Asking employees to carry alone the weight of change is not sustainable. Businesses need to adapt to make new behaviors and practices acceptable, coherent, and logical in people's work environment.
9. • Only 28% of knowledge workers
actually use collaborative tools at
least montly
• Only 22% of social workers
consider social software
indispensable to get work done
• 64% of organizations achieved
limited business benefits from E20
Source :
Forrester
Neither BAD nor FAD
Only irrelevant in people’s
context
10. We should not expect an
application to work in
environments for which
its assumptions are not
valid
Eliyahu M. GOLDRATT
11. A social business builds and
continuously improves a system
designed to effectively acquire,
leverage and develop its intangible
assets to achieve better operational
performance
12. Some things will NEVER change
by themselves until YOU decide
to CHANGE them
14. Systems• Rigid or adaptive ?
• Embed people’s
knowledge in design
and execution
• Designed for exceptions
and fast-changing
environments
• Are systems of
engagement an isolated
bubble in the corporate
IT ?
• Are communications
lines formal or informal
15. Skills
• What skills for the 21st
century ?
• Hire the right people or
non social so-called
rockstars ?
• How do staff improve
and acquire skills over
time ? On the job ?
16. Structure• Hierarchy or wirearchy ?
• End of economy of scales :
small teams achieve better
results and are more
engaged
• Subsidiarity, self
organization, empowerment
• Decisions : intuition or facts
and deep knowledge, end of
HiPPOs
• Reporting managers or
servant leaders
17. Style
• Top down or bottom
up ?
• Servant leadership
• Collaborative and
participative
management
• Lead by the example
• Trust or control ?
• Open and visible work
18. Staff
• New jobs and roles : Chief Data /
Digital officers. Have them ?
• Hiring people according to skills /
staff needs and value or that
(would ) have been successfull in
yesterday’s world ?
• How are people
evaluated, rewarded ?
• Learning / training programs
• What motivational
systems/programs
(informal, networked ?)
19. Shared values
• What’s your goal, mission ?
How do you articulate it ?
• What’s your corporate culture ?
• Internal competition vs common
success
• «Us against the world»b vs.
caring about stakeholders
• Customer driven ? People-
centric ?
• Are they enforced into
operations and with the
ecosystem
20. Do you see any GAP ?
Anything planned to bridge
it?