1. FACULTY OF INFORMATION STUDIES
UNIVERSITI TEKNOLOGI MARA
MALAYSIA
SCHEME OF WORK
PROGRAMME DIPLOMA IN INFORMATION
MANAGEMENT
COURSE Imd 203 : SUPPORT SERVICE AND
MAINTENANCE 1
CREDIT HOUR 3
SEMESTER 3
SYNOPSIS:
This course is intended to provide students with some basic knowledge on
PC’s hardware and operating system as well as simple maintenance and
troubleshooting. In short, this course will bring students from the just a user
level for most common PC’s hardware and software. In addition to that,
student will also learn how to perform a specific computing task such as
buying new PC, built up a new PC or installing a new hardware.
OBJECTIVES:
At the end of the course, students should be able to:
• To identify all the component of PC’s system.
• To explain the function of each of these components.
• To explain common problems, what cause problems and how to
handle the problems when it arise.
• To design, select, install, configure, maintain and repair a PC’s
system.

2. COURSE EVALUATION:
Course Work Percentage
1. Test 1 20%
Final Test 40%
2.
3. Quizzes ( 2 quizzes) 10%
4. Group Assignment 15%
5. Practical (PC assemble) 15%
Total course work 100%
Total Marks 100%
REFERENCES:
1. Andrew, Jean ( 2007 ) “A+ Guide to Managing and Maintaining Your
PC”. 4rd edition . Canada. Course Technology.
LECTURERS:
1. Al Bakri Mohammad (016-3987048)
WEEK CHAPTER/TOPIC
Introduction to PC
Computer History

1 How Computer Work

Components of a PC

a. Output Device
b. Input Device
Components of a PC (cont)
2
• Computer case
• Power Supply
Components of a Motherboard
BIOS Chip & CMOS

3 Battery

Jumpers

Chipset chips

Voltage Regulator

I/O Bus Slot


3. Components of Motherboard (cont.)
• Processor socket
• Memory socket
4
• Cache socket
• Power connector
• Pin connector
• Port & Header (Connector)
Components of a Motherboard (cont.)
• Motherboard manual
• Cable
5
• Power Issues
a. Power problem : Internal & External
b. Protection against power problem
c. Part of the Power Supply
The Central Unit (CPU)
6 Memory (RAM)
– Quiz 1
7 SEMESTER BREAK
8 TEST 1
Operating System (OS)
9
• Introduction to OS
• Features of OS
• Installation of OS
Adapter Card
10 VGA

Sound card

Modem (internal)

:

4. Basic Maintenance Activities
11 Identify common problem & troubleshooting

Introduction to assembling PC’s components

- Quiz 2
12 Assembling the PS’s components
Assembling the PS’s components
13
PRACTICAL TEST (Assemble PC)
14
15
GROUP PRESENTATION (Group Assignment)
FINAL TEST