The document summarizes a strategy presented by Alec Lamon and Becky Sweger of Wharton Computing to improve IT support for students. It outlines challenges such as silos between departments and distance from students. It then details the strategy which includes targeting messages through many channels like new student-elected IT representatives and face-to-face meetings. The strategy also proposes creating an ecosystem approach rather than separate systems and giving IT a voice to understand student emotions.