Learn about new trends in using CRM for Customer Experience Management

1. The New Landscape of Microsoft Dynamics CRM
Bart Sneary
VP of CRM and Data Analytics

2. AGENDA
Core CRM
Social
Marketing
Self-Service/Parature

3. CORE CRM
Modern UI Concepts and
Process Guidance
Real-Time BI
Mobility
What’s Next

4. CORE CRM - UI

5. CORE CRM - UI
Now we have this!

6. CORE CRM - UI

7. CORE CRM – UI - SERVICE

8. CORE CRM - MOBILITY

9. CORE CRM - MOBILITY

10. CORE CRM – REAL TIME BI

11. CORE CRM – REAL TIME BI

12. CORE CRM – REAL TIME BI

13. CORE CRM – WHAT’S NEXT

14. CORE CRM – WHAT’S NEXT

15. CORE CRM – WHAT’S NEXT

16. CORE CRM – WHAT’S NEXT

17. CORE CRM – WHAT’S NEXT

18. SOCIAL
Social Insights
Social Listening/Alerting
Social BI
What’s Next

19. MARKETING
Marketing Resource
Management
Marketing Asset/Content
Management
Marketing Event
Management
Marketing Execution

20. SELF-SERVICE/PARATURE
What Parature Is
Knowledge Base
Self-Service Portal
Customer Service Agent
Tools / Social Engagement