Battle FUD* at Your Library

Next up: Battle FUD at Your Library
#ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013

Battle FUD* at Your Library
*(Fear, Uncertainty and Doubt)


The FUD Fighters
Ashley Wadsworth
aka @AshleyVCPL
Associate Public Training
Specialist
Vigo County Public Library


The FUD Fighters
Austin Stroud
aka @austroud
Instructional Designer
Monroe County Public
Library


The FUD Fighters
Heather Rayl
aka @operopis

Emerging Technology
Librarian
Indiana State University


The FUD Fighters
Mike Williams
aka @LectricLib
Area Resource Manager
Indianapolis Public Library


Ashley Wadsworth Presents….

BRING YOUR OWN DEVICE


Many Classes
•
•
•
•
•

BYOD – any devices
iPad
Kindle
Windows 8
Other


BYOD – any devices
•
•
•
•

Averaged 25 people
No registration required
Held in January
Have plenty of staff help!

• Group by device
•

Patrons will help each
other

• No set curriculum


iPad
•
•
•
•

Averaged 7 people in “iPad Basics” class
Required registration
Set curriculum
Leave time for questions


Kindle
• Required registration
• Set curriculum
• Leave time for questions

Frank & Ernest, 2/15/13. Gocomics.com


Windows 8
• Averaged 7 people for “Windows 8 Basics”
class
• Required registration
• Library not switching to Windows 8, but many
patrons had new laptops with that OS.


eBooks Made Easy
•
•
•
•

Registration required
Bring any device
Focused only on Overdrive
eBooks & Audiobooks


“Rules” for Class
It is okay to ask questions at any time.

It is okay to click on an app you haven’t used.
The teacher doesn’t always know everything.
Provide handouts with images.

Patrons like when they can “see” what the next step is.


And now for Austin Stroud, who is….

BATTLING FUD AT MCPL


Monroe County Public Library (MCPL):
What We Have Been Doing
•

One hour, one-on-one sessions for patrons with
reference staff members for basic tech topics – patrons
work with me for more in-depth requests:
http://goo.gl/PS4DxK

•

Reference staff members are in the one-on-one rotation
for two months at a time, and then a new group (6-8
staff members) rotates in to take over these duties

•

Children’s staff members also do one-on-ones separate
from the main program (targeted at kids/parents)


What We Have Been Doing (cont.)
•

Surveying patrons (online and face-to-face) to discover what
technology programming they are interested in, and putting
on the schedule in three month cycles (i.e. Sept.-Nov.)

•

Creating brochures and sitting out in various services points
within the library, WorkOne, and other area learning centers,
promoting in local media, giving presentations to groups, etc.

•

Observing trends at the reference desk and/or in one-on-one
session requests – planning for big events like holidays (i.e.
lots of patrons getting new mobile devices for Christmas)


FUD Encountered at MCPL
One-on-Ones:
• The demand for one-on-ones has skyrocketed – both
the basic requests and the in-depth requests

•

Questions we have asked ourselves:
•
•
•

Should we focus more on one-on-ones? YES
Should we set limitations on one-on-ones? Possibly –
becomes a staffing issue eventually
Is this how patrons most prefer to get over their FUD? True for
some, but not all


FUD Encountered at MCPL (cont.)
Group Technology Programs:
• Even with prerequisites noted (beginning and
advanced courses offered) – still a wide mix of skill
sets in technology programs – everyone on a
different page
• It’s hard to successfully remove FUD from patrons if
they don’t get the individualized attention they
need in a group setting

FUD Encountered at MCPL (cont.)
• Attendance numbers in technology programs are not
good – averaging between 3-4 each program
• Questions we have asked ourselves:
•

•
•

•

Is it the programs we are offering? We don’t believe so –
patrons have been surveyed
Can patrons keep up in a group setting? In some cases no –
volunteers have been used to assist patrons to keep programs
moving along
Is this how patrons most prefer to get over their FUD? True for
some, but not all – as evidenced by the growth in one-on-one
sessions
Is it an issue with the time/day or length? We don’t believe so –
we have offered programs on all days, times, and lengths


Where We Are Headed
One-on-Ones:
• More of a focus on the one-on-one sessions – very
popular, possibly involve more staff members


Where We Are Headed (cont.)
• Becoming more of an embedded librarian: Taking
the programming out into the community
•

•

Great success partnering with a local retirement
community in recent months (going to them and them
coming to us)
More partnerships with community groups – have
worked with a college student-run Technology
Management Club for Excel programming for the past
year


Where We Are Headed (cont.)
• Classroom-style technology programs still offered on
an on-demand basis
•
•
•
•

Groups or patrons can request a program from a list that
will be advertised around the library, area learning
centers, and in local media
If at least five patrons (or a group) show an interest, it will
be put on the schedule at a time that works for the
majority
One-on-one sessions will be offered for patrons that
cannot make the decided time
Less staff time used in guessing how to deal with FUD and
more of a style that can adjust with patron demand


In which Heather Rayl talks about…

HELPING STAFF HELP CUSTOMERS


My sister’s doctor told her…

Flickr: Kate Farrar


Traditional Hammers

Flickr: theunquietlibrarian

Flickr: Michael Sauers

In-person training is challenging

1K full time staff….
ALL OVER THE COUNTY!


Webinars are BORING

Flickr: Susy Morris


Principles of andragogy
1. Adults need to be involved in the planning
and evaluation of their instruction.
2. Experience (including mistakes) provides the
basis for learning activities.
3. Adults are most interested in learning
subjects that have immediate relevance to
their job or personal life.
4. Adult learning is problem-centered rather
than content-oriented.

Experiential learning


Supplement
colapublib.org/downloads


Other Techniques
“Local” Experts
One-on-one appointments
Centralized help
Join.me


Mike Williams’ part, as it were….

CLASSES TO TINKER STATIONS


eBooks aren’t new


eBooks in the Public Library


Bringing eBooks to the People
The Sage on the Stage


A Little Something to Go


Tinker Station—Informal Learning


Tinker Station in Action


Tinker Helpline


Sharing is Caring
Shared eBook Resources via
the Indiana State Library
http://bit.ly/ISLeBooks


Request Access


Upload & Share


Contact Info
Ashley Wadsworth
awadsworth@vigo.lib.in.us
@AshleyVCPL

Heather Rayl
Heather.Rayl@indstate.edu
@operopis

Austin Stroud
astroud@monroe.lib.in.us
@austroud

Mike Williams
Mwilliams@indypl.org
@LectricLib

ISL statewide eBook Resources:
http://bit.ly/ISLeBooks

Battle FUD* at Your Library

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