Bally chohan support (Bally Chohan Bally ) | Bally chohan | Bally chohan support

To Ensure Your Business Success Working Effectively with Bally Chohan Support Services Bally Chohan Technology Service Desk

S ervice R equest Severity Definitions Use Help Desk to log SRs for all Severities No loss of service or resources (Problems that can be rectified on Phone) Minor loss of service or resources (PC / Thin Client / Printer problem] ,[object Object],[object Object],Bally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan

SR Status Codes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Support: User: Third Level: Bally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan

Working Effectively with Bally Chohan Global IT Support Bally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan

What Does a Support Engineer Do? ,[object Object],[object Object],[object Object],[object Object],[object Object],Bally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan

Best Practices Lessons learned from our users… ,[object Object],[object Object],[object Object],Bally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan

Each Environment is Unique! ,[object Object],[object Object],[object Object],[object Object],Bally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan

Communicating the Issue ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],A problem well stated is a problem half solved Bally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan

UKLII SERVICE DESK ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan

Benefits of SERVICE DESK Bally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan

Successful Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan

Escalations Bringing Management Attention to your Service Request Bally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan

Raising Severity vs. Escalations ,[object Object],If the severity level of the SR becomes inappropriate over time, it may be raised by mutual agreement between the Support Engineer and the User. Bally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan

Escalations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan

Escalation Process Support Representative Second Level Third Level CIO User Call US: +91 11 xxx xxxx Other Global Support Hot Lines: http://www.ballychohan.net Bally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan

Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan Bally Chohan Bally Chohan chohan Bally chohan Bally Chohan Bally Chohan Bally chohan Bally chohan Bally Chohan

Bally chohan support (Bally Chohan Bally ) | Bally chohan | Bally chohan support

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