17. Have a website
• Keep it simple
• Focus on what visitors want
to know, not on what you want
to tell them
• Keep it up-to-date
• Sound human;
avoid jargon & marketing-speak
18. Make sure your
website can be found
• Make it search-engine friendly
• List your location on web maps
• Link to your site everywhere
19. Make sure it works
on mobile devices
• Images and content load
perfectly in less than 5 seconds
• Readable without zooming
• Thumb-friendly,
easy to navigate
• Phone number and
map/directions quick to find
• More: http://howtogomo.com
20. Find out which social
networks your
customers use
• Focus your resources
where they matter most
• At least be ready
in case something blows up
21. Make your web presence worth connecting with
• Figure out what has value to your customers/audience
• Experiment to see what works
• Make your website and social pages a priority
• Don’t hand off your web presence to an intern
1 billion monthly active users\n584 million daily active users on average in September 2012. \n604 million monthly active users who used Facebook mobile products as of Sept 30, 2012.\n