1. The document discusses various aspects of business communication including the communication process, types of communication such as written, oral, and nonverbal, and barriers to effective communication. 2. It provides tips for improving written, oral, and nonverbal communication skills and highlights the importance of establishing trust and understanding cultural differences. 3. Guidelines for effective communication include clarifying the purpose, considering the receiver's needs and emotions, and obtaining feedback.

1. BUSINESS COMMUNICATION AN INTRODUCTION

3. Purpose of Communication

4. Communication Process

5. Communication Flow

6. Types of Communication