Evangelizing accessibility, usability and sustainability: some practical tools to use and celebrations to hold. (September 2009, Stanford University, Open Web Camp)

1. Inspiring Accessibility,
Usability & Sustainability

2. Introduction
Barbara Haven @bhaven in social media
Employed by California Office of
Technology Services
Furlough gives me time for a startup
Disclaimer: I’m speaking as an individual.
My views are not necessarily those of my
employer. I am NOT representing their
strategies, plans, or opinions.

3. ReportingTransparency.ca.gov

4. Specifically

5. Usability: 5 E Words
Egovernment is open to “ewords”
Introduce to justify expenditures

6. Effective
Completeness - was the task fully
completed? Were the user's goals
met?
Accuracy - was the task completed
successfully? Did the user get the
right or correct result?

7. Efficient
Speed - was the user able to
complete the task quickly?
Effort - was the user able to
complete the task without undue
cognitive effort?

8. Engaging
Pleasant - did the user have a pleasant
experience when working on the task?
Satisfying - was the user satisfied by the
way in which the intranet supported their
work?

9. Error tolerant
Error prevention - did the user interface
help users avoid making errors?
Error recovery - if the user made an error,
did the interface assist them in making a
successful recovery?

10. Easy to learn
Predictability - was the user able to work
with some certainty because the user
interface built on their previous
knowledge?
Consistency - was the user able to
benefit from knowledge or shortcuts
gained in other parts of the site?

11. Devices
How many people access
webpages with tiny screens?
iPhones or other small screens?
How many access on more than 2
devices?

12. Accessibility
Conform with Section 508
Standards (legal)

13. Web
Accessibility
Day was
Sept. 22,
2009

14. Others’ Experience
Stories: 1st step = listening
Paper Currency
As Your World Changes blog
http://AsYourWorldChanges.wordpress.com/

15. Resources
Delicious.com/bhaven
Accessibility
Usability
Sustainability (AKA green)

16. Test!
Test Online with Cynthia Says
Use Emulators
Check http://webtools.ca.gov/
Impose on your friends

17. Avoid Flash on iPods

18. Another State’s Government

19. World Usability Day

20. World Usability Day 2009
Theme: Sustainability
November 12, 2009
Plan Something

21. Sustainability
Text

22. Sustainability
"Design for your lifetime not your
primetime."—Marc Harrison

23. Thank You
Barbara.Haven@gmail.com
Barbara.Haven@state.ca.gov
http://delicious.com/bhaven/accessibility

24. Colophon
Developed using iWork Keynote
presentation software and template
Live presentation used the Remote
application on my iPod Touch