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2013	
  Vidquik	
  
Video Interaction for Business
2013 vidquik
2013	
  Vidquik	
  
TRENDS
Impersonal or difficult customer interaction
Majority of people prefer direct interaction vs. text chat or emails
1.
2.
Increasing adoption of online video communication
43% of daily internet users video chat (Pew Internet 2012). Rapid growth of consumer
services, such as Tango, Google Hangouts and Skype’s continued expansion.
2013	
  Vidquik	
  
3	
  
•  Increase online sales leads and revenues
(Research shows up to 50% increase of online sales vs. text chat or phone, especially
during “shopping cart” stage)
•  Proactive sales escalation
•  Improve sales/customer representatives’
performance and behavior
ADVANTAGES OF VIDEO ENGAGEMENT
2013	
  Vidquik	
  
PRIMARY PRODUCT: VIDQUIK CONNECT
4	
  
•  Easily
embeddable to
websites. Easy-to-
use interface and
admin tools.
•  Customized
images and
graphics.
•  Software-as-a-
Service. Only a
camera and web
browser is needed.
2013	
  Vidquik	
  
5	
  
PRIMARY PRODUCT: VIDQUIK CONNECT
•  Live toggle
between
video and
web
conferencing
interface
•  Choose
between
one-way and
two-way
video
2013	
  Vidquik	
  
6	
  
•  Video chat. One
or two-way video.
Instant off option.
•  Text chat,
drawing tools,
note taking.
•  Document sharing. Images, PDF,
powerpoint, documents, and video.
•  Online form creation. Optional avenue to capture user information
through Vidquik Connect.
•  Electronic signatures. Easily and quickly close deals online.
PRIMARY PRODUCT: VIDQUIK CONNECT
2013	
  Vidquik	
  
Camry Page
FJcruiser Page
Tacoma Page
Camry Salesman
FJcruiser Salesman
Tacoma Salesman
7	
  
• Intelligent routing technology.
• Ability to tag “seats” based on
product line, geography and
other factors. Can utilize IP
address and webpage location.
• Ability to connect with
unknown callers. The callers
do not have to login or register to
communicate with company
representative.
INTELLIGENT ROUTING
2013	
  Vidquik	
  
PRODUCTIVITY AND COST SAVINGS
8	
  8	
  
• Minimum cost of $300 to send
field engineers to homes.
• 40%+ are minor issues that didn’t
require a physical presence.
• LapTop, mobile phone or tablets
with cameras can easily utilize
Vidquik Connect.
• Decrease of field visits by 20% for
Cable Co.
• Average shopping cart
abandonment rate is 67%
• Over $10 billion lost in 2012 from
abandonment
• Vidquik Connect can provide high
engagement and comfort for
online shoppers
• Video engagement can decrease
shopping cart abandonment and
increase online sales by up to 50%
Example Deployment:
Cable Co.	
  
Example Deployment:
E-commerce Site	
  
2013	
  Vidquik	
  
Visit Usage
Scalable
High bandwidth efficiency & cost
advantage. 95% of the bandwidth used is
peer-to-peer so it will not host
bandwidth during communication and
utilize only 5% of server bandwidth.
Easily Deployable
Software-as-a-Service. Feature
rich, customizable, no hardware
requirements beyond standard
camera, no special servers
Browser-Based
No downloads or plugins.
Completely via the web.
HD quality video.
Intelligent Routing
Ability to tag “seats” based on
product line, geography and
other factors. Directs
customers to the appropriate
team or individual.
Easy-to-use
Simpler user interface.
No login or registration
needed for customers or clients.
9	
  
VIDQUIK ADVANTAGE

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Vidquik Connect Overview 05 2013

  • 1. 2013  Vidquik   Video Interaction for Business 2013 vidquik
  • 2. 2013  Vidquik   TRENDS Impersonal or difficult customer interaction Majority of people prefer direct interaction vs. text chat or emails 1. 2. Increasing adoption of online video communication 43% of daily internet users video chat (Pew Internet 2012). Rapid growth of consumer services, such as Tango, Google Hangouts and Skype’s continued expansion.
  • 3. 2013  Vidquik   3   •  Increase online sales leads and revenues (Research shows up to 50% increase of online sales vs. text chat or phone, especially during “shopping cart” stage) •  Proactive sales escalation •  Improve sales/customer representatives’ performance and behavior ADVANTAGES OF VIDEO ENGAGEMENT
  • 4. 2013  Vidquik   PRIMARY PRODUCT: VIDQUIK CONNECT 4   •  Easily embeddable to websites. Easy-to- use interface and admin tools. •  Customized images and graphics. •  Software-as-a- Service. Only a camera and web browser is needed.
  • 5. 2013  Vidquik   5   PRIMARY PRODUCT: VIDQUIK CONNECT •  Live toggle between video and web conferencing interface •  Choose between one-way and two-way video
  • 6. 2013  Vidquik   6   •  Video chat. One or two-way video. Instant off option. •  Text chat, drawing tools, note taking. •  Document sharing. Images, PDF, powerpoint, documents, and video. •  Online form creation. Optional avenue to capture user information through Vidquik Connect. •  Electronic signatures. Easily and quickly close deals online. PRIMARY PRODUCT: VIDQUIK CONNECT
  • 7. 2013  Vidquik   Camry Page FJcruiser Page Tacoma Page Camry Salesman FJcruiser Salesman Tacoma Salesman 7   • Intelligent routing technology. • Ability to tag “seats” based on product line, geography and other factors. Can utilize IP address and webpage location. • Ability to connect with unknown callers. The callers do not have to login or register to communicate with company representative. INTELLIGENT ROUTING
  • 8. 2013  Vidquik   PRODUCTIVITY AND COST SAVINGS 8  8   • Minimum cost of $300 to send field engineers to homes. • 40%+ are minor issues that didn’t require a physical presence. • LapTop, mobile phone or tablets with cameras can easily utilize Vidquik Connect. • Decrease of field visits by 20% for Cable Co. • Average shopping cart abandonment rate is 67% • Over $10 billion lost in 2012 from abandonment • Vidquik Connect can provide high engagement and comfort for online shoppers • Video engagement can decrease shopping cart abandonment and increase online sales by up to 50% Example Deployment: Cable Co.   Example Deployment: E-commerce Site  
  • 9. 2013  Vidquik   Visit Usage Scalable High bandwidth efficiency & cost advantage. 95% of the bandwidth used is peer-to-peer so it will not host bandwidth during communication and utilize only 5% of server bandwidth. Easily Deployable Software-as-a-Service. Feature rich, customizable, no hardware requirements beyond standard camera, no special servers Browser-Based No downloads or plugins. Completely via the web. HD quality video. Intelligent Routing Ability to tag “seats” based on product line, geography and other factors. Directs customers to the appropriate team or individual. Easy-to-use Simpler user interface. No login or registration needed for customers or clients. 9   VIDQUIK ADVANTAGE