1. Abram Ying-Kin Chan
User Experience (UX)
RESEARCH. ANALYTICS. DESIGN.
ePortfolio
My most notable project I did with
Desire2Learn is under NDA so I
cannot show that work here. If
you’re interested in discussing my
work experience beyond this
portfolio please contact me.
Email: ayingchan@gmail.com

2. Open Doorz
Research and Design
Card Sorting Study
Maintenance Task Study
I used a card sorting study of maintenance
tasks to understand how users viewed and
interacted with home maintenance in their
daily lives.

3. Open Doorz
Research and Design
Re-design
Prototyping
Research based design for maintenance scheduler
Using the findings from the card sorting study I designed user-
centered wireframes which I used to discuss the research findings
with the CTO of Open Doorz. After receiving the CTO’s input I created
prototypes to synthesize both user needs and business goals.

4. Open Doorz
Responsive Design
Mobile Mockups
Overview
I created mobile responsive design
samples for two of Open Doorz’ active
web pages.
Responsive mobile Site
All the content in these responsive web
pages are taken directly from the original
site and arranged to be optimized for
mobile. I proposed to my stakeholders that
they did not have to create a new mobile
site they really just needed to use CSS
media queries to arrange the web assets
they already had.

5. Open Doorz
Research and Design
User Journey Maps
Renovation,
Maintenance,
and Satisfaction
Calculators
Through User Journey
Mapping I worked with the
CEO and CTO of Open Doorz
to create these applications
as part of the overall user
experience strategy for the
company.

6. Deck Refresh
Redesign
Proto-persona
Wireframe
Website redesign and user goals
I redesigned the company’s website to better
meet the goals of their users. First I created
proto-personas with the CEO based on his
direct experience with the company’s clients.
I then catalogued the data elements of their
website and prioritized them based on the
personas. To follow up I created multi-
platform wireframes.

7. Deck Refresh
Redesign
Redesign
Prototype
Website redesign visual
prototype
Based off of my wireframes I
created a hi-fidelity prototype.
This design encapsulates the
stakeholder research and
interaction design principles
outlined in my previous
wireframes. This prototype
prioritized elements from the
tablet wireframe to make it cross-
functional.
Original New Redesign

8. Your Local Market Co-op
Analytics and Strategy Web Analytics
Social Media and Website Audit
I worked with a team to create a Digital Media
Audit report based off of data from Google
Analytics and Sysomos MAPS. In our report we
made web design and social media
recommendations.
Contact me for full report

9. Your Local Market Co-op
Strategy and Design Proto-Personas
Appendix 1: Recommended Personas
Photo Source: Versluis and Uyttenbroek, 1995-2012
Customer based strategy
As part of the report I worked
with my team to create personas
of customers to embody the
goals, attitudes, and behaviors
that customers have in interacting
with YLMCs website, social media,
brand identity, and physical
assets.
Contact me for full report

10. GMAIL
Usability Proposals
Thread Merge Function. (1)
Currently there is no way to combine email threads in Gmail.
I propose that a “merge” button to allow users to combine
multiple threads into a single thread. The emails in the
thread would be organized based on recencey, with the most
recent emails showing up at the top of the thread.
Additionally I proposed the inclusion of a
dropdown menu with the options
“merge” and “quick view”. Quick view would
allow users to view multiple threads as a single
thread without merging them.
Email History Navigation Function. (2)
Currently sorting through old emails is painful. The task
involves looking through pages of emails until you find
what your looking for. Here I propose that it would be
helpful to create a filter that would allow users to view
their emails based on the time period which they where
received or sent.
Feature Design
Prototype
1 2

11. Viewport Responsive Scroll-bars (3)
Currently when your browser viewport drops below
60% of the full screen size the Gmail webpage stops
being responsive. I propose here that secondary
minimalist scroll bars would allow individuals to
navigate more successfully in Gmail while multitasking
on their computer.
GMAIL
Usability Proposals
Feature Design
Prototype
3

12. UWaterloo Library
Conceptual Prototype
Mobile
Application
Wireframe
Application concept for UWaterloo Library to meet student needs
I collected data on undergraduate, graduate, and doctoral students using field interviews to understand
student goals, attitudes, and behviours in their interaction with academic libraries. I then translated the
findings of these interviews into a mobile application for the University of Waterloo to help users with their
study and research needs.

13. League of Legends
Feature Proposal Feature Design Prototype
Dealing with users
exhibiting toxic
behaviour
Currently there is no good
way in League of Legends to
deal with toxic players
during character selection.
Here I propose a system to
boot toxic individuals from
the game where players can
vote to boot a player from
the current game. Success
of this action is based on a
majority vote.

14. League of Legends
Feature Proposal
Cool down Period for
Toxic Behaviour
I would then suggest that a
5 minute waiting period be
enforced on the toxic player
who was just booted.
During this time the player
would not be able to join a
new game. This would allow
the player time to cool
down from whatever
negative circumstances that
led them to decide to act
toxically. Feature Design Prototype

15. Peel Region
Research and Strategy
Scoping Review
Contact me for full report
Aspergers Research Landscape
With a project team I worked on creating a
scoping review of the psychological
research done on Aspergers
Syndrome. This was done as part of a larger
report done for the Region of Peel on best
practices for supporting children and youth
dealing with Aspergers Syndrome.

16. Voice Technique
Poster Graphic Design: Print
Marketing Poster for Voice Classes
I help do voice coaching for people who
want to get better at ethnographic
interviews, and public speaking. I created
this poster to market my services to
undergraduate students at the University
of Waterloo.

17. ePortfolioPhone #: 519-729-7238
Email: ayingchan@gmail.com
END
Abram Ying-Kin Chan
User-Experience (UX)