SlideShare uma empresa Scribd logo
1 de 31
OLA Super Conference 2011 d m A Planning & Management Services Inc. Library Strategic Planning Feb 2011 Presentation Notes from: OLA Conference: Feb. 5, 2011 Copyright: dmA Planning and Management Services – Not to be reprinted, circulated or presented without the prior written permission of the d m A.
A Lost Opportunity? ,[object Object],[object Object],[object Object]
My Presentation ,[object Object],[object Object],[object Object]
PART ONE PLANNING 101 – Strategic Plans, Master Plans and Management Plans
Three Simple Questions ,[object Object],[object Object],[object Object]
Three Different Answers What Do We Need to Accomplish Our Goals? Library Master Plan  Feasibility Studies for New Libraries  Collection Development Strategy How Will We Provide Facilities/Services to Meet Our Goals? Marketing Plans Organizational Reviews Policy Analysis Staffing Review What We Hope to Accomplish? Vision, Goals, Strategic Directions/ Action Plans Strategic Plan Management Plans Master Plan
PART TWO THE ESSENTIAL COMPONENTS OF STRATEGIC PLANNING
Overview: Steps in the  Master Planning Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Overview: Steps in the  Strategic Planning Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Difference Between… Master Planning Strategic Planning Where We Are At Where We Are Going Master Planning & Strategic Planning Where We Want to Be
Critical Balance in SP Managing for Stability ,[object Object],[object Object],[object Object],Managing for Change ,[object Object],[object Object],[object Object]
The Structure of the Strategic Plan SWOT Situation Audit Environmental Scan strengths/weaknesses opportunities/constraints ,[object Object],[object Object],[object Object],[object Object],Long Term Strategic Directions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Definition of a Strategic Plan ,[object Object]
PART FOUR LOST OPPORTUNITIES – WHY STRATEGIC PLANS FAIL
Five Lost Opportunities ,[object Object],[object Object],[object Object],[object Object],[object Object]
Why We Fail: Lost Opportunity 1 Ineffective Vision
[object Object],[object Object]
What a Vision is NOT ,[object Object],[object Object],[object Object],[object Object]
An Effective Vision ,[object Object],[object Object],[object Object],[object Object]
Why We Fail: Lost Opportunity 2 Limited Attention to Future Forecasting
The Extreme Future  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
My Four Rules of Forecasting ,[object Object],[object Object],[object Object],[object Object]
Why We Fail: Lost Opportunity 3 Poor Leadership
Leadership in Strategic Planning   ,[object Object],[object Object]
Why We Fail: Lost Opportunity 4 Inappropriate Use of Community Input
Community Consultation  ,[object Object],[object Object]
Why We Fail: Lost Opportunity 5 Not Enough Time Committed to the Plan
The Structure of the Strategic Plan SWOT Situation Audit Environmental Scan strengths/weaknesses opportunities/constraints ,[object Object],[object Object],[object Object],[object Object],Long Term Strategic Directions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Summing Up
A Good SP? Six Questions  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thank You &  Your Questions

Mais conteúdo relacionado

Mais procurados (7)

Presentation rubric
Presentation rubric Presentation rubric
Presentation rubric
 
Final strategic planning
Final strategic planning Final strategic planning
Final strategic planning
 
Presentation rubric
Presentation rubric Presentation rubric
Presentation rubric
 
Jayne Humm (Local Trust)
Jayne Humm (Local Trust)Jayne Humm (Local Trust)
Jayne Humm (Local Trust)
 
Stutoday12
Stutoday12Stutoday12
Stutoday12
 
Evaluating the Effectiveness of Gov't Digi Comms p-njoku 15-05-2014
Evaluating the Effectiveness of Gov't Digi Comms p-njoku 15-05-2014Evaluating the Effectiveness of Gov't Digi Comms p-njoku 15-05-2014
Evaluating the Effectiveness of Gov't Digi Comms p-njoku 15-05-2014
 
Net Promoter Score
Net Promoter ScoreNet Promoter Score
Net Promoter Score
 

Destaque

Executive | 140130 | Commercial Excellence: how to make it stick? | Presentat...
Executive | 140130 | Commercial Excellence: how to make it stick? | Presentat...Executive | 140130 | Commercial Excellence: how to make it stick? | Presentat...
Executive | 140130 | Commercial Excellence: how to make it stick? | Presentat...
Flevum
 
How to successfully give a seminar presentation
How to successfully give a seminar presentationHow to successfully give a seminar presentation
How to successfully give a seminar presentation
Rushdi Shams
 

Destaque (15)

McKinsey Agility Hackathon: How to rapid prototype with your customers?
McKinsey Agility Hackathon: How to rapid prototype with your customers? McKinsey Agility Hackathon: How to rapid prototype with your customers?
McKinsey Agility Hackathon: How to rapid prototype with your customers?
 
Business Opportunities
Business OpportunitiesBusiness Opportunities
Business Opportunities
 
Executive | 140130 | Commercial Excellence: how to make it stick? | Presentat...
Executive | 140130 | Commercial Excellence: how to make it stick? | Presentat...Executive | 140130 | Commercial Excellence: how to make it stick? | Presentat...
Executive | 140130 | Commercial Excellence: how to make it stick? | Presentat...
 
Bcg google press event tieng viet
Bcg google press event tieng vietBcg google press event tieng viet
Bcg google press event tieng viet
 
Sales Opportunity Management
Sales Opportunity ManagementSales Opportunity Management
Sales Opportunity Management
 
Presentation skills
Presentation skillsPresentation skills
Presentation skills
 
Nine Dimensions Of Commercial Excellence (Sandeep Bhat)
Nine Dimensions Of Commercial Excellence (Sandeep Bhat)Nine Dimensions Of Commercial Excellence (Sandeep Bhat)
Nine Dimensions Of Commercial Excellence (Sandeep Bhat)
 
Playing to Win
Playing to WinPlaying to Win
Playing to Win
 
Hr and People analytics
Hr and People analyticsHr and People analytics
Hr and People analytics
 
Net Working Capital and S&OP
Net Working Capital and S&OPNet Working Capital and S&OP
Net Working Capital and S&OP
 
How to successfully give a seminar presentation
How to successfully give a seminar presentationHow to successfully give a seminar presentation
How to successfully give a seminar presentation
 
Presentation | Successful Strategy Implementation
Presentation | Successful Strategy ImplementationPresentation | Successful Strategy Implementation
Presentation | Successful Strategy Implementation
 
Winning competition through organizational agility
Winning competition through organizational agilityWinning competition through organizational agility
Winning competition through organizational agility
 
Root cause analysis master plan
Root cause analysis master planRoot cause analysis master plan
Root cause analysis master plan
 
Five keys to marketing's "new golden age"
Five keys to marketing's "new golden age"Five keys to marketing's "new golden age"
Five keys to marketing's "new golden age"
 

Semelhante a Jim morgenstern strat planning presentation distribution copy

Formulating%20 Strategies Milan
Formulating%20 Strategies MilanFormulating%20 Strategies Milan
Formulating%20 Strategies Milan
veronicalazzari
 
nhelzki Strategic Planning
nhelzki Strategic Planningnhelzki Strategic Planning
nhelzki Strategic Planning
xtrm nurse
 
Effective Implementation Of Strategic Initiatives Nov 2009
Effective Implementation Of Strategic Initiatives Nov 2009Effective Implementation Of Strategic Initiatives Nov 2009
Effective Implementation Of Strategic Initiatives Nov 2009
giseke
 
Lcvp planning power point
Lcvp planning power pointLcvp planning power point
Lcvp planning power point
rosemaryk285
 
Lcvp planning power point
Lcvp planning power pointLcvp planning power point
Lcvp planning power point
rosemaryk285
 
Session One Definition Purpose Function And Process Of Strategic Planning Not...
Session One Definition Purpose Function And Process Of Strategic Planning Not...Session One Definition Purpose Function And Process Of Strategic Planning Not...
Session One Definition Purpose Function And Process Of Strategic Planning Not...
Peterj1953
 

Semelhante a Jim morgenstern strat planning presentation distribution copy (20)

Formulating%20 Strategies Milan
Formulating%20 Strategies MilanFormulating%20 Strategies Milan
Formulating%20 Strategies Milan
 
Cla 2012 Strategic Planning: Keep it From Failing
Cla 2012 Strategic Planning: Keep it From FailingCla 2012 Strategic Planning: Keep it From Failing
Cla 2012 Strategic Planning: Keep it From Failing
 
Strategic Planning Cycle & Tactics ( A to Z ).ppsx
Strategic Planning Cycle & Tactics ( A to Z ).ppsxStrategic Planning Cycle & Tactics ( A to Z ).ppsx
Strategic Planning Cycle & Tactics ( A to Z ).ppsx
 
Strategic Planning
Strategic PlanningStrategic Planning
Strategic Planning
 
Strategic Planning 2007
Strategic  Planning 2007Strategic  Planning 2007
Strategic Planning 2007
 
nhelzki Strategic Planning
nhelzki Strategic Planningnhelzki Strategic Planning
nhelzki Strategic Planning
 
Enkkhancing Our Strategic Execution Culture (EOSEC)_Facilitator Guide_V1.0_20...
Enkkhancing Our Strategic Execution Culture (EOSEC)_Facilitator Guide_V1.0_20...Enkkhancing Our Strategic Execution Culture (EOSEC)_Facilitator Guide_V1.0_20...
Enkkhancing Our Strategic Execution Culture (EOSEC)_Facilitator Guide_V1.0_20...
 
Constructing a Strategic Plan: Essential Processes and Components
Constructing a Strategic Plan: Essential Processes and ComponentsConstructing a Strategic Plan: Essential Processes and Components
Constructing a Strategic Plan: Essential Processes and Components
 
Strategic Planning The PROCESS Handout 2024.pdf
Strategic Planning The PROCESS Handout 2024.pdfStrategic Planning The PROCESS Handout 2024.pdf
Strategic Planning The PROCESS Handout 2024.pdf
 
CFMS Strat Planning WS-Sol-F.pptx
CFMS Strat Planning WS-Sol-F.pptxCFMS Strat Planning WS-Sol-F.pptx
CFMS Strat Planning WS-Sol-F.pptx
 
SSAWG 2018 strategic planning mini course
SSAWG 2018 strategic planning mini courseSSAWG 2018 strategic planning mini course
SSAWG 2018 strategic planning mini course
 
Effective Strategic Planning Workshop
Effective Strategic Planning WorkshopEffective Strategic Planning Workshop
Effective Strategic Planning Workshop
 
Planing & descion making
Planing & descion makingPlaning & descion making
Planing & descion making
 
Strategic planning and implementation for Youth Leaders
Strategic planning and implementation for Youth LeadersStrategic planning and implementation for Youth Leaders
Strategic planning and implementation for Youth Leaders
 
Strategic planning model
Strategic planning modelStrategic planning model
Strategic planning model
 
Effective Implementation Of Strategic Initiatives Nov 2009
Effective Implementation Of Strategic Initiatives Nov 2009Effective Implementation Of Strategic Initiatives Nov 2009
Effective Implementation Of Strategic Initiatives Nov 2009
 
Lcvp planning power point
Lcvp planning power pointLcvp planning power point
Lcvp planning power point
 
Planning LCVP
Planning LCVPPlanning LCVP
Planning LCVP
 
Lcvp planning power point
Lcvp planning power pointLcvp planning power point
Lcvp planning power point
 
Session One Definition Purpose Function And Process Of Strategic Planning Not...
Session One Definition Purpose Function And Process Of Strategic Planning Not...Session One Definition Purpose Function And Process Of Strategic Planning Not...
Session One Definition Purpose Function And Process Of Strategic Planning Not...
 

Mais de Rebecca Jones

Mais de Rebecca Jones (20)

Tampa Bay Library Consortia: To Next From Now
Tampa Bay Library Consortia: To Next From NowTampa Bay Library Consortia: To Next From Now
Tampa Bay Library Consortia: To Next From Now
 
What Libraries Stop Doing
What Libraries Stop DoingWhat Libraries Stop Doing
What Libraries Stop Doing
 
Using the Logic Model for Impact & Success; #SLA2017
Using the Logic Model for Impact & Success; #SLA2017Using the Logic Model for Impact & Success; #SLA2017
Using the Logic Model for Impact & Success; #SLA2017
 
Project management: critical skills
Project management: critical skillsProject management: critical skills
Project management: critical skills
 
Determing & Demonstrating Value with the Logic Model
Determing & Demonstrating Value with the Logic ModelDeterming & Demonstrating Value with the Logic Model
Determing & Demonstrating Value with the Logic Model
 
Framing & Defining Metrics for Libraries
Framing & Defining Metrics for LibrariesFraming & Defining Metrics for Libraries
Framing & Defining Metrics for Libraries
 
Technology is One Enabler
Technology is One EnablerTechnology is One Enabler
Technology is One Enabler
 
Business Models work for Libraries Too!
Business Models work for Libraries Too!Business Models work for Libraries Too!
Business Models work for Libraries Too!
 
Leadership summit strategic thinking
Leadership summit strategic thinkingLeadership summit strategic thinking
Leadership summit strategic thinking
 
Organization structure @ Building an Engaged Flat Army in the Library Symposi...
Organization structure @ Building an Engaged Flat Army in the Library Symposi...Organization structure @ Building an Engaged Flat Army in the Library Symposi...
Organization structure @ Building an Engaged Flat Army in the Library Symposi...
 
Jane Dysart @ IFLA2014 Evaluating Library & Research Services: Meaningful Mea...
Jane Dysart @ IFLA2014 Evaluating Library & Research Services: Meaningful Mea...Jane Dysart @ IFLA2014 Evaluating Library & Research Services: Meaningful Mea...
Jane Dysart @ IFLA2014 Evaluating Library & Research Services: Meaningful Mea...
 
Books & Mortar: Getting attention for facility plans
Books & Mortar: Getting attention for facility plansBooks & Mortar: Getting attention for facility plans
Books & Mortar: Getting attention for facility plans
 
Framing the opportunities for powerful metrics in libraries with joe matthews
Framing the opportunities for powerful metrics in libraries with joe matthewsFraming the opportunities for powerful metrics in libraries with joe matthews
Framing the opportunities for powerful metrics in libraries with joe matthews
 
Orientation for Public Library Board
Orientation for Public Library BoardOrientation for Public Library Board
Orientation for Public Library Board
 
Meaningful Measures: Why size (and volume) doesn't matter
Meaningful Measures: Why size (and volume) doesn't matterMeaningful Measures: Why size (and volume) doesn't matter
Meaningful Measures: Why size (and volume) doesn't matter
 
Core Capabilities: Library Staff Know-How, Know-That & Know-Who
Core Capabilities: Library Staff Know-How, Know-That & Know-WhoCore Capabilities: Library Staff Know-How, Know-That & Know-Who
Core Capabilities: Library Staff Know-How, Know-That & Know-Who
 
Municipal Engagement: to Ontario Public Libraries Marketing ThinkTank
Municipal Engagement: to Ontario Public Libraries Marketing ThinkTankMunicipal Engagement: to Ontario Public Libraries Marketing ThinkTank
Municipal Engagement: to Ontario Public Libraries Marketing ThinkTank
 
Future-Focused & Staff-Directed Strategic Planning
Future-Focused & Staff-Directed Strategic PlanningFuture-Focused & Staff-Directed Strategic Planning
Future-Focused & Staff-Directed Strategic Planning
 
Coaching and Mentoring: Mandatory
Coaching and Mentoring: MandatoryCoaching and Mentoring: Mandatory
Coaching and Mentoring: Mandatory
 
Transitioning to leadership & management roles
Transitioning to leadership & management rolesTransitioning to leadership & management roles
Transitioning to leadership & management roles
 

Último

Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pillsMifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Abortion pills in Kuwait Cytotec pills in Kuwait
 
!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...
!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...
!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...
DUBAI (+971)581248768 BUY ABORTION PILLS IN ABU dhabi...Qatar
 

Último (20)

Pre Engineered Building Manufacturers Hyderabad.pptx
Pre Engineered  Building Manufacturers Hyderabad.pptxPre Engineered  Building Manufacturers Hyderabad.pptx
Pre Engineered Building Manufacturers Hyderabad.pptx
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
 
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 MonthsSEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
 
Rice Manufacturers in India | Shree Krishna Exports
Rice Manufacturers in India | Shree Krishna ExportsRice Manufacturers in India | Shree Krishna Exports
Rice Manufacturers in India | Shree Krishna Exports
 
Paradip CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Paradip CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGParadip CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Paradip CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 
New 2024 Cannabis Edibles Investor Pitch Deck Template
New 2024 Cannabis Edibles Investor Pitch Deck TemplateNew 2024 Cannabis Edibles Investor Pitch Deck Template
New 2024 Cannabis Edibles Investor Pitch Deck Template
 
Falcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business GrowthFalcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business Growth
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 
Cannabis Legalization World Map: 2024 Updated
Cannabis Legalization World Map: 2024 UpdatedCannabis Legalization World Map: 2024 Updated
Cannabis Legalization World Map: 2024 Updated
 
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All TimeCall 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
 
Over the Top (OTT) Market Size & Growth Outlook 2024-2030
Over the Top (OTT) Market Size & Growth Outlook 2024-2030Over the Top (OTT) Market Size & Growth Outlook 2024-2030
Over the Top (OTT) Market Size & Growth Outlook 2024-2030
 
Power point presentation on enterprise performance management
Power point presentation on enterprise performance managementPower point presentation on enterprise performance management
Power point presentation on enterprise performance management
 
Phases of Negotiation .pptx
 Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptx
 
TVB_The Vietnam Believer Newsletter_May 6th, 2024_ENVol. 006.pdf
TVB_The Vietnam Believer Newsletter_May 6th, 2024_ENVol. 006.pdfTVB_The Vietnam Believer Newsletter_May 6th, 2024_ENVol. 006.pdf
TVB_The Vietnam Believer Newsletter_May 6th, 2024_ENVol. 006.pdf
 
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pillsMifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
 
!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...
!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...
!~+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUD...
 
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts  by Sexy Bhabhi Service 8250092165Lucknow Housewife Escorts  by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
 
Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1
 
Falcon Invoice Discounting: Tailored Financial Wings
Falcon Invoice Discounting: Tailored Financial WingsFalcon Invoice Discounting: Tailored Financial Wings
Falcon Invoice Discounting: Tailored Financial Wings
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 

Jim morgenstern strat planning presentation distribution copy

  • 1. OLA Super Conference 2011 d m A Planning & Management Services Inc. Library Strategic Planning Feb 2011 Presentation Notes from: OLA Conference: Feb. 5, 2011 Copyright: dmA Planning and Management Services – Not to be reprinted, circulated or presented without the prior written permission of the d m A.
  • 2.
  • 3.
  • 4. PART ONE PLANNING 101 – Strategic Plans, Master Plans and Management Plans
  • 5.
  • 6. Three Different Answers What Do We Need to Accomplish Our Goals? Library Master Plan Feasibility Studies for New Libraries Collection Development Strategy How Will We Provide Facilities/Services to Meet Our Goals? Marketing Plans Organizational Reviews Policy Analysis Staffing Review What We Hope to Accomplish? Vision, Goals, Strategic Directions/ Action Plans Strategic Plan Management Plans Master Plan
  • 7. PART TWO THE ESSENTIAL COMPONENTS OF STRATEGIC PLANNING
  • 8.
  • 9.
  • 10. The Difference Between… Master Planning Strategic Planning Where We Are At Where We Are Going Master Planning & Strategic Planning Where We Want to Be
  • 11.
  • 12.
  • 13.
  • 14. PART FOUR LOST OPPORTUNITIES – WHY STRATEGIC PLANS FAIL
  • 15.
  • 16. Why We Fail: Lost Opportunity 1 Ineffective Vision
  • 17.
  • 18.
  • 19.
  • 20. Why We Fail: Lost Opportunity 2 Limited Attention to Future Forecasting
  • 21.
  • 22.
  • 23. Why We Fail: Lost Opportunity 3 Poor Leadership
  • 24.
  • 25. Why We Fail: Lost Opportunity 4 Inappropriate Use of Community Input
  • 26.
  • 27. Why We Fail: Lost Opportunity 5 Not Enough Time Committed to the Plan
  • 28.
  • 30.
  • 31. Thank You & Your Questions