Hans Boustein BCCE, BCM Project Manager, Ministry of Defence, Netherlands

1. WCC - 2012
Singapore, march 6, 2012
Managing Continuity and Availability in
Technology within a Large Scale
Environment:
The Single Point of Failure within BCM
IVENT
Operations
H.Boudestein MBCI / BCCE
Productmanager IV - BCM

2. Concisely curriculum vitae Hans Boudestein BCCE / MBCI
Skills / Competences (most relevant):
Name: Dhr. Hans Boudestein MBCI / BCCE
Your  Crisis management including scenario development
Grade: Mission Critical Management
Photo  Business Continuity Management (implementing)
Email: h.boudestein@mindef.nl
 Teaching ,Coaching, and Teambuilding
Country: Netherlands  Risk inventarisation / Business Impact Analyses
Languages: Dutch, English
 Datacenter Management
Career description: (most relevant)
Profile:
Education
• Hans is a Senior Operational (Crisis) Manager within de Dutch Department of Defense
with as specialty Business Continuity, Crisis and Operational Datacenter management • Haagse Hogeschool – Master class Crisis Management
• Beside BCM Consultant/trainer at the BCM Academy he has been also involved as a • NIVE – Middle and Higher Management
BCM expert in the military intelligence agency by requirement specification, and BCM
• AUTOMATA – Master class Business Continuity Management:
process redesign projects. He has more than 5 years experience within Business Continuity
, Risk and Crisis management sector within the Dutch department of defense. • 2008 – today: Product manager Operations
• Winner of the BCM Academy Award “ BCM manager of the year 2008 ” • 2009 – today Freelance Teacher BCM Academy
• 2003- 2008 Manager Secure Datacenter Operations
Professional experience (most relevant):
• Department of Defense, Product manager; Responsible for Business Continuity, Crisis and Datacenter Management of the main
Datacenters from de department of Defense of the Netherlands.
• The MIVD hired me in as an BCM expert to help them to give a boost on the BCM program within the organization. My position here
is to advice them how to run the BCM program and setting up an BCM cluster within the organization
• BCM Market research Skills: Qualitative market research for several companies (e.g. banking, finance & social security)
• As Manager Secure Datacenter Operations I learned how important it is that the information always up to date and secure is but
also available is for the Dutch army at the right time and place (7 by 24/365),
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3. My apology
English is not my native (first) language, so i want to
apologize for my language and the mistakes i will
make for sure, Again sorry for that.
But remember,,,when u want to feel what i feel right
now ,,,, you try to give this presentation in the Dutch
language.
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4. Where we stand for
Used worldwide in
conflicts and crisis
management
Deployment abroad for
safety in the Netherlands
• International cooperation
for peace and security
Netherlands for his
• welfare dependent on
foreign
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5. Single point of faillure within BCM Let us think about that !!!
Do they understand where we are talking about ?
Policy
Business
Risk
Impact
Analyse
Analyse
Business
case
Developing
implementing
Testing
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6. High in the sky
Distance
Amsterdam – Singapore
6512.70 miles
Same distance i feel sometimes
between me as BCM manager
and the organisation
Continuity of its primary processes, What its Single Point of Failure now ?
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7. High in the sky
Distance
Amsterdam – Singapore
6512.70 miles
Same distance i feel sometimes
between me as BCM manager
And the organisation
Downtime, i dont wanna think about it now.
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8. An airplane in the sky is just like ur company
Compare these 10 point for continuity of its primary processes
1. (Military) Airplane 1. Business Location
2. Pilots 2. Employees
3. Electric Power Systems 3. Electric Power Systems
4. Engines (B747) 4. Weight of balance
5. Flight Control (Systems) 5. BCM Monitoring systems
6. Steps in pilots continuity 6. BCM process steps
7. Process steps 7. Process steps
8. Communication Systems 8. Ways of communication
9. Nein, meaning No 9. Nein, meaning No
10. We did all steps neccesary 10. We are prepared
Every item is supported with ICT,,,, but !!!
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9. Back to my business Information and Communication Technologie
ICT
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10. Biggest (Technical) Threats part of a Risk Analyse
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11. Who are the “enemies” ? Largest segment by
£ spent on defence
National Interest Spy
Largest area by £ lost
Personal Gain Thief Fastest
Largest area growing
by volume segment
Trespasser
Personal Fame
Curiosity Vandal Author
Script-Kiddy Undergraduate Expert Specialist
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Source: Sopra Group WCC - 2012

12. Trends in BCM (Blessings / Nightmares)
1. Globalization
2. Dependencies
3. Crisis Management (practice)
4. (New) Media
5. Cloud Computing
6. Lack of testing
7. False sense on security (four stars isnt enough)
8. Working space (worldwide)
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13. Simplefied Archtecture Alternate workplace
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14. Where BCM meets the (Defence) business drivers
Employee self-service Employee mobility
Always connected
Defence
Any time, any place
Bring your own PC
(consumerization)
Reduce (travel) costs
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15. Everything covered ? Uptime, is that good enough ?
Expect the unexpected, be prepared
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17. I think i know it,,,, We ourselfs are !!
The single points of failures within Business Continuity Management are in my opinion;
Communications, teambuilding and minor details
This all is coming together by the professionalism, attitude and skills from Humans who
breave and think Business Continuity Management and are willing to act in a team.
To make that happens, is our duty folks !!!
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19. Questions Thanks !!
For taking the time to listen
to my presentation. Ill hope
i also (beside giving you
information) have entertain
you a bit within this great
field.
BCM Colleagues,,,
lets getting things done !!!
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