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Moments  of  Misery
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The top  10 things  that may lead to a  M oment of  M isery…
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Learn to Manage guest expectations.. A Guest Wants.. Accuracy Consistency Friendliness Timeliness Efficiency Courtesy Honesty
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Moments Of Misery

  • 1. Moments of Misery
  • 2.
  • 3.
  • 4.
  • 5.
  • 6. The top 10 things that may lead to a M oment of M isery…
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12. Learn to Manage guest expectations.. A Guest Wants.. Accuracy Consistency Friendliness Timeliness Efficiency Courtesy Honesty
  • 13.