Brief company profile

1. Innovative solutions
designed with his
lifetime loyalty in
mind.
Your Customers. Our Priority.

2. “… A true partner
understands great
things come from
inspired and respectful
leadership, hard work
and creative thinking …”
Client sinCe 2005

3. About Hinduja Global Solutions
A Hinduja Group company
Trusted by many of the world’s most recognized brand names
Global provider of BPO and customer management solutions
More than 35 years of experience
Third party standards, including Six Sigma, ISO, HIPPA,
CPI, COPC, and SAS 70
Award winning operations
On shore, near shore, and offshore solutions
Twenty operations centers in six countries

4. Global Network of Operations Centers
Across our global network of locations, we deliver solutions that optimize value
and maximize performance. Our worldwide locations include:
Canada
Montreal
United States India
Peoria, IL
Waterloo, IA Bangalore
St Louis, MO Chennai
El Paso, TX Mumbai
Hyderabad
Mysore
Philippines
Manila
Colombia
Barranquilla
Mauritius
United States
Canada
India
Philippines
Mauritius
Colombia (partner site)

5. A Consultative Approach
In partnership with you, we will consistently seek new ways and innovative strategies
to improve service, maximize value, and exceed expectations. Through a highly
consultative approach, we will seek to understand your unique business objectives,
and then use our experience, combined with customer and performance data, to make
recommendations that continuously add value and give you a competitive edge.
Data-Driven Operational Performance
We understand that an ideal balance exists between operational efficiency and high
quality performance. In parallel with our day-to-day operations, we apply Six Sigma
ISO practices to continuously seek ways to improve cost and operational efficiencies to
your advantage. Using this approach, we have reduced required training time, improved
customer satisfaction, increased productivity, and minimized customer returns.
Voice-of-the-Customer Response
Understanding and responding to customer feedback is critical to building a strong
brand and an exceptional service experience. Through our customer satisfaction and
loyalty data, combined with customer case data and operational statistics, we uncover
your customers’ preferences and use that information to build solutions that make the
most of your customer contacts.
Up-Sell and Cross-Sell Strategies
Each contact with your customers presents a unique opportunity to expand
customer value. By evaluating customer purchase behavior and sales offers, we make
recommendations to improve the likelihood that customers will buy more, and will
purchase across your brands.

6. As a globally preferred business process transformation partner, we create value
through innovative solutions designed to maximize customer lifetime loyalty.
We understand there are multiple touch points throughout the customer lifecycle
that impact satisfaction and loyalty to your brands. We respond with cost effective,
high quality global solutions, customized to your business objectives.
Our solutions include:
Customer contact management
Business process outsourcing
Customer data analytics
In partnership with you, we will make a positive impact on your business
success through data-driven strategic solutions that carefully manage customer
relationships to your advantage.
It’s what we do everyday, and we’re ready to do the same for you.

7. Customer Contact Management
Building strong relationships with customers when they reach out to your contact
center translates to core loyalty to your brands, and increases the likelihood that
your products will be recommended to others. Regardless of the reason for their
contact, our Customer Service Representatives (CSRs) maximize satisfaction and
brand loyalty while increasing customer value.
Our customer contact management solutions integrate multiple channels
including inbound and outbound phone, e-mail, web chat, IVR and web self-
service, and white mail. The scope of our solutions includes:
Customer care
Pre- and post-sale product information
Program enrollment
Technical and operational support
Inbound sales and order taking
Service-to-sale and save-the-sale
Business-to-business sales follow-up
Service dispatch
Up-sell and cross-sell
Warranty sales and service
Recall and promotion management

8. Business Process Outsourcing (BPO)
Our BPO solutions are designed to streamline your business
operations, allowing you to put 100 percent focus back on
your core competency. Our customized BPO solutions are cost
effective, highly efficient, and are delivered with impeccable
quality. Whether processing customer claims, reviewing
streaming media, processing warranty cards, or building
insurance plans, our solutions drive performance that allows
your business to thrive. Plus our full service product, accessory,
letter, and brochure fulfillment operations close the loop on
customer requests.
The scope of our BPO solutions includes:
Claims processing and adjudication
Plan building and claims audits
Account maintenance
Database building/cleaning
Application processing
Data entry
Product/literature fulfillment
Mailroom and scanning

9. Data Analytics
Helping our clients understand more about their customers,
and respond to the drivers of customer loyalty serves as a solid
foundation to design effective and efficient results oriented
customer relationships solutions. We understand the value
of improving the probability that your products, services,
and promotions will have strong mind-share the next time a
consumer is making a purchase. We provide you with precise
analyses to increase your customers’ loyalty. Using data we collect
about your customers, we deliver customer intelligence that that
helps target the customers that are the most profitable for you,
and uncover the factors that most influence brand and product
loyalty and deflection.
Our data analytics solutions include:
Satisfaction/loyalty surveys
Brand loyalty analytics
Operational optimization analytics
Competitive service research

10. “Hinduja has proven
to be a resourceful and
able business partner.”
Client sinCe 2007

11. Industries Served
Automotive
Banking and Financial Services
Consumer Electronics
Consumer Packaged Goods
Consumer Products
Healthcare
Insurance
Logistics and Transportation
Media and Entertainment
Pharmaceuticals
Publishing
Restaurants
Retail
Technology
Telecommunications

12. Your Customers. Our Priority.
www.htmtglobal.com | 201.508.5000 | marketing@htmtglobal.com
India | Philippines | United States | Canada | Mauritius | Colombia
Copyright ©2008 HINDUJA Global Solutions | All Rights Reserved