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people hate retargeting

5 bad habits and how to fix
them
Aaron Levy (@bigalittlea)




        @bigalittlea
        aaron levy
@seerinteractive




@SEERinteractive
@bigalittlea


 i’m gonna start with a
 sad love story
@bigalittlea




        i met a girl last month…
On The SERPs   @zooeydeschane
               l
@bigalittlea




   i called her the second i got home
@bigalittlea




         but she didn’t answer!
@bigalittlea




               so i called again
@bigalittlea




               and again
@bigalittlea
          and again and again
               and again
               and again
               and again
               and again
               and again
               and again
@bigalittlea




   then i called the next day 13 or 14
                   times
@bigalittlea




   i went all the same places she did!
@bigalittlea
@bigalittlea
@bigalittlea
@bigalittlea




         i did this for 30 days straight
@bigalittlea




      I keep leaving her messages!

                            but it didn’t
                              work 
@bigalittlea




               uhhhh...
@bigalittlea




   can’t imagine why that didn’t work…
@bigalittlea




   so why do we do that to customers?
@bigalittlea




        note: there is no possible way to
       take the creepy out of retargeting
#1
@bigalittlea



   it just keeps going and going and going
  and going and going and going and going
  and going and going and going and going
  and going and going and going and going
  and going and going and going and going
        and going and going and going
@bigalittlea




      the default cookie length for most
       retargeting providers is 30 days
@bigalittlea




 the maximum cookie length in AdWords is
            540 days (!!!!!)
@bigalittlea




   how long should you chase the one that
                 got away?
@bigalittlea




        hint: you already have the data
@bigalittlea
@bigalittlea




  75% of conversions occurred within a day
    of the first visit (you’ll get these guys
                     anyway)
@bigalittlea




 that leaves us with another 25% of people
                   to bug
@bigalittlea




   50% of latent conversions (88% of all
 conversions) occurred within 7 days of first
                   touch
@bigalittlea




   70% of latent conversions (>90% of all
    conversions) occurred within 14 days
@bigalittlea




   how much money do you really want to
     spend to capture a few additional
                stragglers?
@bigalittlea

     #2
@bigalittlea




               it burns bridges
@bigalittlea




        how much money do you spend
        retargeting current customers?
@bigalittlea




    i opened an account a few weeks ago
          (interest rates, how shiny!)
@bigalittlea




  i log into my account a few times a week
            to check on my billions*



                                      *…hundreds
@bigalittlea




               yet…
@bigalittlea




         i already gave you my money
@bigalittlea
@bigalittlea




           tag converters (obviously)
@bigalittlea




               tag login pages
@bigalittlea




          better yet, tag log out pages
@bigalittlea




               tag career opportunities
@bigalittlea




   tag affiliate pages (if you have affiliates)
@bigalittlea




 spend your money on people who are likely
           to spend their money
#3
@bigalittlea




               use impression caps!!
@bigalittlea




               use impression caps!!
#4
@bigalittlea



      lets do a little math with your new
  frequency caps (15/day for this example)
          and 14 day cookie window

          you have one set of creative
@bigalittlea




         a user will see the same ad
                 210 times
@bigalittlea
loved these guys the first 264 times I saw ‘em
Y U NO MAKE NEW AD
@bigalittlea




   please invest in creative development or
                     else…
@bigalittlea
@bigalittlea



               keep your ads fresh

   set up the same audience with different
      lengths. exclude the shorter length
        audiences from the longer ones
@bigalittlea
@bigalittlea
#5
@bigalittlea




       the audience already knows a lot
                  about you
@bigalittlea




      are you telling them anything new?
@bigalittlea




  don‘t just send your audience back where
                they came from
@bigalittlea




       try sending people to retargeting
             specific landing pages
@bigalittlea




      and don’t you dare just recycle your
               paid search ads
@bigalittlea


               #1: never ending
               #2: bothersome
                #3: annoying
                #4: repetitive
                  #5: boring
@bigalittlea


       #1: manage your cookie lengths
        #2: cut out current customers
        #3: don’t be a broken record
          #4: invest in image assets
             #5: tell a new story
@bigalittlea




   users becoming conditioned to abandon
            the cart for discounts
@bigalittlea




  are giving 20% off to someone who would
              purchase anyway?
@bigalittlea




  are you getting new conversions or paying
                for the old ones?
people hate retargeting

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people hate retargeting