What is TOTAVoice Unified Communications Unified Communications (UC) is the integration of real-time communication services such as instant messaging, presence information, telephony, video conferencing, data sharing, call control and speech recognition with non-real-time communication services such as unified messaging. UC is not necessarily a single product, but a set of products that unify typical business processes with both user-interface and user-experience across multiple devices and media-types. TOTALVoice™ is a complete care service package offered to support, monitor, update, and maintain your Digium® Switchvox Phone System. With TOTALVoice™ from BCA you get the peace of mind of knowing your Phone System is taken care of for an affordable monthly price.

1. A Better Way to Communicate,
A Unified Communication System
8813 NW 23 Street │Miami, FL 33172│T: 305.477.9515│www.bcainc.com
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2. What is Unified Communications
Unified Communications (UC) is the integration of
real-time communication services such as instant
messaging, presence information, telephony, video
conferencing, data sharing, call control and speech
recognition with non-real-time communication
services such as unified messaging. UC is not
necessarily a single product, but a set of products that
unify typical business processes with both userinterface and user-experience across multiple devices
and media-types.
8813 NW 23 Street │Miami, FL 33172 │T: 305.477.9515│www.bcainc.com
Let Us Worry About Your Technology, While You Focus On Your Business!

3. Why should SMBs switch to a United
Communications (UC) System?
 Easy to use system
 Many products in one
 Seamless integration throughout the company
 Enables implementation with mobile devices
 Programmable call routing
 Provides reporting functionality for call efficiency
 Supports up to 400 users
 Better customer service
 Communications Reliability
 Increased Revenue
8813 NW 23 Street │Miami, FL 33172 │T: 305.477.9515│www.bcainc.com
Let Us Worry About Your Technology, While You Focus On Your Business!

4. How does a United Communications
(UC) System save your SMB money?
 Reduces costly upgrades by supporting existing





networks
Unlimited support for x-number of users
Supports video conferencing and/or
teleconferencing
Saves money on long distance calling
Non multiple vendors
One monthly fee for all your telephony needs:
teleconferencing, video conferencing, fax,
unified messaging, VoIP & traditional calls.
8813 NW 23 Street │Miami, FL 33172 │T: 305.477.9515│www.bcainc.com
Let Us Worry About Your Technology, While You Focus On Your Business!

5. Who is Digium®?
Digium is the creator, primary developer and sponsor
of Asterisk®, the world’s most widely used open
source communications software.
Digium’s product lines include Asterisk custom
communications, Switchvox® Unified
Communications, and a family of HD IP phones that
deliver enterprise-class features at a price businesses
can afford.
8813 NW 23 Street │Miami, FL 33172 │T: 305.477.9515│www.bcainc.com
Let Us Worry About Your Technology, While You Focus On Your Business!

6. Digium Phones Designed Exclusively
for Switchvox®
D40 Entry-level: with 2 line
keys and 4 feature keys
D50 Mid-level: with 4 line keys,
6 feature keys, 10 rapid dial /
busy lamp field keys and paper
rapid dial panel.
8813 NW 23 Street │Miami, FL 33172 │T: 305.477.9515│www.bcainc.com
Let Us Worry About Your Technology, While You Focus On Your Business!

7. Digium Phones Designed Exclusively
for Switchvox®
D70 Executive -level:
 with 6 line keys
 10 feature keys
 10 -100 contacts
rapid dial / busy
lamp field keys
 LCA Rapid Dial Panel
8813 NW 23 Street │Miami, FL 33172 │T: 305.477.9515│www.bcainc.com
Let Us Worry About Your Technology, While You Focus On Your Business!

8. Why is Switchvox the Best Choice for
your Next UC System?
 Saves you Money
 Easy to Manage
 Many Products in
One
 Grows with you
Switchvox is the award-winning, UC solution built on the power of Asterisk
with thousands of installations worldwide.
8813 NW 23 Street │Miami, FL 33172 │T: 305.477.9515│www.bcainc.com
Let Us Worry About Your Technology, While You Focus On Your Business!

9. Enterprise-Class Features Offered
by Switchvox
Unified Messaging
Reporting and Call Logging
Fax
Developer Friendly
Conferencing
Microsoft Integration
Interactive Voice
Response
Video Calling
Mobility
8813 NW 23 Street │Miami, FL 33172 │T: 305.477.9515│www.bcainc.com
Let Us Worry About Your Technology, While You Focus On Your Business!

10. Switchvox® Switchboard Provides
Real-Time Call Control and More….
8813 NW 23 Street │Miami, FL 33172 │T: 305.477.9515│www.bcainc.com
Let Us Worry About Your Technology, While You Focus On Your Business!

11. Switchvox Switchboard Provides
Real-Time Call Control and More….
 Presence – See who is in the office
 Chat - Instant Messaging
 Traditional and VoIP Calls
 Recording and Monitoring
 Real-Time Interaction
 Switchvox Apps - Mashups
 Call Queues - Automated Call Distribution
8813 NW 23 Street │Miami, FL 33172 │T: 305.477.9515│www.bcainc.com
Let Us Worry About Your Technology, While You Focus On Your Business!

12. What is
?
TOTALVoice™ is a complete care service
package offered to support, monitor, update,
and maintain your Digium® Switchvox Phone
System.
With TOTALVoice™ from BCA you get the
peace of mind of knowing your Phone System is
taken care of for an affordable monthly price.
8813 NW 23 Street │Miami, FL 33172 │T: 305.477.9515│www.bcainc.com
Let Us Worry About Your Technology, While You Focus On Your Business!

13. How
Works
 Purchase equipment from us
 You pay one flat monthly fee
 Unlimited support for your Digium Switchvox
Phone System
 System Monitoring, Maintenance & Updates
 Emergency loaner equipment
 No Hidden Costs
8813 NW 23 Street │Miami, FL 33172 │T: 305.477.9515│www.bcainc.com
Let Us Worry About Your Technology, While You Focus On Your Business!

14. Who is BCA?
Business Computer Associates, Inc. (BCA) is a
Registered Reseller and Strategic Partner of Digium.
BCA is also a leading IT Manage Care Provider in
South Florida. The BCA team is comprised of top
professionals that provide the best services in their
areas of expertise:
 Certified IT Network Engineers
 Dedicated IT Account Managers
8813 NW 23 Street │Miami, FL 33172 │T: 305.477.9515│www.bcainc.com
Let Us Worry About Your Technology, While You Focus On Your Business!