DrugInfo seminar: Building a bridge to get over it: bringing treatment services and users closer together with Web 2.0
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Ray Stephens. DrugInfo seminar: Information and communication technology. 22 August 2011
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DrugInfo seminar: Building a bridge to get over it: bringing treatment services and users closer together with Web 2.0
- 1. Building a bridge using web 2.o Information and communication technologies seminar Ray Stephens, Moreland Hall 22nd Aug 2011
- 2. Web 2.0 @ Moreland Hall To provide a multi-faceted model for integrating Web 2.0 and other ICT-based approaches within all service areas at Moreland Hall. To increase the agency’s capacity to engage with and respond to the needs of potential service users and community members.
- 3. Why do we need to get involved?
- 4. What is web 2.0?
- 5. Where to start Quick poll: Does your work block access to social media? Facebook Youtube Twitter Ning Why? Does it work?
- 9. 180 friends and fans
- 10. Twitter Twitter ye not(Nigel Brunsdon – Injecting Advice)
- 11. Marketing you need to engage them in dialogue. Don’t be a one-way information channel. Talk to your customers. Answer their questions and address their concerns. Bonus points if you can give your company a unique personality while doing that. Be funny, snarky, sweet, comforting—whatever best fits your brand image.
- 14. Before
- 15. Now