushing hard
without attacking;
permits others to
influence outcome;
expressive and
self-enhancing
without intruding
on others.
Good eye contact;
Comfortable but
firm posture;
Strong, steady and
audible voice;
Facial expressions
matched to
message;
Appropriately
serious tone;
Selective
interruptions to
ensure
understanding.
Direct and
explicit
language; No
attributions or
evaluations of
others’
behavior; Use
of “I”
statements and
cooperative
“we”
statements.
CommunicationCommunication Nonverbal Behavior Verbal BehaviorNonverbal Behavior Verbal Behavior
StyleStyle Description Pattern PatternDescription Pattern Pattern
Communication StylesCommunication Styles

6. CommunicationCommunication Nonverbal Behavior Verbal BehaviorNonverbal Behavior Verbal Behavior
StyleStyle Description Pattern PatternDescription Pattern Pattern
AggressiveAggressive Taking advantage
of others;
Expressive and
self-enhancing at
others’ expense.
Glaring eye
contact; Moving or
leaning too close;
Threatening
gestures (pointing
finger); Loud
Voice; Frequent
interruptions.
Swear words
and abusive
language;
Attributions and
evaluations of
others’
behavior;
racists terms;
Explicit threats
or put-downs.
Communication Styles (CCommunication Styles (Continuedontinued))

7. Communication Styles (continued)Communication Styles (continued)
CommunicationCommunication Nonverbal Behavior Verbal BehaviorNonverbal Behavior Verbal Behavior
StyleStyle Description Pattern PatternDescription Pattern Pattern
PassivePassive Encouraging others
to take advantage
of us; Inhibited;
Self-denying.
Little eye contact;
Downward glances;
Slumped postures;
Constantly shifting
weight; Wringing
hands; Weak or
whiny voice.
Qualifiers
(“maybe,” “kind
of” ); Fillers
(“uh,” “you
know,” “well”);
Negaters (“it’s
really not that
important,” “I’m
not sure”).
Communication StylesCommunication Styles (C(Continuedontinued))

8. CommunicationCommunication Nonverbal Behavior Verbal BehaviorNonverbal Behavior Verbal Behavior
StyleStyle Description Pattern PatternDescription Pattern Pattern
Passive-Passive-
AggressiveAggressive
manipulate others
to choose our way;
We feel confused,
unclear on how to
feel; we get angry
but not sure why.
Later we possibly
feel guilty.
such as sighing;
rolling of eyes; and
even things like
hammering on the
table to express
anger and
aggression.
Communication Styles (cCommunication Styles (continuedontinued))
smiling when
angry; use
sarcasm;
deny there is
a problem

9. Communication style differs by Gender

10. Gender CommunicationGender Communication
is Cross Cultural Communicationis Cross Cultural Communication
Gender communication patterns of women and men are
refined elaborated versions of the same ones evident in the
childhood games of both boys and girls.
Communication between men and women is like cross-
cultural communication. Distinctive patterns. Different
purposes. Different rules. Different understanding of how
to interpret talk.
Due to their different approaches between men and
women , women become the relationship specialists and
men the task specialists.

11. Gender DifferencesGender Differences
 Women
› Prefer conversation for
rapport building.
› Are more likely to
compliment.
› Emphasize politeness.
› More compromising.
› Less suited to responsible
positions in business in
upper level management
role.

12. Gender DifferencesGender Differences
 Men
› Talk as a means to preserve independence and status
by displaying knowledge and skill
› Work out problems on an individualized basis
› Are more directive in conversation
› Are more intimidating
› Call attention to their accomplishments
› Tend to dominate discussions during meetings
› Better suited to management

13. MEN: WOMEN:
live in a world of status live in a world of connections
conversations are negotiations for
power
conversations are negotiations for
closeness
want to preserve independence want to preserve intimacy
seek to win, avoid failure seek closeness, avoid isolation
avoid taking orders (since that means
low status and loss of independence)
ok with taking orders (if it is perceived
as forming a connection)
seek control seek understanding
prefer inequality and asymmetry prefer equality and symmetry
are adversarial (with conflicting goals) are synergistic (with common goals)
value differences value similarities
goal of conversation: transmit
information
goal of conversation: maintain
interaction
offer advice seek connection and understanding
Different approaches at a Glance:

14. No matter howNo matter how
important our motivesimportant our motives
are, people read us byare, people read us by
what they see and hearwhat they see and hear
not by what we want
them to see and hear

15. ByBy
GROUP-4GROUP-4
Biswajit Ghosh – H12Biswajit Ghosh – H12
Neeraj Sharma – H30Neeraj Sharma – H30
Sritanu Das Mahapatra – H57Sritanu Das Mahapatra – H57
Abhisek Sahu – H3Abhisek Sahu – H3
Krishnakant Pandey – H25Krishnakant Pandey – H25
Debojit Roy – H66Debojit Roy – H66
© 2008 AIMS PGPM-H4.