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201206IEEESVTMC
1.
TECHNOLOGY MANAGEMENT COUNCIL
SILICON VALLEY / SAN FRANCISCO CHAPTER JUNE 7, 2012 Rapid Rapport: CREATING INFLUENCE ON DEMAND IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 1
2.
What you get:
INCREASE COMMUNICATION EFFECTIVENESS UP TO 5X IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 2
3.
http://www.youtube.com/watch?v=YcTgjR5iV1Y
WOULD IT BE OK TO SEE A DEMO? IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 3
4.
Bernie Maloney PE, CSP Strategic
Program Management matrix management = Influence without Authority Neuro Linguistic Programming Practitioner IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 4
5.
I’VE GOT GOOD
NEWS & BAD NEWS IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 5
6.
IEEE SV Tech
Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 6
7.
IEEE SV Tech
Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 7
8.
Outcome: Recognize and
Practice Verbal Technology to Build Rapport Fast • Why: Significance and Basis • How: Applications in Technology Teams • What’s Behind This: Get the Abstraction • Summary & Resources OUTLINE IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 8
9.
WHY = FIRST
IMPRESSIONS MATTER Before Confirmation Bias IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 9
10.
Does the 1st
60 seconds really matter? IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 10
11.
Ever had a
telemarketer call? IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 11
12.
& you asked
to hear more? IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 12
13.
Even socially IEEE SV
Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 13
14.
Confirmation Bias IEEE SV
Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 14
15.
HOW: APPLICATIONS IN
TECHNOLOGY TEAMS IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 15
16.
7%
Physiology Tonality 38% Words 55% Communication Goes (way, way, way) Beyond Words e.g. Ray Birdwhistle, University of Pennsylvania Verbal vectors: Tone, Pitch Tempo: Speed & Cadence Timbre Volume IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 16
17.
Translating into (Agile)
Practice IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 17
18.
7% IEEE SV Tech
Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 18
19.
35+% IEEE SV Tech
Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 19
20.
55% IEEE SV Tech
Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 20
21.
What if teams
increase communication effectiveness by even half this? 5X? OR 10X? IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 21
22.
IEEE SV Tech
Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 22
23.
THE TIP? LOWER
UNCONSCIOUS BARRIERS IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 23
24.
The Principle IEEE SV
Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 24
25.
Build Rapport: Offer
similar patterns Tonality (35+%!) --------------------- how people represent information – another talk Words (7%): keys to --------------------- Physiological (55%!) IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 25
26.
Pair off: Verbal
Mirroring & Matching Keep statements short (get multiple practice exchanges) Tone, Pitch Person A: Start with a Question Tempo: Speed & Cadence Person B: Short response, using similar verbal behaviors > Question Timbre Switch roles at signal Volume IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 26
27.
Insights: Verbal Mirroring
& Matching IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 27
28.
Get the Abstraction
WHAT’S BEHIND THIS? IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 28
29.
It began in
the Santa Cruz Mountains… IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 29
30.
Virginia Satir’s Change
Model IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 30
31.
Principle: Success Leaves
Footprints IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 31
32.
2B bps info
NLP MODEL OF COMMUNICATION IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 32
33.
2MB (~16 Mb)
(HD 1920x1080) IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 33
34.
Conscious Mind processes
~134 bps in groups of 2B bps info 7 +/- 2 “chunks” NLP MODEL OF COMMUNICATION IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 34
35.
132 b
(12 px by 11 px) IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 35
36.
Conscious Mind processes
~134 bps in groups of 2B bps info 7 +/- 2 “chunks” Delete Distort Generalize Unconscious Programming = Barrier: Friend or Foe? Fight or Flight? NLP MODEL OF COMMUNICATION IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 36
37.
IEEE SV Tech
Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 37
38.
SUMMARY IEEE SV Tech
Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 38
39.
TWO TYPES OF
STUDENTS IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 39
40.
IEEE SV Tech
Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 40
41.
IEEE SV Tech
Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 41
42.
DECIDE: WHICH TYPE
ARE YOU? IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 42
43.
7%
Physiology Tonality 38% Words 55% Communication Goes (way, way, way) Beyond Words Tonality (35+%!) Words (7%): keys to how people represent information Physiological (55%!) IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 43
44.
Building Rapport Lowers
Unconscious Barriers IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 44
45.
35+%: Observe &
Signal Rapport by Verbal Matching Tone, Pitch Tempo: Speed & Cadence Timbre Volume IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 45
46.
Seminal Work:
Richard Bandler & John Grinder, Frogs into Princes For a far easier Introduction: Michael Brooks, Instant Rapport (available in libraries) RESOURCES IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 46
47.
A practical application
to inspire action: Simon Sinek Start With Why A guide leveraging Agile to transform organizations : Stephen Denning The Leader’s Guide to Radical Management APPLIED RESOURCES FOR THOSE WHO LEAD IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 47
48.
Bernie Maloney PE, CSP Turning
Strategies into Results From Startup to Beyond $100M about.me/ berniemaloney linkedin.com/in/ berniemaloney slideshare.net / berniemaloney gplus.to/ berniemaloney twitter.com/#!/ berniemaloney IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 48
49.
Ut Prosim. Namaste.
FIN IEEE SV Tech Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 49
50.
IEEE SV Tech
Mgt Council 6/12 Slide Deck: © 2012 B. Maloney 50
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