1. DIRECCIÓN DE TRANSPORTE PÚBLICO MUNICIPAL
632 REPORTE GLOBAL DE ENCUESTA DE INSPECTOR A BORDO 1 AL 26 DE MARZO TOTAL 857
CAMPO TRIANGULO TRIANGULO
SUR
RUTA NORTE JARDINES SAN JOAQUÍN POLVORERA 1º MAYO JACARANDAS METALÚRGICA DORADA VALLE ORIENTE DALIAS
PANTEONES
225 ALIANZA ROJO AMARILLO
857 ENC QUEJAS ENC QUEJAS ENC QUEJAS ENC QUEJAS ENC QUEJAS ENC QUEJAS ENC QUEJAS ENC QUEJAS ENC QUEJAS ENC QUEJAS ENC QUEJAS ENC QUEJAS ENC QUEJAS ENC QUEJAS
67 7 84 5 51 5 58 13 39 2 14 2 32 65 16 21 45 24 1 52 8 32 48 5
U.REG. 60 U.REG. 50 U.REG. 40 U.REG. 42 U.REG. 55 U.REG. 20 U.REG. 11 U.REG. 52 U.REG. 6 U.REG. 44 U.REG. 36 U.REG. 49 U.REG. 22 U.REG. 39
1.- REPORTE FÍSICO DE LA UNIDAD SI NO SI NO SI NO SI NO SI NO SI NO SI NO SI NO SI NO SI NO SI NO SI NO SI NO SI NO
AUTOBÚS EN BUEN ESTADO
91% 9% 100% 0% 86% 14% 98% 2% 90% 10% 100% 0% 97% 3% 74% 26% 100% 0% 98% 2% 100% 0% 98% 2% 91% 9% 100% 0%
VIDRIOS COMPLETOS
93% 7% 86% 14% 75% 25% 95% 5% 64% 36% 100% 0% 78% 22% 66% 34% 76% 24% 100% 0% 100% 0% 96% 4% 94% 6% 98% 2%
ASIENTOS EN BUEN ESTADO
97% 3% 100% 0% 86% 14% 93% 7% 97% 3% 86% 14% 100% 0% 100% 0% 95% 5% 98% 2% 100% 0% 100% 0% 91% 9% 100% 0%
LUCES INTERIORES
96% 4% 90% 10% 100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 97% 3% 100% 0% 98% 2% 100% 0% 100% 0% 100% 0% 98% 2%
CUENTA CON EXTINTOR
1% 99% 4% 96% 6% 94% 3% 97% 3% 97% 0% 100% 0% 100% 23% 77% 0% 100% 0% 100% 0% 100% 0% 100% 16% 84% 15% 85%
PASAMANOS EN BUEN ESTADO
100% 0% 99% 1% 100% 0% 100% 0% 79% 21% 100% 0% 97% 3% 100% 0% 95% 5% 100% 0% 100% 0% 100% 0% 100% 0% 100% 0%
CUENTA CON TIMBRE PARA
DESCENSO 60% 40% 77% 23% 61% 39% 83% 17% 87% 13% 71% 29% 59% 41% 57% 43% 57% 43% 84% 16% 100% 0% 87% 13% 47% 53% 88% 13%
FUNCIONAN AMBAS PUERTAS
CORRECTAMENTE 97% 3% 100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 97% 3% 95% 5% 100% 0% 78% 22% 100% 0% 100% 0% 100% 0% 100% 0%
SE ENCUENTRA LIMPIA LA UNIDAD 84% 16% 82% 18% 90% 10% 97% 3% 92% 8% 79% 21% 84% 16% 91% 9% 81% 19% 67% 33% 79% 21% 77% 23% 94% 6% 90% 10%
TARIFA AUTORIZADA 99% 1% 100% 0% 98% 2% 98% 2% 100% 0% 100% 0% 100% 0% 97% 3% 100% 0% 80% 20% 96% 4% 100% 0% 97% 3% 98% 2%
EL INTERIOR CUENTA CON CALCAS O
LEYENDAS NO AUTORIZADAS 22% 78% 12% 88% 31% 69% 31% 69% 0% 100% 0% 100% 38% 63% 9% 91% 33% 67% 16% 84% 4% 96% 19% 81% 28% 72% 27% 73%
FUNCIONA EL VALIDADOR
91% 9% 96% 4% 90% 10% 84% 16% 97% 3% 93% 7% 94% 6% 85% 15% 100% 0% 91% 9% 100% 0% 98% 2% 91% 9% 90% 10%
2.- REPORTE DEL CHOFER
CHOFER UNIFORMADO
70% 30% 92% 8% 47% 53% 59% 41% 90% 10% 36% 64% 59% 41% 72% 28% 57% 43% 49% 51% 100% 0% 50% 50% 56% 44% 79% 21%
SU PRESENTACIÓN ES ADECUADA
PARA PRESTAR EL SERVICIO 90% 10% 100% 0% 94% 6% 91% 9% 100% 0% 93% 7% 94% 6% 97% 3% 100% 0% 100% 0% 100% 0% 98% 2% 81% 19% 94% 6%
¿RESPETA LOS PARADEROS?
91% 9% 95% 5% 100% 0% 90% 10% 97% 3% 100% 0% 100% 0% 95% 5% 100% 0% 93% 7% 100% 0% 94% 6% 100% 0% 100% 0%
USA COBRADOR EN LA UNIDAD
(MOSCA) 1% 99% 0% 100% 25% 75% 3% 97% 5% 95% 0% 100% 9% 91% 3% 97% 5% 95% 2% 98% 0% 100% 27% 73% 6% 94% 8% 92%
UTILIZA MÚSICA EN LA UNIDAD
(ESTEREO) 3% 97% 1% 99% 20% 80% 14% 86% 3% 97% 7% 93% 0% 100% 12% 88% 0% 100% 2% 98% 0% 100% 29% 71% 9% 91% 17% 83%
USA EL CELULAR MIENTRAS PRESTA
EL SERVICIO 0% 100% 5% 95% 0% 100% 5% 95% 0% 100% 0% 100% 0% 100% 2% 98% 0% 100% 2% 98% 0% 100% 25% 75% 9% 91% 2% 98%
CUENTA CON LICENCIA DE
CONDUCIR 57% 43% 71% 29% 69% 31% 76% 24% 67% 33% 64% 36% 72% 28% 83% 17% 76% 24% 100% 0% 100% 0% 63% 37% 72% 28% 69% 31%
SE LE APRECIARON INFRACCIONES
78% 22% 81% 19% 94% 6% 93% 7% 74% 26% 50% 50% 100% 0% 72% 28% 95% 5% 89% 11% 63% 38% 75% 25% 97% 3% 96% 4%
3.- ENCUESTA AL USUARIO
CONDUCE MAL EL CHOFER
12% 88% 18% 82% 6% 94% 26% 74% 13% 87% 0% 100% 16% 84% 11% 89% 29% 71% 2% 98% 0% 100% 46% 54% 19% 81% 8% 92%
FUMA O CONSUME ALIMENTOS
CUANDO CONDUCE LA UNIDAD 3% 97% 5% 95% 22% 78% 0% 100% 0% 100% 0% 100% 0% 100% 2% 98% 5% 95% 7% 93% 0% 100% 38% 62% 3% 97% 0% 100%
ES MALO EL TRATO DEL CHOFER
7% 93% 21% 79% 88% 12% 12% 88% 18% 82% 0% 100% 34% 66% 12% 88% 24% 76% 9% 91% 4% 96% 37% 63% 28% 72% 4% 96%
SE DETIENE EN LOS PARADEROS A
SUBIR A TODOS LOS PASAJEROS 91% 9% 99% 1% 67% 33% 90% 10% 95% 5% 100% 0% 100% 0% 68% 32% 67% 33% 100% 0% 100% 0% 52% 48% 56% 44% 98% 2%
EL CHOFER ARRANCA ANTES QUE
ADULTOS MAYORES TOMEN SU
ACIENTO 18% 82% 21% 79% 88% 12% 38% 62% 10% 90% 0% 100% 19% 81% 34% 66% 24% 76% 49% 51% 0% 100% 71% 29% 38% 63% 40% 60%
CUMPLE CON RECORRIDO
ESTABLECIDO 87% 13% 100% 0% 64% 36% 97% 3% 100% 0% 100% 0% 100% 0% 98% 2% 62% 38% 98% 2% 100% 0% 62% 38% 100% 0% 98% 2%
TOTAL 59% 41% 64% 36% 66% 34% 64% 36% 61% 39% 57% 43% 63% 37% 60% 40% 61% 39% 62% 38% 63% 37% 67% 33% 62% 38% 66% 34%

2. DIRECCIÓN DE TRANSPORTE PÚBLICO MUNICIPAL
REPORTE GLOBAL DE ENCUESTA DE INSPECTOR A BORDO 1 AL 26 DE MARZO TOTAL 857
ALLENDE VALLE
INDE. INDEP. NUEVO
LA JOYA ALIANZA LA ABASTOS LA INDE A. NARRO NAZAS LA CONCHITA SANTA FE CENTENARIO LOS LAURELES ORIENTE
AEROPUERTO MAGDALENAS MIELERAS
CORTINA CORTINA AZUL-CERESO
252 ENC QUEJAS ENC QUEJAS ENC QUEJAS ENC QUEJAS ENC QUEJAS ENC QUEJAS ENC QUEJAS ENC QUEJAS ENC QUEJAS ENC QUEJAS ENC QUEJAS ENC QUEJAS ENC QUEJAS
30 1 23 3 13 1 17 1 9 2 29 29 5 8 2 35 1 16 7 1 34 2
U.REG. 15 U.REG. 17 U.REG. 16 U.REG. 16 U.REG. 19 U.REG. 9 U.REG. 20 U.REG. 8 U.REG. 5 U.REG. 9 U.REG. 5 U.REG. 6 U.REG. 6
1.- REPORTE FÍSICO DE LA UNIDAD SI NO SI NO SI NO SI NO SI NO SI NO SI NO SI NO SI NO SI NO SI NO SI NO SI NO
AUTOBÚS EN BUEN ESTADO
100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 97% 3% 100% 0% 100% 0% 100% 0%
VIDRIOS COMPLETOS
73% 27% 100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 94% 6% 100% 0% 100% 0% 65% 35%
ASIENTOS EN BUEN ESTADO
100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 97% 3% 88% 13% 100% 0% 100% 0% 100% 0% 100% 0% 97% 3%
LUCES INTERIORES
100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 94% 6% 100% 0% 100% 0% 91% 9%
CUENTA CON EXTINTOR
43% 57% 13% 87% 0% 100% 0% 100% 44% 56% 3% 97% 14% 86% 0% 100% 0% 100% 3% 97% 6% 94% 14% 86% 3% 97%
PASAMANOS EN BUEN ESTADO
100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 94% 6% 100% 0% 86% 14% 100% 0%
CUENTA CON TIMBRE PARA
DESCENSO 97% 3% 96% 4% 77% 23% 100% 0% 89% 11% 83% 17% 90% 10% 50% 50% 0% 100% 97% 3% 100% 0% 57% 43% 74% 26%
FUNCIONAN AMBAS PUERTAS
CORRECTAMENTE 97% 3% 100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 88% 13% 100% 0% 89% 11% 100% 0% 100% 0% 100% 0%
SE ENCUENTRA LIMPIA LA UNIDAD 70% 30% 100% 0% 62% 38% 71% 29% 67% 33% 90% 10% 93% 7% 13% 88% 100% 0% 86% 14% 69% 31% 100% 0% 100% 0%
TARIFA AUTORIZADA 97% 3% 100% 0% 100% 0% 100% 0% 89% 11% 100% 0% 66% 34% 100% 0% 100% 0% 83% 17% 100% 0% 100% 0% 97% 3%
EL INTERIOR CUENTA CON CALCAS O
LEYENDAS NO AUTORIZADAS 13% 87% 35% 65% 0% 100% 6% 94% 11% 89% 3% 97% 31% 69% 50% 50% 0% 100% 17% 83% 0% 100% 0% 100% 24% 76%
FUNCIONA EL VALIDADOR
100% 0% 78% 22% 100% 0% 100% 0% 67% 33% 100% 0% 69% 31% 75% 25% 100% 0% 97% 3% 100% 0% 86% 14% 76% 24%
2.- REPORTE DEL CHOFER
CHOFER UNIFORMADO
83% 17% 87% 13% 100% 0% 100% 0% 100% 0% 100% 0% 76% 24% 100% 0% 0% 100% 97% 3% 94% 6% 29% 71% 74% 26%
SU PRESENTACIÓN ES ADECUADA
PARA PRESTAR EL SERVICIO 100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 69% 31% 100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 97% 3%
¿RESPETA LOS PARADEROS?
100% 0% 96% 4% 100% 0% 100% 0% 100% 0% 93% 7% 72% 28% 88% 13% 100% 0% 94% 6% 100% 0% 100% 0% 91% 9%
USA COBRADOR EN LA UNIDAD
(MOSCA) 17% 83% 4% 96% 0% 100% 0% 100% 44% 56% 3% 97% 31% 69% 0% 100% 0% 100% 0% 100% 0% 100% 0% 100% 6% 94%
UTILIZA MÚSICA EN LA UNIDAD
(ESTEREO) 27% 73% 4% 96% 31% 69% 0% 100% 44% 56% 0% 100% 38% 62% 0% 100% 0% 100% 0% 100% 0% 100% 0% 100% 6% 100%
USA EL CELULAR MIENTRAS PRESTA
EL SERVICIO 17% 83% 4% 96% 0% 100% 0% 100% 33% 67% 0% 100% 31% 69% 0% 100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 53%
CUENTA CON LICENCIA DE CONDUCIR
53% 47% 96% 4% 100% 0% 100% 0% 100% 0% 93% 7% 76% 24% 88% 13% 100% 0% 74% 26% 81% 19% 100% 0% 47% 15%
SE LE APRECIARON INFRACCIONES
80% 20% 83% 17% 69% 31% 71% 29% 33% 67% 90% 10% 59% 41% 63% 38% 100% 0% 86% 14% 88% 13% 100% 0% 85% 0%
3.- ENCUESTA AL USUARIO
CONDUCE MAL EL CHOFER
23% 77% 22% 78% 15% 85% 0% 100% 0% 100% 48% 52% 34% 66% 0% 100% 0% 100% 20% 80% 13% 88% 29% 71% 18% 82%
FUMA O CONSUME ALIMENTOS
CUANDO CONDUCE LA UNIDAD 23% 77% 0% 100% 0% 100% 0% 100% 0% 100% 0% 100% 34% 66% 0% 100% 0% 100% 3% 97% 0% 100% 0% 100% 0% 100%
ES MALO EL TRATO DEL CHOFER
57% 43% 13% 87% 8% 92% 6% 94% 22% 78% 28% 72% 48% 52% 0% 100% 0% 100% 20% 80% 13% 88% 0% 100% 35% 65%
SE DETIENE EN LOS PARADEROS A
SUBIR A TODOS LOS PASAJEROS 80% 20% 70% 30% 100% 0% 100% 0% 100% 0% 72% 28% 69% 31% 100% 0% 100% 0% 100% 0% 100% 0% 100% 0% 94% 6%
EL CHOFER ARRANCA ANTES QUE
ADULTOS MAYORES TOMEN SU
ACIENTO 37% 63% 4% 96% 23% 77% 47% 53% 11% 89% 86% 14% 21% 79% 0% 100% 100% 0% 9% 91% 25% 75% 57% 43% 21% 79%
CUMPLE CON RECORRIDO
ESTABLECIDO 80% 20% 96% 4% 100% 0% 100% 0% 100% 0% 72% 28% 55% 45% 100% 0% 0% 100% 97% 3% 100% 0% 100% 0% 97% 3%
TOTAL 68% 32% 65% 35% 65% 35% 65% 35% 68% 32% 68% 32% 64% 36% 58% 42% 58% 42% 64% 36% 65% 35% 64% 36% 61% 35%

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