1. WebMD TotalCare
Email
1.
Doctor Referral
Doctor referral is one entry into the Total Care eco-system. An
invitation email features a personalized message from your
doctor. The doctor would select a set of care instructions from a
database and add relevant information specific to the patient.
This would then be sent as a packet to the Total Care website to
be linked with a user account.
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Attributions

2. WebMD TotalCare
Account Creation
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1.
Personalization
Since Elizabeth was sent a personalized invitation by her
doctor, TotalCare can already display her name and some of
the personalized dashboard features in the background.
2.
Password Strength
Password strength gives Elizabeth feedback to the security of
her password
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3.
Login
Login gives Elizabeth the opportunity to link a pre-existing
webmd account to the data package sent by her doctor.
4.
Profiles
Profiles would allow users to link total-care dashboards so that
families could have access to recovery information of their
dependents.
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5.
Records
Records would contain any information sent by a user’s doctor,
plus any additional information they inputed. Over time, it could
come to be used as an informal personal health record.
Attributions

3. WebMD TotalCare
Account Creation 2
1.
Text-Based Check-in
The text-based check-in tries to account for individuals who
don’t own smart phones, but could still benefit from external
medical reminders.
2.
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Caretaker Settings
Caretaker settings is a valuable feature that we were unable to
build out in our MVP. It would allow caretakers (such as parents
or adult children) access to certain aspects of their loved ones
accounts such as medical updates. They could arrange to be
alerted if their loved one has not checked in with the app within
a certain number of days or appears to be in distress.
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Attributions

4. WebMD TotalCare
Recovery Dashboard
1.
Drug interaction
The TotalCare portal is able to display potential drug interactions
based on medical data sent by the doctor. It’s important to highlight
since interactions which can often be overlooked by patients.
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2.
What to expect today
Based on our user-interviews we found that what caused patients the
most confusion was not being exactly sure what constituted a
“normal” recovery from day to day. “What to expect today” gives a
mini summary of a user’s current stage of recovery.
2.
Is this normal?
“Is this normal” uses the functionality of the pre-existing WebMD
Answers database to give users feedback on whether their
symptoms are expected or not. It also calls out a “Frequent
Concerns” panel which gives a brief summary of some of the more
common side-effects or complications (and their severity) that
individuals might be feeling.
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Attributions

5. WebMD TotalCare
Recovery Calendar
1.
Check-in Diary
This module would display the check-in history from WebMD
Bedside the mobile app. The check-in contains information on
medication compliance, pain ratings, and other symptoms
2.
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Average Recovery Time
Based on our user-interviews we found that what caused
patients the most confusion was not being exactly sure what
constituted a “normal” recovery from day to day. “What to
expect today” gives a mini summary of a user’s current stage
of recovery.
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Attributions

6. WebMD TotalCare
Medication Information
1.
Drug Interaction
This provides an alert on the exact nature of the drug interaction.
This information is placed in two places to ensure that is viewed.
2.
Warning
This is a standard reminder that while WebMD provides medical
information it should not be used in place of advice by a medical
professional.
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Attributions