AIIM research statistics on BPM and what organizations are doing to improve their processes. Highlights some of the content in the AIIM BPM Toolkit.

1. Business Process Keeping Your Business Going Betsy Fanning Director, AIIM

2. Every organization has business processes…

3. What is your strategy regarding Business Process Management?

4. Here is what other organizations are saying.

5. Strategy and Drivers How would you characterize your BPM strategy? 26% deploying BPM across the enterprise 10+ employees non-Trade (425)

6. BPM can have a significant impact on your organization…

7. Strategy and Drivers How Important is BPM to your organization’s business goals and success? 63% consider BPM to be of significant importance 10+ employees non-Trade , 8% Don’t Know not inc. (425)

8. What would drive your organization to implement BPM?

9. Strategy and Drivers What are the TWO strongest drivers for BPM in your organization? Hard-dollar returns are strongest, but quality improvement comes next 10+ employees non-Trade , (416)

10. Adoption - current Which of the following systems do you most actively use or plan to use for process management and workflow? (Max 2) DM/ECM followed by enterprise apps. Then Custom and Middleware Then dedicated suites 10+ employees non-Trade , (379)

11. Adoption - Current At what levels do your BPM-enabled processes operate? (Tick those that apply) 65% inside the firewall 10+ employees non-Trade , 36% “None of These” not shown (416)

12. Adoption - planned Which of the following systems do you most actively use or plan to use for process management and workflow? (Max 2) Near doubling of interest in SharePoint for the future And similar move away from pure custom to Open Source 10+ employees non-Trade , (379)

13. Adoption - departmental What use is made of BPM across your departments? IT leading the way 10+ employees non-Trade , excl. “None” “Big Users” +“Average Users” (345)

14. Processes - adoption To which of the following processes have you applied BPM? 10+ employees non-Trade , (310)

15. How would (or did) you implement BPM?

16. Implementation In your experience, which FOUR of the following factors would you say are the best indicators that a BPM project would be successful? Process owner is most important factor for success. Then process characteristics and potential for optimization over time 10+ employees non-Trade Excl 24% “ None of these” (205)

17. Features and Functions How useful would you rate the following features in your principle BPM solution? 10+ employees non-Trade (260)

18. Ease of use How would you rate your main BPM product? Ease of changing processes is biggest shortfall across all products. Then customization 10+ employees non-Trade (186)

19. Where would you implement BPM to gain the greatest success?

20. Processes - ROI How would you rate the success (ROI, throughput, accuracy, etc) that you have achieved from BPM application to the following processes? 45% achieving “Excellent” or “Good” in AP/AR Then proposals, claims and customer-facing Then HR 10+ employees non-Trade , “Excellent” + “Good” normalised against “N/A” (310)

21. ROI - overall As regards live projects, what would you say has been, or is projected to be, the payback period for your investment in BPM tools? 50% achieving payback in under 18 months Further 23% within 2 years 10+ employees non-Trade , excl. 12% “Not Targeted” and 31% “Don’t know - yet” (218)

22. Tips for success To be successful takes a committed business user and an IT driver. BPM is a business and technology collaboration: when collaboration doesn't happen well, the project will fail. Our several projects to this point have been excellent in increasing productivity and decreasing errors with the processes. IT must recognise that the LOB is the driver and IT is the enabler. The tools must fit the business and not the other way around. If a process can be graphically represented and rebuilt as such within the application, then it is generally accepted by users and is subsequently Obtaining CLEAR and understandable requirements is the single biggest challenge. A lot of time is wasted in chasing down unexpected exceptions that should have been mapped during the design phase.

23. AIIM is here to help you with your Business Process Management initiatives… http://www.aiim.org/premium

24. http://www.aiim.org/premium

25. Why get AIIM’s BPM Toolkit? http://www.aiim.org/premium

26. AIIM has done all the work for you. We have researched and gathered the best articles, studies, and information into one document. http://www.aiim.org/premium

27. What will you find in this toolkit? Definitions for BPM ECM and SOA and what they mean for BPM Implementing Business Process Management Managing Change Improving Operational Efficiencies …and more… http://www.aiim.org/premium

28. Other resources AIIM Research on Business Process Management (BPM): Leveraging Competencies and Streamlining Processes to Achieve Operational Excellence BPM: Not Just Workflow Anymore BPM Blog posts Links to webinars on BPM http://www.aiim.org/premium

29. How can you get this BPM Toolkit? http://www.aiim.org/premium

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