The document discusses leadership styles and theories that are applicable in the hospitality industry. It describes that hospitality work often involves low-wage, entry-level jobs with high turnover. The document outlines different leadership styles including autocratic, democratic, and laissez-faire approaches. It also discusses theories like Theory X and Y about human motivation, and situational leadership which involves assessing followers and adapting the leadership style accordingly.

4. “ Leadership is simply the process of influencing someone to do something that he or she might otherwise not do.” Dr. Paul Hersey Chairman, Center for Leadership Studies

20. Theory X & Y Theory X Work is natural Capable of self-direction Seek responsibility Can make good decisions Work avoiding Need to control Avoid responsibility Workers seek security Theory Y

23. Situational Leadership Styles

28. Transformational Leadership Elements Transformational Leadership Communicating the Vision Modelling the Vision Creating a Strategic Vision Building Commitment

32. Leaders and Managers: Distinguishing their Roles Establish organizational mission Formulate Strategy for implementing mission Implement organizational strategy Leader’s Job Manager’s Job

33. Examples of Applying Theory Situation Leader Followers Outcomes Substandard performance (no rewards for performance) Reduced role ambiguity (clearer effort-to-performance links) Newly formed work unit Directive behaviors (tell followers what to do and how to do it) Directive behaviors (make rewards available and contingent on performance) Clearer performance-to-reward links (increased valence) Higher effort Higher satisfaction Higher effort Higher satisfaction