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Engaging Alumni and Friends in the Electronic Era   ©Robert E. Johnson, Ph.D. 2010   Xavier University May 19, 2010 Cincinnati, Ohio
8 key points about anything online… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bob Johnson Consulting, LLC
Major reason people go to a website… ,[object Object]
The Golden Rule… ,[object Object]
What people dislike about college and university websites… ,[object Object],[object Object],[object Object],[object Object]
Experience = your brand impression
Why people visit non-profit websites… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Online experience has impact… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Risking a disconnect…
You can’t scan this annual report… Bob Johnson Consulting, LLC
You can’t scan this alumni magazine… Bob Johnson Consulting, LLC
“ Flip” technology doesn’t help… http://matrix.scranton.edu/about/campaign/
Online friendly web pages…
Easy tasks from the Home Page… http://www.umanitoba.ca/
Keep it simple… https://esc.affinitycircles.com/esc/auth/login
Engage new grads immediately… http://offices.colgate.edu/SeniorProfiles/SeniorProfiles.asp
Online friendly publications…
Chicago gets it right for years… http://magazine.uchicago.edu/ Bob Johnson Consulting, LLC
Carleton prompts action… http://magazine.carleton.ca/ Bob Johnson Consulting, LLC
“ Blogazine” format works well… http://alfredmagazine.alfred.edu/... http://csumagazine.com/ Bob Johnson Consulting, LLC
Easy to scan annual giving report… https://apps.carleton.edu/giving/report/2009/
Integrating social media…
Highlight social media… http://orangeconnection.org/s/860/index-blue.aspx?sid=860&gid=1&pgid=370
Help people get started…
Live in more than one space…
“ Mobile” is happening now…
“ Mobile” sites and apps… http://bit.ly/aCKBHM ...  http://bit.ly/9KubBW
Check outside agencies… http://www.alumnimobile.com/
Mobile giving… SMS or “text” giving http://twitter.com/HumaneSociety ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Mobile giving… online http://www.iloopmobile.com/ ,[object Object],[object Object],[object Object],[object Object]
Mobile Giving Insider… http://mobilegivinginsider.com/
Mobile Giving Foundation… http://www.mobilegiving.org/
Don’t forget “old media”…
Weekly fund raising email newsletters…
Monthly email university news… http://magazine.uchicago.edu/uchicago/index.shtml
End of the “walled garden”?…
Facebook is changing the game… http://www.alumnifutures.com/2010/05/alumni-relations-facebook.html
Building participation… http://www.facebook.com/tamu?v=wall&ref=ts
Thank You! Bob Johnson, Ph.D. President Bob Johnson Consulting, LLC  248.766.6425  [email_address] http://twitter.com/HighEdMarketing Customer Carewords Research for Online Marketing Success:  http://www.bobjohnsonconsulting.com/customercarewords.html

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